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I was downloading microsoftoffice 2010 on my computer and have

Customer Question
been charged for it but...
I was downloading microsoftoffice 2010 on my computer and have been charged for it but have no access or icon on my desktop. Please help
Submitted: 5 years ago.Category: Microsoft Office
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Answered in 1 minute by:
5/2/2012
Microsoft Office Technician: Chris L., Support Specialist replied 5 years ago
Chris L.
Chris L., Support Specialist
Category: Microsoft Office
Satisfied Customers: 5,326
Experience: Certified Expert with over 10 years experience.
Verified
Hello and welcome to JustAnswer. I look forward to assisting you today with your question and providing the best answer possible.

Were you able to install the program or are you not sure?

Do you know if the download completed?

Lastly could you please let me which version of windows is on your computer, is it windows xp, vista, or windows 7?

Please let me know so I can further assist.

Thank You
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Customer reply replied 5 years ago
It took me about 1 hour to install the download and the configuration was complete. However, I cannot find any program on my desktop. I have windows 7
Microsoft Office Technician: Chris L., Support Specialist replied 5 years ago
Please try the following and let me know what happens.

Click the start(windows logo) button on the bottom left. In the search box that opens above the button type winword.exe and press enter
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Customer reply replied 5 years ago
An unspecified error box appears to block the configuration
Microsoft Office Technician: Chris L., Support Specialist replied 5 years ago
Try clicking Start and looking in all programs for microsoft office. If it is not there are you sure you successfully installed the software?
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Customer reply replied 5 years ago

Not sure. Should I download again? Will I be charged twice???

 

Microsoft Office Technician: Chris L., Support Specialist replied 5 years ago
Just so we are clear, downloading and installing are 2 separate things. You download the file but when you do that you need to install.

You need to locate the file you downloaded and double click it.

Can you find the downloaded files? They me be on your desktop OR they may be in your downloads folder which you can find by clicking start and typing downloads in the search box.

Please check and let me know.

Thank You
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Customer reply replied 5 years ago

I already checked my download files folder and have not been able to find anything from microsoftoffice 2010. I could check again, however. I do have my product key number if

that will help.

 

Microsoft Office Technician: Chris L., Support Specialist replied 5 years ago
Would it be helpful to do a remote session where we would connect to your computer and do this for you?
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Customer reply replied 5 years ago
Please. Would help so I can see what I did wrong
Microsoft Office Technician: Chris L., Support Specialist replied 5 years ago
Ok great. I myself do not have the remote tool but I am going to get in touch with a colleague to further assist. You will receive an email when they are ready.

Thank You
-Chris
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Customer reply replied 5 years ago
Okay
Microsoft Office Technician: Jason Jones, Computer Technician replied 5 years ago
Jason Jones
Jason Jones, Computer Technician
Category: Microsoft Office
Satisfied Customers: 17,343
Experience: Over 10 years work experience.
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Greetings,

Welcome to Just Answer.

My name is XXXXX XXXXX I will be the expert working with you today to help resolve your problem.


Do you still need help with this problem? If so, may I remote into your computer and help you resolve the problem? I will send a remote link within minutes after your response, so please keep refreshing the page.


Thank you.
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Customer reply replied 5 years ago
Yes and Yes
Microsoft Office Technician: Jason Jones, Computer Technician replied 5 years ago


Thank you.

Please, click the following link and allow the remote app to run: http://67.192.95.188:8040/?Session=b0412b3d-de3b-44c7-9979-c0436e17aff3&SUPPORT=NET


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Microsoft Office Technician: Jason Jones, Computer Technician replied 5 years ago
You may click the green ACCEPT ANSWER button on the bottom right of your screen now and leave any feedback for me that you feel is appropriate.

Thank you,
- Jason


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Jason Jones
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