How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Software Specialist
Category: Microsoft Office
Satisfied Customers: 38379
Experience:  Over 15 year experience resolving Microsoft Office Issues
32989067
Type Your Microsoft Office Question Here...
Richard is online now
A new question is answered every 9 seconds

My Microsoft Office 2010 program quit working. 2010 Word and

Resolved Question:

My Microsoft Office 2010 program quit working. 2010 Word and Excel will not open or work.
Submitted: 5 years ago.
Category: Microsoft Office
Expert:  Richard replied 5 years ago.

RichieMe :

Hi there and welcome

RichieMe :

how did you run the recovery program?

Customer:

The recovery program in my computer.

RichieMe :

ok, do this please

RichieMe :

click start, all programs, microsoft office, office diagnostics

RichieMe :

run the diagnostics and when it completes, try to open word and excel please

Customer:

There is no office diagnostics when you click on microsoft office.

RichieMe :

sorry, missed on step

RichieMe :

microsoft tools

RichieMe :

under microsoft office

RichieMe :

it will be there under microsoft tools

Customer:

None of the programs in the 2010 MicrosoftOffice Starter will open.

RichieMe :

yes I understand the problem

RichieMe :

can you go to microsoft tools, under microsoft office please

RichieMe :

and run office diagnostics please

Customer:

When I go to Microsoft Office Starter and click on Tools nothing happens. If I go to just Microsoft Office it asks me to buy the program.The Microsoft Office Starter Program was already installed in my computer when I purchased it.

RichieMe :

ok, are you sure it was not a trial version?

Customer:

Yes, The Office Starter had Microsoft 2010 and Microsoft Excel. I've used both since I purchased my computer.. However, there was a Microsoft update asking to update a few days ago, and since then it seems nothing as worked right.

RichieMe :

ok, do this please

RichieMe :

click start, type in system restore

RichieMe :

perform a system restore from before the date of the update

RichieMe :

then test please

Customer:

Where do I type system restore

RichieMe :

click start, type it in the search box and press enter please

Richard and other Microsoft Office Specialists are ready to help you