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Richard
Richard, Software Specialist
Category: Microsoft Office
Satisfied Customers: 36777
Experience:  Over 15 year experience resolving Microsoft Office Issues
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Error 1706 Had Office Professional 2003 on system and trying

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Error 1706
Had Office Professional 2003 on system and trying to instal Office Home and Student 2010. Cannot access emails.

RichieMe :

Hi there and welcome

RichieMe :

Can you uninstall all versions of office on your computer by using revo uninstaller

RichieMe :

Download the free trial from the below link

RichieMe :

www.revouninstaller.com

RichieMe :

run the program and remove any references to any of the Office versions

RichieMe :

then install Office and let me know if you still get the problem please

Customer:

That would be OK if I knew where my old version is packed away

RichieMe :

ok, do you see the new version of office in your start, all programs menu?

Customer:

Have uninstalled 2010 but if I uninstall Professional 2003, won't I loose Outlook completely??

RichieMe :

yes you will

RichieMe :

and you dont wish to lose your emails correct

RichieMe :

?

RichieMe :

does outlook start now?

Customer:

That is correct. Have just tried opening Outlook and it says 'the feature you are trying to use is on a network resource that is unavailable'?

RichieMe :

ok, click start

RichieMe :

type in outlook /safe

RichieMe :

press enter

Customer:

Also says the same for work and excel

RichieMe :

does it open?

Customer:

sorry, where do I find start

RichieMe :

no problem

RichieMe :

the bottom left windows button

Customer:

Found it. says no items meet the search

RichieMe :

press enter after typing it in please

Customer:

makes a difference. yes has brought up a screen

RichieMe :

ok, now were going to export the emails out

RichieMe :

Click File, Open Import

RichieMe :

and choose to export all your emails to a program or file

RichieMe :

Choose Outlook Data File

RichieMe :

and put it on your desktop

RichieMe :

tell me when you have

Customer:

obviously has not brought up the right screen. the screen is showing favourites / libraries / computer and says at top of box 'no items match your search'?

RichieMe :

do it again

RichieMe :

type

RichieMe :

outlook /safe

RichieMe :

then press enter on the keyboard pleasew

RichieMe :

note the space before the /

Customer:

same result and yes, have typed in exactly as above and used return on keyborad

RichieMe :

type outlook

RichieMe :

and press enter

Customer:

this time brought up Windows Live Essentials web page

RichieMe :

and if you click the Outlook icon, outlook opens (even though with the error)?

Customer:

No, when you cancel out of the screen it then goes on to say Fatal Error - outlook does not open

RichieMe :

ok, then outlook is not recoverable

RichieMe :

who is your email service provider?

Customer:

xtra

Customer:

through Telecom New Zealand

RichieMe :

ok, go to

RichieMe :

http://webmail.xtra.co.nz/

RichieMe :

can you see your emails there when you log on?

Customer:

can't remember my password XXXXX have tried getting new one but!!!

RichieMe :

ok, then you in a difficult position...

RichieMe :

outlook is not recoverable

RichieMe :

and even if we get it setup, then you wont be able to get your emails

RichieMe :

as you need your password

Customer:

Can you explain why outlook has disappeared

RichieMe :

the installation went wrong. It half installed outlook but didnt complete. Before it starts that install it removes the old version

RichieMe :

so basically it deleted it, installed, errored and now cant complete

Customer:

what if I try and install 2010 again. or is the above problem going to impact on a new upgrade

Customer:

or do I need to purchase the latest 2010 professional version

RichieMe :

it might work, and definetly worth doing, I would say 20% chance

RichieMe :

else yes, you will need to purchase a full copy of windows if you cant find the old disk

Customer:

OK, many thanks your assistance

RichieMe :

your welcome

RichieMe :

let me know if you need additional assistance

RichieMe :

and please remember to click Accept and take care

Customer:

Thanks, XXXXX XXXXX into town to buy new version. And yes, was about to click accept

RichieMe :

thanks, XXXXX XXXXX people dont know about that

RichieMe :

enjoy your day!

RichieMe :

sorry

RichieMe :

can you do it again

RichieMe :

i accidently clicked a button to stop it

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