How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Pete Your Own Question
Pete, Computer Expert
Category: Microsoft Office
Satisfied Customers: 17923
Experience:  MS Office expert
Type Your Microsoft Office Question Here...
Pete is online now
A new question is answered every 9 seconds

I have Microsoft Office 2010- unable to open?

Customer Question

I have Microsoft Office 2010- unable to open?
Submitted: 5 years ago.
Category: Microsoft Office
Expert:  Pete replied 5 years ago.
ITPeter : Hello,
ITPeter : What happens when you try to open MS Office 2010?
ITPeter : Do you get any error message?
JACUSTOMER-ti2d3skm- :

Nothing happens, it appears to try and open, but nothing appears, no error messages, nothing

ITPeter : Have you restarted the computer since the problem first occurred?
JACUSTOMER-ti2d3skm- :

No I haven't

ITPeter : Ok, please try that.
ITPeter : Usually when Office won't open, it is due to a conflict which can be resolved by restarting the computer.
JACUSTOMER-ti2d3skm- :

How do I get back to you if I close the computer down?

ITPeter : You can return to this question page again.
ITPeter : You can save it to your Favourites to return again easily.
ITPeter : You should also receive an email link to this question page if you signed up using your email address.
Customer: replied 5 years ago.

Customer 11138454-657 back on line

Optional Information:
Computer OS: Windows 7
Browser: AOL

Already Tried:
going back to a restore point and switching system off and back on again

Expert:  Pete replied 5 years ago.
If the restart did not solve your problem, you will need to try repairing Office next.
To repair Office 2010:
Click Start, then click Control Panel.
Click Programs and Features.
Click the Office 2010 program that you want to repair, then click Change.
Click Repair, then click Continue. You might need to restart your computer after the repair is complete.
Remember, if for any reason you are unsatisfied with my answer, we can continue the conversation until you’re satisfied and Accept my answer. I can address follow up questions at no extra charge and I’m always here to help. Thank you for using JustAnswer!
Expert:  Pete replied 5 years ago.
Did the Repair work, or do you still need assistance with this question?