Microsoft Office

Microsoft Office Questions? Ask a IT Expert for Support ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Microsoft Office

I have a "Microsoft Word 2010" icon on my desktop but when

Customer Question
I doubleclick on it "Word"...
I have a "Microsoft Word 2010" icon on my desktop but when I doubleclick on it "Word" does not start
Submitted: 5 years ago.Category: Microsoft Office
Show More
Show Less
Ask Your Own Microsoft Office Question
Answered in 9 minutes by:
5/4/2012
Microsoft Office Technician: Pieter, Computer Specialist replied 5 years ago
Pieter
Pieter, Computer Specialist
Category: Microsoft Office
Satisfied Customers: 182
Experience: More than 16 years IT experience.
Verified
Hello and welcome to JustAnswer. I look forward to assisting you today with your question and providing the best answer possible.

Do you get any error message when you double click on the icon? If you do, please post it here.

Can you still open MS Powerpoint?

The easiest way to restore it to working order, depending on what broke it, will be to run a 'System Restore'

This will restore the system state to an earlier date without affecting any of your documents.

Goto 'All programs', then 'Accessories' then 'System tools' then select 'System Restore'

The dates are marked for each time a system change was done, and will allow you to rollback the system to that date.

This only affects system files, no documents.

Select a date at which the system was still working, then follow the steps to restore it.

Then try it again, and let me know if you see anything strange.

The alternative would be to run the Word.exe file directly from c:\Program Files\Microsoft Office and see if it opens from there.

Let me know.

Remember, if for any reason you are unsatisfied with my answer, we can continue the conversation until you’re satisfied and Accept my answer. I can address follow up questions at no extra charge and I’m always here to help. Thank you for using JustAnswer!
Ask Your Own Microsoft Office Question
Customer reply replied 5 years ago
I went to C- program files- microsoft office and found empty files office12 and office14
Microsoft Office Technician: Pieter, Computer Specialist replied 5 years ago
The main Word executable file should be in Office14\WINWORD.EXE

The Office12 folder was used for Office 2007.
Perhaps one was not properly removed when the other was installed.

See if you can find the WINWORD.EXE in either, and let me know.
Ask Your Own Microsoft Office Question
Customer reply replied 5 years ago
I removed Office 2007 today. There is no WINWORD.EXE in Office14 or Office12. Why is there nothing in Office 14?
Customer reply replied 5 years ago
Why did no one respond in the last 8 hours?
Microsoft Office Technician: Pieter, Computer Specialist replied 5 years ago
Hi

Sorry for the late reply. Day job :)

You never answered the questions on my first answer.
Can you still open MS Powerpoint?

The main program file for Word should be in either of these:

Windows 7 32bit: C:\Program Files\Microsoft Office\Office14

Windows 7 64bit: C:\Program Files(x86)\Microsoft Office\Office14


The filename is XXXXX XXXXX normal office 2010.

You can also type word.exe into the searchbox at top right corner of your file explorer window while you have 'Local Drive C:' opened.

Another way using Windows 7 is to click the windows logo, then type in word.exe in the 'Search programs and files' box at the bottom of the start menu. This may not find the file.

Another easy way to see if it is there, is to create another user on the system, then login with the new account, and see if Word works on there. This might just be a problem on your user profile.

If you really can not find the executable file for it, then repairing using 'Programs and features' in 'Control Panel' should fix it, but it looks like your already tried that.
Alternatively uninstall it, then re-install Office 2010.

Let me know if you find anything.

Remember, if for any reason you are unsatisfied with my answer, we can continue the conversation until you’re satisfied and Accept my answer. I can address follow up questions at no extra charge and I’m always here to help. Thank you for using JustAnswer!
Pieter
Pieter, Computer Specialist
Category: Microsoft Office
Satisfied Customers: 182
Experience: More than 16 years IT experience.
Verified
Pieter and 87 other Microsoft Office Specialists are ready to help you
Ask your own question now
Microsoft Office Technician: Pieter, Computer Specialist replied 5 years ago
Hello again.

How did it go?
Ask Your Own Microsoft Office Question
Ask Pieter Your Own Question
Pieter
Pieter
Pieter, Computer Specialist
Category: Microsoft Office
Satisfied Customers: 182
182 Satisfied Customers
Experience: More than 16 years IT experience.

Pieter is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

jstinehelfer

jstinehelfer

Information Systems Manager

36 satisfied customers

A+ Comptia Certified computer repair

JasonJames122

JasonJames122

Computer Enthusiast

0 satisfied customers

I manage all information systems (network of Windows PC's and servers with Microsoft Office products) for a small business

Jess M.

