How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask NewITZone Your Own Question
NewITZone, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 90
Experience:  I have been using Office Pro for 10 years and implemented applications for business use.
Type Your Microsoft Office Question Here...
NewITZone is online now
A new question is answered every 9 seconds

I submitted question late yesturday but gave up waiting for

Customer Question

I submitted question late yesturday but gave up waiting for a response, The question is- I tried to load Trend Micro virus checker on our laptop, 3rd of 3 computer package. Rsponse was to update MS software. I did that but got same message when I tried again to load virus checker. I also paid $38 by Visa .
Submitted: 5 years ago.
Category: Microsoft Office
Expert:  Rachel-Mod replied 5 years ago.

Hi, I’m a moderator for this topic and I wonder whether you’re still waiting for an answer. If you are, please let me know and I will do my best to find a Professional to assist you right away. If not, feel free to let me know and I will cancel this question for you. Thank you!

Customer: replied 5 years ago.
The Trend Micro SW I used is for 3 computers. But at the shop I went to only had one package left. It had been used by their repair department to download once to another computer under another serial #. I was told that I would be able to load off the same disk with the new serial # on the Trend Micro package. The first two computers loaded just fine. It was only when I tried to download to the 3rd computer did I run into problems. I got a message back that the MS sw need to be updated. Since the 3rd computer is a laptop and seldom used, that seemed logical. I thought I got that done. I know that an error msg can be the wrong one if a right one can't be found. I don't know what the answer is. Do you?
Expert:  Rachel-Mod replied 5 years ago.

Sometimes, finding the right Professional can take a little longer than expected and we thank you greatly for your understanding. We’ll be in touch again shortly

Expert:  authentech replied 5 years ago.
Hello my name is ***** ***** I can assist you with this.

Can you tell me what Service Pack and operating system you are running on this laptop? You can find this information by going to Start, Right click on Computer (or My Computer) and selecting Properties. Then tell me what you have installed. Windows XP (up to SP3), Vista (SP2), or Windows 7 (SP1).

Also, please provide the exact error message you are getting word for word...exactly. I will continue to assist you. Thanks!