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Word 2007 will not do...
Word 2007 will not do a Send/Receive. I get a pop up wanting me to enter my ID and password, which I do. Then, I get an error message under Send/Receive status screen that my ID and password XXXXX been rejected by the Server. However, I can go to Explorer and get on the internet just fine. Also, there are two other ID's on this computer that can do a Send/Receive just fine. What is wrong with this one?
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Answered in 1 minute by:
5/2/2012
James K.
James K., Consultant
Category: Microsoft Office
Satisfied Customers: 6,598
Experience: Technical Director of IT Company
Verified

knoker1234 :

Hello

knoker1234 :

My name is James

knoker1234 :

Welcome to Just Answer

knoker1234 :

Are we talking about Outlook 2007 , and you can get your email if you use Internet Explorer and webmail entering the same details ?

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Hello


My name is James


Welcome to Just Answer


Are we talking about Outlook 2007 , and you can get your email if you use Internet Explorer and webmail entering the same details ?

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Customer reply replied 5 years ago
Correct on both counts. The ATT Server will take the ID and password XXXXX Yahoo.com mail, but not on Outlook 2007. There is something corrupted in this ID's setup because the other two ID's on the computer work just fine. The error message states that the Server rejected the ID and password.
Thanks

Can I remote on and have a look at your Issue

I can send you a link to connect if your ready

Cheers James
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Customer reply replied 5 years ago
Sure, let's do it.
http://67.192.95.188:8040/?Session=e03bd3b6-a93e-40b6-9cb6-dc1bdb963e73&SUPPORT=NET


Click the Link then Agree and then Run / Ok when Asked

James
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Customer reply replied 5 years ago

One minor issue. The problem is on my laptop. Not this system. I will enter the link into the laptop. Will that work?

 

Sure

Just Use this short version

http://tinyurl.com/bntbus2


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Customer reply replied 5 years ago

I am back. Sorry for the delay.

Are you still there?

I am

Can you do this as test for me

Reset your Att Email password

then Enter that into Outlook

and let me know if you get the same error

Ive seen this before the same issue and changing the password XXXXX

James

Remember, if for any reason you are unsatisfied with my answer, we can continue the conversation until you’re satisfied and Accept my answer. I can address follow up questions at no extra charge and I’m always here to help. Thank you for using JustAnswer!
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Customer reply replied 5 years ago
I changed the password XXXXX working with ATT on this problem. It did not solve the problem.
Thanks lets do a remote session

are you on the problem machine
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Customer reply replied 5 years ago
Yes. I will start it up.
Ok reply to me on this page when you on the problem machine
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Customer reply replied 5 years ago

I am on the probleem machine under another ID. The problem ID is mj1weil.

I started up the remote link. Do you see it?

connected
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Cheers James

Remember, if for any reason you are unsatisfied with my answer, we can continue the conversation until you’re satisfied and Accept my answer. I can address follow up questions at no extra charge and I’m always here to help. Thank you for using JustAnswer!
James K.
James K., Consultant
Category: Microsoft Office
Satisfied Customers: 6,598
Experience: Technical Director of IT Company
Verified
James K. and 87 other Microsoft Office Specialists are ready to help you
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Customer reply replied 5 years ago
I guess we spoke too soon. The problem reappeared this morning.
Log in to Att again and change your password
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Customer reply replied 5 years ago

OK. But I do not want to have to do this every morning.

 

Sure i understand , last time we did not change the password XXXXX so please test
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Customer reply replied 5 years ago
That worked again. Now, how do we make it a permanent fix?
Ok did you change the password ?
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Customer reply replied 5 years ago
yes
Ok perfect let see how that gets on now
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Customer reply replied 5 years ago
As I said before, Outlook worked fine after the change.

Ok good that should do it

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Customer reply replied 5 years ago
No it doesn't. We need to make this fix permanent, so that I do not have to do it every morning.

This is this fix , last time we didn't change the password

 

This is what you have done now

 

Come back if it stops working

 

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Customer reply replied 5 years ago
I believe that I changed the password XXXXX
Not while i was looking at the problem

Come back if it stops again
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Customer reply replied 5 years ago
OK
ok
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Customer reply replied 5 years ago
It's back already. As soon as I got out of ATT mail, it started up again.
Thats interesting but while logged into Att it works
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Customer reply replied 5 years ago
Yes. This has not been tested extensively, but that seems to be the case. I was not in ATT very long, and only tried Outlook twice.
Ok log in Att and then test Outlook
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Customer reply replied 5 years ago
I logged back into ATT and Outlook started working again.

Very strange its like logging into Att make the account live for some reason , its not an Outlook issue as when you log in they Download

 

 

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Customer reply replied 5 years ago
I didagree. Why do the other two ID's in Outlook work just fine, but this one does not.

