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technicalcat, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 1957
Experience:  20yrs experience with advanced degrees
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When I try to open an Excel 2010 Spread sheet a prompt asks

Resolved Question:

When I try to open an Excel 2010 Spread sheet a prompt asks id I want to allow the following program to make changes to this computer. I select yes. Another popup comes up anbd tells me that there was a problem sending the command to the program.
Submitted: 5 years ago.
Category: Microsoft Office
Expert:  technicalcat replied 5 years ago.

Hello and thank you for using this service,


Please tell me more details about this problem. Does it only occur on certain spreadsheets? Does it occur if you simply open Excel (with no sheet)? Any system changes or did anything happen just before this problem started? Are you opening these sheets over a network , or on the same computer?

Customer: replied 5 years ago.
New computer and system. It happens on all spreadsheets that I try to open from a folder. If I try to open the spreadsheet after opening Excel and then selecting open and selecting the file from a directory it will open.
Customer: replied 5 years ago.
Is anyone going to help me?
Customer: replied 5 years ago.
How do I get my money back?
Expert:  technicalcat replied 5 years ago.
Sorry, there were technical difficulties and I was not able to respond to you.

What happens if you create a new spreadsheet and try to save it. Then, open that same spreadsheet? Do you still get the error in this case? If testing, please save it to a different folder than where the others are located.
Customer: replied 5 years ago.
Yes I get the same problem and message.
Expert:  technicalcat replied 5 years ago.
Try the following steps. If this doesn't fix the problem, then reply for further instruction.

1. Click Start >> Computer.

2. Double click C drive >> Program Files >> Microsoft Office >> Office12.

3. Right click EXCEL.EXE and select Properties.

4. Click on “Compatibility” tab and uncheck the check box “Run this program as an administrator”.

5. Try opening Excel.


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