Jess M.

Computer Support Specialist

701 satisfied customers

Computer Software Specialist for more than 10 years

The-PC-Guy

The-PC-Guy

Computer Manager

588 satisfied customers

20 years experience providing remote computer support

James K.

James K.

Consultant

260 satisfied customers

Technical Director of IT Company

IT Miro

IT Miro

Computer Scientist

157 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

Chris L.

Chris L.

Support Specialist

147 satisfied customers

Certified Expert with over 10 years experience.

< Previous | Next >

Related Microsoft Office Questions
I have just had to reload /restore my Windows software as my
Hi, I have just had to reload /restore my Windows software as my system no longer logged onto the internet. One day to the next, it just would not show me Wifi connection details. I fixed that with th… read more
technicalcat
technicalcat
Computer Science
838 satisfied customers
I'm trying to get an IF/THEN/ELSE statement to work in a
Hi there. I'm trying to get an IF/THEN/ELSE statement to work in a mail merge. Here it is in a nutshell: … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I purchase a new Dell Laptop; order number 324841229;
I purchase a new Dell Laptop; order number###-##-#### Customer number###-##-#### as part off the purchase on 1/12/2018, was the software for Microsoft Office 365 personal. DE000000215429516 … read more
JJesus Perez Gonzale
JJesus Perez Gonzale
Bachelors of Science, Computer Engineering
37 satisfied customers
Why thank you. I have a word document in docx stored in
Why thank you. I have a word document in docx stored in Dropbox. When I access on my iPad Pro 10.5, it's format is messed up. Was looking on the internet for some help. … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I just ran the latest update for microsoft office and now I
I just ran the latest update for microsoft office and now I can't see any letters when I type on a page????? … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
434 satisfied customers
It seems that a worksheet I was working on is no longer
It seems that a worksheet I was working on is no longer there. The workbook went white with small blocks at random places on the screen. I know I did not delete it. How can I recover it? It shows in t… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I have two MacBook pros htat I bought teo copies of Office
I have two MacBook pros htat I bought teo copies of Office home/student. My issue is my wifes mac shows my one drive since I purchased both copies. How can I get her mac to point to her own onedrive s… read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
434 satisfied customers
I hit undo too many times on my mac excel sheet and now I
I hit undo too many times on my mac excel sheet and now I cannot get it to redo the changes -- I've lost all the work … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,281 satisfied customers
You keep on asking for a 4 digit code. I only have a 7 digit
You keep on asking for a 4 digit code. I only have a 7 digit code … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Help me get aa password from Microsoft 365. I am 85 and not
Please help me get aa password ***** Microsoft 365. I am 85 and not that good at solving problems… read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
434 satisfied customers
My microsoft outlook express email will no longer send.
My microsoft outlook express email will no longer send. cannot find liscence # … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,281 satisfied customers
I got a new computer and geek squad did not put Microsoft
I got a new computer and geek squad did not put Microsoft work back into my com puter. I have the product key. How do I reinstall it … read more
Josh
Josh
It Support Specialist
Associate Degree
5,140 satisfied customers
Running Outlook 2016 on Windows 7 machine. I disabled junk
Running Outlook 2016 on Windows 7 machine. I disabled junk in the program and the registry and it is still placing critical emails in the junk folder. How do I disable?… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
My MS 2016 stopped working. Win 10. No I haven't used it in
My MS 2016 stopped working JA: What application are you using? Customer: win 10 JA: Have you installed any updates recently? Customer: no I haven't used it in a while JA: Anything else you want the Mi… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Just updated the Office 16 automatically and neither of my
Just updated the Office 16 automatically and neither of my printers will print Word files. Will print when using old Office 11 program. What can I do? … read more
RussellA
RussellA
Solutions Architect
Bachelor\u0027s Degree
123 satisfied customers
Microsoft Outlook error messages: 0x8004210A. & 0x800Ccc92 I
Microsoft Outlook error messages: 0x8004210A. & 0x800Ccc92 I changed my Gmail password, causing these errors apparently. Today is my last day of membership.… read more
Kris R
Kris R
IT Manager
Computing
2,654 satisfied customers
Cannot get the security updates to go on Windows 10. No. is
Cannot get the security updates to go on Windows 10. No. is Oxc1900208 … read more
Cody
Cody
Computer Science
1,716 satisfied customers
I just recently I cannot send and receive the emails. When I
Hi I just recently I cannot send and receive the emails. When I click the button(send and receive)of tool bar, The message of "operation failure" comes up. Also, most buttons of tool bar doesn't work.… read more
Cody
Cody
Computer Science
1,716 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x