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James K.
James K., Consultant
Category: Microsoft Office
Satisfied Customers: 6598
Experience:  Technical Director of IT Company
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Hi, my laptop has started telling me I dont have permission

This answer was rated:

Hi,

my laptop has started telling me I don't have permission to open various folders and files (including control panel).

I've tried right clicking on the file and updating the permissions for that file and get a message telling me that access is denied to perform this action.

I've tried running my laptop as an admin, but the cmd box tells me that the user doesn't exist.

There is only one account on the laptop.

Please help!

Nikki
Hello

My name is James

Welcome to Just Answer

Can I remote onto your Machine and have a look at your problem

Remote means i can see your issue and fix this for you

Its fully Secure and Built into the Just Answer System and you can see what i am doing at all times

If you wish i can send you the details to connect

Cheers James
Customer: replied 5 years ago.
yes please....

what do you need from me and do you think we can finish it quite quickly?


Nikki
Customer: replied 5 years ago.
Hi,

I'm sorry......I need to go out now.....we're off to watch team GB play football!!!


Can I ping you when I'm back please? then I can let you have remote access and you can do what you need to do?


Sorry for being a pain!


Nikki

No problem , just send me a message when your ready

 

Customer: replied 5 years ago.
hi James,

I'm back and will be online in 10 minutes. is now convenient?


Nikki

Sure

 

http://67.192.95.188:8040/?Session=8ddb0002-24ab-47c6-ae14-fcaa515edabe&SUPPORT=NET

 

Click the Link above then agree and then Run/Ok/Yes when asked

 

Cheers James

 

Customer: replied 5 years ago.
the remote connection thing hasn't come up again so I'm just re-launching it now
Come back when you ready
Customer: replied 5 years ago.
Hi James,

I'm back from work and ready to continue where we left off this morning whenever you are.


Nikki
Thanks Ill be ready in about 50 mins about 7 if thats ok ?
Customer: replied 5 years ago.
fine by me :-)
Perfect i will send you a link then

Cheers J
http://67.192.95.188:8040/?Session=6e55fd58-e086-4ce5-b548-671b6ad34230&SUPPORT=NET

Click the Link above then

1) Click Agree
2) Download and Run the Screenconnect.exe
3) Click Run/OK/Yes if asked
Cheers James
James K. and 2 other Microsoft Office Specialists are ready to help you