Well you have hot the nail on the head

 

"the Id's"

 

Not outlook.

 

When you log into Att Outlook works fine

 

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Customer reply replied 5 years ago

So what do I do now?

ATT says that its an Outlook problem, since their mail system works OK.

Customer reply replied 5 years ago
The problem is with a corrupted ID that Outlook is sending to ATT, and it is being rejected. How do I correct it?
Rachel-Mod
Rachel-Mod, Moderator
Category: Microsoft Office
Satisfied Customers: 5
Experience: Moderator
Verified

Hi, I’m a moderator for this topic. Your Professional has opted out and I wonder whether you’re still waiting for an answer. If you are, please let me know and I will do my best to find another Professional to assist you right away. If not, feel free to let me know and I will cancel this question for you. Thank you!

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Customer reply replied 5 years ago
Yes, I am still waiting for an answer. My problem has not been resolved.

Sometimes, finding the right Professional can take a little longer than expected and we thank you greatly for your understanding. We’ll be in touch again shortly

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Lindie-mod
Category: Microsoft Office
Satisfied Customers: 5
Verified
Thank you for your patience, your business is very important to us, we are waiting on the Professional with the right expertise to come online. Feel free to let us know if you would like us to continue searching for a Professional or if you would like us to close your question. Thank you for your understanding!
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Customer reply replied 5 years ago

It's been over a week. How long does this take?I still need an answer!

Please do not charge my credit card until I get a satisfactory answer.

Nick H.
Nick H., MS Office Specialist
Category: Microsoft Office
Satisfied Customers: 8,276
Experience: MS Office 2003, 2007, 2010, Lotus Notes 6.5, 8.5
Verified
Hello,

My name is Nick.

Is your email configured as POP3 or IMAP?

Please go to Tools->Account settings. Select your email address under EMAIL and click Change. What are your incoming and outgoing mail servers?

Click More Settings. Go to Advanced tab. What are your incoming and outgoing port?
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Customer reply replied 5 years ago

POP3

pop.att.yahoo.com

pop.att.yahoo.com

Thanks for your reply.

So your outgoing SMTP server is pop.att.yahoo.com? ATT Yahoo email outgoing SMTP mail server should be smtp.att.yahoo.com

If you click on More Settings button, go to Advanced tab. What do you see for incoming port number and outgoing port number? See the picture for reference.

graphic

Remember, if for any reason you are unsatisfied with my answer, we can continue the conversation until you’re satisfied and Accept my answer. I can address follow up questions at no extra charge and I’m always here to help. Thank you for using JustAnswer!
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Customer reply replied 5 years ago

It is SMTP. Sorry.

Did you check the Advanced tab in More Settings area? I need to know what your ports for incoming and outgoing mail.
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Customer reply replied 5 years ago

Incoming port 995

Outgoing port 465

Thanks.

Your settings are all correct. What you can do is to change your incoming port to 110 and DO NOT USE SSL. Save the settings and click OK. Then click Send/Receive. Then change it back to 995 and use SSL. Try to do another Send/Receive.

Remember, if for any reason you are unsatisfied with my answer, we can continue the conversation until you’re satisfied and Accept my answer. I can address follow up questions at no extra charge and I’m always here to help. Thank you for using JustAnswer!
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Customer reply replied 5 years ago

Let's put it this way. There are threeusers on this computer with identical settings.

Two work just fine . One does not. The question is why?

One clue may be that at initializaiton, Outlook pops up a screen asking to select a profile. There is only one OUTLOOK. The other two users do not get this message.

Thanks for your info.

Can we reconfigure this email account as a new account? Then we can import the old account into this one, which will import the contacts, folders from the old email profile into the new profile.
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Customer reply replied 5 years ago
How do we do that? It is my wife's account/ID, and does not want to change it. Too many contacts email her.
Then we have to be careful when dealing with this email. Unfortunately I do not have remote access. Let me reopen your question to all experts who has remote access so they can better assist you. Please wait for their reply. Thanks.
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rjpoirier
rjpoirier, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 1,370
Experience: A+ , MCTS, MCITP certified with 6 + years hands on experience.
Verified

Hello,

 

My name is XXXXX XXXXX I will be assisiting you with this issue now. If you would like we can try starting a remote desktop session so I can help you directly.

 

 

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Customer reply replied 5 years ago

OK, let's do it.

Just remember that we are in my IDj right now, and the problem one is my wife's, which is mj1weil. Give assurances that she will not lose anything, such as her contacts and saved emails.

Can you please let me know when you are online and working from your wife's computer.

Thanks

R.J.
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Customer reply replied 5 years ago

I am currently traveling and working off various servers. For the past two days, it has been working OK. If it starts up again, I will contact you.

