Microsoft Office

Microsoft Office Questions? Ask a IT Expert for Support ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Microsoft Office

Microsoft Word 2010 keeps shutting down after a second or so

Customer Question
after opening. What is wrong...
Microsoft Word 2010 keeps shutting down after a second or so after opening. What is wrong with my Word 2010? And how can I fix it?
Submitted: 5 years ago.Category: Microsoft Office
Show More
Show Less
Ask Your Own Microsoft Office Question
Answered in 2 minutes by:
5/24/2012
Microsoft Office Technician: Richard, Software Specialist replied 5 years ago
Richard
Richard, Software Specialist
Category: Microsoft Office
Satisfied Customers: 39,402
Experience: Over 15 year experience resolving Microsoft Office Issues
Verified

RichieMe :

Hi there and welcome

RichieMe :

can you click Devices and Printers

RichieMe :

right click on one of your printers and make sure at least one is set to Default please

RichieMe :

If there already is one, and you have multiple printers, right click on another and set that to default and test please

RichieMe :

let me know if you still get the problem

Customer:

The problem still occurs, I've tried every printer

RichieMe :

click start, type in

RichieMe :

winword.exe /safe

RichieMe :

does it then open?

Customer:

I tried that and this error message popped up: Windows cannot find 'winword.exe/safe' Make sure you typed the name correctly, and then try again.

RichieMe :

leave a space before the / please

Customer:

I did and the same error message popped up

RichieMe :

ok, use this please

RichieMe :

winword.exe /a

Customer:

Same error message

RichieMe :

ok, I really dont know why this is not working

RichieMe :

does word open by itself? withouy opening a document?

Customer:

No, I click on word and it opens and closes after a second or so. When opening a document it opens but an error message pops up.

RichieMe :

ok, do this please

RichieMe :

click start, and type in regedit and press enter

RichieMe :

in regedit which will open go to the following key please (you expand them by clicking the + sign)

RichieMe :

HKEY_CURRENT_USER\Software\Microsoft\Shared Tools\Proofing Tools\1.0\Override

RichieMe :

double click on override and in the right window, delete the key there (right click and select delete)

RichieMe :

then try to open word

Customer:

it only goes to proofing tools and then to grammar

RichieMe :

any other values under proofing tools?

Customer:

3.0

Customer:

and then 1033

RichieMe :

is there an override in any of these?

Customer:

no there is no override

RichieMe :

ok, then this is the problem

RichieMe :

do you have the office disk with you?

Customer:

no i don

Customer:

don't

RichieMe :

ok, we are going to need this

RichieMe :

are you able to obtain it?

Customer:

No i'm not able to get it. Do i need to reinstall my software?

RichieMe :

yes, this is needed, as the /safe does not run as are the registry settings missing

RichieMe :

this is why you have the problem, and it needs to be reinstalled to resolve this sorry

Customer:

ok thanks for finding out my problem.

RichieMe :

you are very welcome

RichieMe :

once you have the disk

RichieMe :

reinstall office

RichieMe :

and it will fix the problem

RichieMe :

if you need any additional information

RichieMe :

please let me know

RichieMe :

and please remember to click Accept and take care

Customer:

ok thanks again

RichieMe :

anytime! and I wish you all the best

Richard
Richard, Software Specialist
Category: Microsoft Office
Satisfied Customers: 39,402
Experience: Over 15 year experience resolving Microsoft Office Issues
Verified
Richard and 87 other Microsoft Office Specialists are ready to help you
Ask your own question now
Ask Richard Your Own Question
Richard
Richard
Richard, Software Specialist
Category: Microsoft Office
Satisfied Customers: 39,402
39,402 Satisfied Customers
Experience: Over 15 year experience resolving Microsoft Office Issues

Richard is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

jstinehelfer

jstinehelfer

Information Systems Manager

36 satisfied customers

A+ Comptia Certified computer repair

JasonJames122

JasonJames122

Computer Enthusiast

0 satisfied customers

I manage all information systems (network of Windows PC's and servers with Microsoft Office products) for a small business

Jess M.

Jess M.

Computer Support Specialist

684 satisfied customers

Computer Software Specialist for more than 10 years

The-PC-Guy

The-PC-Guy

Computer Manager

579 satisfied customers

20 years experience providing remote computer support

James K.

James K.

