Microsoft Office Questions? Ask a IT Expert for Support ASAP
Hi there, and welcome to JustAnswer
Can you please do the following
Go to Control Panel, Programs Features - Windows Features - Disable Indexing + Windows Seach - Restart the ComputerGo back to Windows Features - Enable Seach - Restart the computerGo to Control Panel - Folder Options - View TAB - Enable Show Hidden Files Folders -Open C:with windows explorer - right click "ProgramData" Folder - Security TAB - Advanced - Change Permissions -Check "Replace all child object ect." - Check if System,Admin,User set to Full Control - Edit Creator Owner - Check Full Control - Close Edit - Apply - Wait if asked "YES" - O.K. - O.K. -Then Check if Indexing is working.
please let me know if you still have difficulties please
This did not work. However 2 things.
This did not work. However 2 things. 1) after re-booting you said to turn enable search back on but you did not say to turn Indexing back on so and re-enable Windows search but DID NOT re-enable Windows Indexing was that correct? 2) when editing Creator/Owner to full control I received several "ERROR APPLYING SECURITY" "ACCESS DENIED" several times on different files when it was done, the Creator/Owner's setting was back to "Special" applying only to "Subfolders/files only"
Was I supposed to turn back on indexing
is my exper there?
yes I am here
can you now turn indexing back on please
do I reboot? what next
ok, now test please, though it will take a few hours to return results (depending on the amount of emails you have that need to be indexed)
First - did I do it correctly in the first place - or was indexing supposed to be turned back on before I made the changes to the security tab. Because I cannot get the Creator/Owner to stay at full control
no this is ok, as I wanted you to follow my instructions exactly as mentioned which you did
the access denied is concerning
but please test to see
ok - I am doing a search of my inbox (Search current folder only is selected) which only has about 20 emails in it so the screen says it is searching and my inbox messages are no longer displayed as it is waiting for the search to complete. In the past this would go on and on and if I clicked the x it would say searching not complete because a certain number of things were being indexed. That number never changed shouldn't you be able to see that number go down as progress is being made? How long to index 20 mail messages
it is not just emails
it would also be doing all files on the computer
Ok - so does it have to do a one time indexing that takes forever, then after that when you do a search it will show up quickly?
it first build the database from scratch
then after it just needs to add new items
Ok so I guess I just have to wait for all this indexing to be done to see if it works then log back in to you? Is that how this works?
thats correct, and if it works, please remember to click Accept, else please let me know
Ok, I will get back to you
one last question I want to make sure I did this right 1) after making the edits to the permissions was I to reboot? 2) After turning indexing back on was I supposed to reboot
no, no reboot needed on the last step
Is it ok if I did reboot? because now I'm not sure what I did
it wont cause a problem
I left the search running overnight. It did finally give me the results. However when I run a search again. It is going thru the long indexing process again. You said once it indexed the files one time then it would be fast. It is back to indexing 2932 items
yes it should be, and most likely it is doing it in stages
so it is finishing it off at the moment
indexing can take a very long time
but if you are getting search results, then you should not worry if it hasnt completed yet
If this took all night before results showed up. Wouldn't have finished. Because I'm not instantly getting results yet, It goes back into indexing over 3000 items. So it still is not working.
ok, can you do the following please
close all office programs
Click start, type in regedit and press enter
HKLM\SOFTWARE\Microsoft\Windows Search SetupCompletedSuccessfully
Set the value of this to 0
then restart your computer
test the indexing results,as it will redo it (as it appears stuck)
and should then complete succesfully
I dont see HKLM\ I see HKEY nothing starting with HKLM
do you see
HK Local Machine?
I see HKEY_LOCAL_MACHINES
ok, follow on from that please
SOFTWARE\Microsoft\Windows Search SetupCompletedSuccessfully
after windows search there is a \
so Windows Search
then click on that and in the right window
I CAN GO TO SOFTWARE\WINDOWS SEARCH BUT AFTER SEARCH THERE IS NO SETUP THERE IS A "SEARCH SERVICE" AFTER "WINDOWS SEARCH"
if you click on windows search
you should see a value in the right window
search completed succesfully
THERE IS 11 DIFFERENT LINES OF INFORMATION IN THE RIGHT HAND WINDOW WHEN I CLICK ON "WINDOWS SEARCH"
setup completed succesfully
Ok I see one line that says SetupCompletedScuccessfully - what do I do with it
ok, click on it and set the value to 0 please
value is already a 0 Hexadecimal
ok, then please close that
go to Control Panel and look for Indexing Options
there you will see the option to rebuild
can you please select this
it can take around an hour but this will force a rebuild of the index
ok when I open this the box that appears say Indexing is not running. There is no information on either side of the box "Included Locations" and "Exclude". Several times I have already gone into the advanced tab several times. The first 2 boxes are unchecked and I click on rebuild it says it can take a long time to rebuild and then takes you back to the Indexing option box. It appears that nothing is happening.
ok, in advance options
do you see restore defaults?
under indexing options
if you click on advance options
if you do, click this, then try to rebuild the index and tell me if you get the message Index is not runnin\
Restor defaults is not there
ok, then please do the following
Click start, type in %temp% and press enter
delete all the files it allows
restart and then try to rebuild the index again please
when you say delete all files it allows do you mean delete any file that has the ext ".tmp" or any kind of file that comes up
I'm about to give up. I un-installed office and re-installed it to try to fix and I think it was just a waste of my time.
no, all files in the TEMP folder that it allows you to delete
any kinf of file
ok when I go to start and type %temp% files come up as well as folder with files. I deleted any file I could but did not go into each of the folders and try to delete those files along with its folder am I supposed to? And what did you mean by the find*
yes please, delete all files and Folders in that directory
nothing has changed it seems to go thru the long indexing every search. yes it finaly finds the results after I leave it running overnight. I even uninstalled office and reinstalled office and the results are the same
ok, to check though it is now finding the results?
yes it gets the results, but not instantly like it should. It takes hours, and hours. I don't know how many hours - over 2 hours for sure. But you said initially that once it goes thru the indexing one time then the results would be instant. They are not. It is not working like it should. If I search for something in windows explorer the results are instant but not in outlook.
ok, I would like you to do a compact in outlook please
to do this follow the instructions here
once it compacts and reduces the wasted space it should then speed up to normal speed
if it does not, please let me know
ok I did the 1st part compacting the pst file. I could not do the 2nd part .ost the instructions for Office 2010 say to go to the Microsoft Exchange Server under account settings. I don't have that option. I don't believe I am on an exchange server. I am a home user I am not on a corporate network. So anyways. It still is not working. My husband just upgraded to Office 2010 he runs XP not Windows 7. And the Instant Search is working on his system. So Now what?