Okay, thank you.
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Customer reply replied 5 years ago
Well, the problem came back after three days. So, I am ready for you to take over remotely and see if you can figure it out.
Customer reply replied 5 years ago
Anybody home?
Customer reply replied 5 years ago

How about a reply!

This problem has not been resolved.

Hello,

I am online now. If you would like we can try starting a remote desktop session so I can help you directly.
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Customer reply replied 5 years ago

OK

Please copy and paste the url below into your web browser to launch the session.

http://67.192.95.188:8040/?Session=afbaf08f-13f6-410c-a1ca-137787f0121f&SUPPORT=JAVAW

Please let me know when you are connected.

Thank you
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Customer reply replied 5 years ago
Are you there? Let's do it.
Customer reply replied 5 years ago

R.J. POirier should be credited with solving this problem.

I will send this along to the customer service team so I will get the credit.

Thank you
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Customer reply replied 5 years ago

Don't actt too fast. The problem is back. The fix only lasted 24 hours.

Let's do it again.

Hi, I’m a moderator for this topic. Your Professional has opted out and I wonder whether you’re still waiting for an answer. If you are, please let me know and I will do my best to find another Professional to assist you right away. If not, feel free to let me know and I will cancel this question for you. Thank you!

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Customer reply replied 5 years ago
Yes. I need someone else. The previous two did not get the job done.
Thank you for your patience, your business is very important to us, we are waiting on the Professional with the right expertise to come online. Feel free to let us know if you would like us to continue searching for a Professional or if you would like us to close your question. Thank you for your understanding!
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Customer reply replied 5 years ago
I am still waiting. Please respond. I still have the problem.
Ansh P.
Ansh P., MS Office Specialist
Category: Microsoft Office
Satisfied Customers: 8,148
Experience: Computer Science Engineer with 10 years experience in MS Office (All Versions).
Verified
I know the issue. Have encountered a lot of times earlier. I can help you with this. Let me know once you are back. Thank you.
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Customer reply replied 5 years ago
I am back. Let's go.
Customer reply replied 5 years ago
Gone again. Will be back..
Customer reply replied 5 years ago
Relist: Inaccurate answer.
I still have the problem.
Let me know once you are available, I will help you remotely. I will be online now.
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Customer reply replied 5 years ago
I am here. Let's do it.
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Please accept. Thanks a lot!

Remember, if for any reason you’re unsatisfied, we can continue our conversation until you’ve received the information you’re looking for. If I haven’t answered your question, please let me know and I’ll be happy to answer any other follow-up questions you might have.
Ansh P.
Ansh P., MS Office Specialist
Category: Microsoft Office
Satisfied Customers: 8,148
Experience: Computer Science Engineer with 10 years experience in MS Office (All Versions).
Verified
Ansh P. and 87 other Microsoft Office Specialists are ready to help you
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Customer reply replied 5 years ago

Well, I spoke too soon.

The problem is back and has not been solved.

Let's try again.

Same problem?
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Customer reply replied 5 years ago
Yes. It comes and goes. I think that I have found the answer. It works for a while. Then comes back.
This looks like a server problem to me. What server settings are you using/
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Customer reply replied 5 years ago

pop.att.yahoo.com

smtp.att.yahoo.com

Remember,I have two other users on the system using the same parameters that work fine. So, it cannot be the server. It is something to do with how the ID is set up. Also, the ID works just fine on the yahoo website.

Customer reply replied 5 years ago
Are you still there?
Try using

pop.mail.yahoo.com

smtp.mail.yahoo.com
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Customer reply replied 5 years ago

OK, but why does ' att ' work on other ID's and not this one?

Customer reply replied 5 years ago

Changing att to mail did not work.

I am not sure. Have you tried changing the password XXXXX webmail?
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Customer reply replied 5 years ago
Yes. That was the first solution that worked. By changing the password XXXXX yahoo.com and in Outlook, it worked for about three days. Then came back.
Strange, can we try to wipe out everything and start from scratch?
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Customer reply replied 5 years ago
What do mean by "wiping our everything"? I want to keep Contacts and Personal Folders. Do you know how to transfers these folders over to a new ID? If so, I have one already set up that works OK.
Transferring folders and contacts is easy. Its not related to the account. If you delete the account from Outlook, the contacts and folders will not get deleted. They gets stored in another PST file.
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Customer reply replied 5 years ago
OK, let's be clear about this. What I mean by folders are the personnel mail folders located in Outlook Mail when it starts up.
Yes, if you delete an email account from outlook those folders does not gets affected.
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Customer reply replied 5 years ago

I can delete the bad account (mj1weil) and already have the new one (mjweil). Now how do you transfer control so that mjweil will show the contacts and folders just like mj1weil did?

Just go to account settings, remove the old account from there. Select the new account, click Change Folder below it and link it to old PST file.
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Customer reply replied 5 years ago

Let me look. Don't I use Account Management in the Control Panel instead of Account

Settings in Outlook?