Consultant

260 satisfied customers

Technical Director of IT Company

IT Miro

IT Miro

Computer Scientist

156 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

Chris L.

Chris L.

Support Specialist

143 satisfied customers

Certified Expert with over 10 years experience.

< Previous | Next >

Related Microsoft Office Questions
Since earlier this afternoon, I cannot open ANY of my Word
Since earlier this afternoon, I cannot open ANY of my Word .docx files, including files I've opened before. I keep getting a message about possible invalid files names (they're not invalid) as well as… read more
Jason Jones
Jason Jones
AAS Information Technology
6,316 satisfied customers
I need to download Microsoft Office. Had computer problems
I need to download Microsoft Office. Had computer problems and all my Programs had to be removed. Purchased Office online about March or April … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
My Exel 2016 and powerpoint 2016 aren't working and I need
My Exel 2016 and powerpoint 2016 aren't working and I need to get them fixed right away please.… read more
Mr.Med
Mr.Med
897 satisfied customers
How can I get rid of a chr$(20) in a word .doc. When ever I
When ever I open a Office. word document it has a caracter string 20 and places a character string 20 after each line I type. How can Iset up word so it doesn't do that? … read more
Bryan
Bryan
IT Consultant
8,745 satisfied customers
When trying to email a word document I get a message (and
When trying to email a word document I get a message (and this just happened) "There is no email program associate to perform the requested actions. Please install an email program or, if one is alrea… read more
John
John
System/Network administrator
High School or GED
2,052 satisfied customers
I accidently uninstalled mircosoft office 360 Help! Lenovo
I accidently uninstalled mircosoft office 360 Help! … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
426 satisfied customers
I purchased a new HP computer on Oct. 26, 2017. I am not
I purchased a new HP computer on Oct. 26, 2017. I am not happy with it and plan to return it to Walmart in the morning. I have already subscribed to the Microsoft Office. Is it transferable or do I ne… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
Justine, Here. I have installed Office 365 Personal but
Hello Justine, Edward Here. I have installed Office 365 Personal but cannot get any of the Items. Need help. … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
I'm using excel as an attendance roster. Columns are classes
I'm using excel as an attendance roster. Columns are classes and rows are students. I can get the names of students in each class, but how can I get the classes each student is taking? … read more
Jason Jones
Jason Jones
AAS Information Technology
6,316 satisfied customers
I need help with a VBA coding problem for a user form. Do
I need help with a VBA coding problem for a user form. Do you answer these questions? … read more
The-PC-Guy
The-PC-Guy
Computer Manager
Bachelor's Degree
579 satisfied customers
I have just replaced my failed computer and I am having
I have just replaced my failed computer and I am having trouble loading Windows and getting up and running. I cannot seem to be able to create an account with Microsoft. … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
684 satisfied customers
Would like user book for microsoft on mac computer. Osx
would like user book for microsoft on mac computer … read more
Specialist Sean S.
Specialist Sean S.
Computer Support Technician
673 satisfied customers
Just updated my mac software and my outlook 15.1.9 will not
just updated my mac software and my outlook 15.1.9 will not open … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
684 satisfied customers
I have a virus in my excel. Can you help? I have
i have a virus in my excel. Can you help? JA: What's the make and model of your computer? And what version of Excel are you using? Customer: I have streamlining in my letters on my excel JA: Have you … read more
Richard
Richard
Software Specialist
39,402 satisfied customers
How much moneyisneeded to have a Microsoft licence for our
how much moneyisneeded to have a Microsoft licence for our computer? … read more
ChrisC
ChrisC
PC Technician
Associate Degree
659 satisfied customers
I recently upgraded to word 10. I now cannot get my old
I recently upgraded to word 10. I now cannot get my old macros to work … read more
Kris R
Kris R
IT Manager
Computing
2,257 satisfied customers
I have owned microsoft office suite 2013 and recently after
I have owned microsoft office suite 2013 and recently after an malware attack the programme no longer functions - will not open or allow a file to be opened. … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,273 satisfied customers
I recently switched from PC to iMac.I wanted to use Word
I recently switched from PC to iMac.I wanted to use Word instead of Pages so I downloaded an app from the Apple Apps store called Document writer which had a Word icon on it. I have been going crazy a… read more
Jason Jones
Jason Jones
AAS Information Technology
6,316 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x