Microsoft Office Questions? Ask a IT Expert for Support ASAP
I am here, sorry about that. OK since your network is working, the problem is on your computer. Can you do the following on your computer for me?
Did you get my instructions on your cell phone? Here are they are again just in case. I want you to perform them on your non-working computer.
Ah excellent, sorry I misunderstood. OK now I want you to do the following on the non-working computer and tell me what you get:
That's OK. It sounds like you have a good connection on your computer. What exactly happens when you try to go on the Internet on that computer?