How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask adamfelix11 Your Own Question
Category: Microsoft Office
Satisfied Customers: 0
Type Your Microsoft Office Question Here...
adamfelix11 is online now
A new question is answered every 9 seconds

I recently changed from Word 1997 to Word 2010 and upgraded

Customer Question

I recently changed from Word 1997 to Word 2010 and upgraded from XP to the new Windows. My old Word files have weird formatting errrors. For example quotation marks appear as a shaded A and the closing ones as @. 7s appear as @ or a registration symbol. I have over 800 pages of old Word files for a book that I am having to format one line at a time. Any advice? [email protected]
Submitted: 5 years ago.
Category: Microsoft Office
Expert:  adamfelix11 replied 5 years ago.
That normally has something to do with Compatibility Mode! Try doing this
Click the File tab.
Click Info.
In the Prepare for Sharing section, click Check for Issues, and then click Check Compatibility.
Click Select versions to show.

If that doesnt work try
Click the File tab.
Do one of the following:
To convert the document without saving a copy, click Info, and then click Convert.
To create a new copy of the document in Word 2010 mode, click Save As, type a new name for the document in the File name box, and click Word Document in the Save as type list.

Now you should be able to open up a document with the right formatting
Customer: replied 5 years ago.
This did not work. I still have all the strange symbols instead of punctuation.
Expert:  adamfelix11 replied 5 years ago.
Have you tried going to the actual document and renaming the end as ".docx"??

For example "my paper.docx"

If that doest work I would try download avs document converter.