Account settings of outlook. :)
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Customer reply replied 5 years ago

I wnet to account settings in my ID. I clicked on the tab Change Folder.

All I see is my folders. Not anyone else's. That is, nothing to change to.

What am I missing?

I am afraid that if delete mj1weil, the folders will not appear in mjweil under Change Folders.

Which PST is used by the old account?
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Customer reply replied 5 years ago

C:\Users\Marion\appdata\Local\Microsoft\Outlook\Outlook1.pst

Link that to new account. don't worry, nothing will happen to the folders etc. You can take a backup of the PST before that if you like.
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Customer reply replied 5 years ago

Can I do this before deleting the old account?

Definitely. :)
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Customer reply replied 5 years ago

Can I do this before deleting the old account? If so, how?

I do not see a way to link it, except under New Folder. Is this where I enter the link above?

I am in Create or Open Outlook Data File. Do I enter Outlook1.pst?

Customer reply replied 5 years ago
Wouldn't this be simpler if you did it remotely?
Sure, do you want me to remote in now?
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Customer reply replied 5 years ago
Yes. You will be on my laptop under my ID. The old one that is bad is mj1weil. The new one that works is Mary. You will see both when you switch users.
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Customer reply replied 5 years ago
What I would like to see is the same list of folders and contacts under Mary that I have under mj1weil. OK?
Yes, let me connect first please.
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Customer reply replied 5 years ago
Relist: Incomplete answer.
The answer solved the problem temporarly, but contines to come back. I need a premanent resolution to this problem.
romr2009
romr2009, Computer Hardware Engineer
Category: Microsoft Office
Satisfied Customers: 1,782
Experience: 32 years practical systems experience: computer/phone, automotive, appliance, & electrical control
Verified
  • Run CHKDSK to fix any soft errors on your hard drive.
-----
  • For Windows 7 or Vista:
  • Click the multicolored Windows Orb in the lower-left hand corner of your screen.
  • In the text box type the phrase CMD to initiate a search.
  • An icon with the cmd text will appear near the top.
  • Right-click the CMD icon and select Run As Administrator.
  • Type in your administrator password XXXXX leave it blank if you did not assign a password.
  • When the CMD window opens, type the following command and then push the enter key.
  • Type CHKDSK and press the return key.
-----
  • Wait for the procedure to complete.

  • Do not schedule yet.

  • Send the results first as directed below.
    -----
    Right-click on the text and choose SELECT ALL.
    Then go to the justanswer window and select PASTE so I can see the results.

-----

  • The following make take hours to complete depending on the problems with the hard drive so do this overnight if possible without interruption:
  • If that works, then type CHKDSK /R and press the return key.
  • (CHKDSK /R has a space between CHKDSK and /R.)


Remember, if for any reason you’re unsatisfied, we can continue our conversation until you’ve received the information you’re looking for. If I haven’t answered your question, please let me know and I’ll be happy to answer any other follow-up questions you might have.
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Customer reply replied 5 years ago

I have tried to set up a new ID and password XXXXX Outlook on two different coputers with separate hard drives. In both cases, the result was the same.So, the answer is not a hardware problem.

The Server rejected the logon, although I can go to Yahoo.com and the ID and password XXXXX just fine. The question is why is the logon being rejected when I triy to set up a new account? Also, I tried with two different ID's with the same result.

As mentioned before, I have two other ID's that work just fine with identical parameters.


Please understand that it’s rare when we cannot find the right Professional Nevertheless, because you are entitled to your money back with no questions asked, we will process your refund immediately, upon your request. Please accept our sincere apology. We hope you’ll think of us again when the need arises
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Customer reply replied 5 years ago

Please process the refund.

Thank You, XXXXX XXXXX

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Ansh P.
Ansh P.
Ansh P., MS Office Specialist
Category: Microsoft Office
Satisfied Customers: 8,148
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Experience: Computer Science Engineer with 10 years experience in MS Office (All Versions).

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I can not get Outlook to contact my windstream server for
I can not get Outlook to contact my windstream server for e-mail. I get error messages. I phoned windstream. They could not resolve the problem and said phone you. The phone number did not answer. … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
701 satisfied customers
My spreadsheet appears to be locked. It won' T let me input
My spreadsheet appears to be locked. It won' JA: What application are you using? Customer: t let me input numbers or alph JA: Have you installed any updates recently? Customer: Excel, no JA: Anything … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
My email account has suddenly started asking me for a
My email account has suddenly started asking me for a password ***** when I key in what I know to be the correct passwords … read more
Moses C
Moses C
Bsc
335 satisfied customers
I need to retrieve my contacts and have forgotten my
I need to retrieve my contacts and have forgotten my password. … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
971 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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