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Chris L.
Chris L., Support Specialist
Category: Microsoft Office
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Experience:  Certified Expert with over 10 years experience.
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I have Outlook 2007. I have the disk and have lost the case

Customer Question

I have Outlook 2007. I have the disk and have lost the case and have no product key. I bought it at a Office Depot. Can I get a key to use it, as my computer crashed and I had to reinstall everything.
Submitted: 5 years ago.
Category: Microsoft Office
Expert:  Chris L. replied 5 years ago.
Hello and thank you for using Just Answer.

My name is Chris and I will be happy to assist you.

In the case of a lost product key there is only one thing you can do. Microsoft can in most cases provide a replacement key for you however you will need to call them.



Microsoft Customer Service hours of operation:
Monday through Friday, 5:00 AM - 9:00 PM Pacific Time
Saturday and Sunday, 6:00 AM - 3:00 PM Pacific Time


It is always recommended that you keep the packaging which has the key but it happens often that a re-install is needed and the key is lost so they should not give you too much trouble on the phone getting a new key. Here is the microsoft knowledge base article with this information. Click on the link that says "You purchased Office at a retail store"


They do sometimes have a small charge for the replacement however it is cheaper then having to purchase the whole program again.


I am sorry there is not an easier way.


If you need further help please do not hesitate to reply back and let me know.

Thank You