Microsoft Office Questions? Ask a IT Expert for Support ASAP
Hi there and welcome to Just Answer
Can you do the following please
Go to Applications > Microsoft Office > Office > Type Libraries.Remove the PowerPoint Type Library file.
If you still have the problem then
Remove PDFMakerLib from the Applications > Microsoft Office > Office folder
Let me know if you still encounter this problem after doing this step please
Interestingly, there is no PDFMakerLib in the Office folder.
The problem remains
which version of office do you have?
That should be 14.1.0. The auto update says that there are no further updates available
and make sure the service pack and all updates are installed please
then restart the computer and test
OK, that will take a while
no problem, Ill be here when its completed
I am now at V 14.1.4, and have restarted with the same problem. PowerPoint was running well until the upgrade to OS 10.6.8. After that, everything fell apart. Is there a way I can send you a screen shot?
yes. you can upload the screen shot here
click on the paperclip icon and upload the picture
I tried that, but I don't see a result. If you do get it, note that the slides at the side are not showing, and that in the main display area, there is text missing below the paragraph in blue.
ok, then it is going to be a bug in the latest MAC OS update
you would need to consider reinstalling MAC OS from your disk and not updating to the current version until Apple have resolved this issue
or you can restore from time machine if you have one?
Right now, I'm working with you on an iMac running Mac OS 10.6.8, with Power Point 14.1.4, and both are working just fine. My problem is on my MacBook Pro, also (now) with OS 10.6.8, and Power Point 14.1.4., and Power Point is a shambles. Everything else works well. Why should one work and the other not?
then the update didnt work properly
can you restore from time machine on that computer?
The MacBook Pro is a 2.5GHz Intel Core 2 Duo with 4 GB of RAM. I is capable of it, but I don't have Time Machine running. I will step out, rework what I can, and get back to you afterwards.
ok, but you will need to roll back the update as it appears not to have worked correctly
I had trouble rolling back. so I bit the bullet and upgraded to OS 10.7, but I have exactly the same problem. I'm now in the process of uninstalling and reinstalling all of MS Office for the fifth time. I'll check back with you when it's done.
OK, I just got my PowerPoint back in reasonable order after a flashback to earlier days that made me think of junking font files. It isn't perfect yet, but most of the kinks are gone. I have more fonts to get rid of, but I think the problem is solved. Where do we go from here?
As I said above, I solved the problem on my own by working through font files until I found a bad duplicate from the upgrade. You did not suggest checking fonts. I'm not against compensation for time involved, but I'd like your opinion on the matter.
Hi there, if you where using a font that was corrupted on the computer this would have caused the issue, though I am concerned why the fonts became corrupted in the first place
We would have gotten to checking the fonts, but it is extremely rare that they corrupt themselves, so I wanted to leave this step till later on as I was starting to think the Powerpoint default template was corrupt
remove the duplicates, but also make a custom animation in a slide, save and try to open it and ensure this is also working please
regarding the next step, it is completly up to you is you feel I deserve a small % of the deposit you have made.
If you where satisfied with my service to you, then please click Accept, if you are not then you do not have to
regardless of your desicion, please take care, and let me know if the animation test you do in powerpoint brings you any problems
Sorry, I was called away for a while, and forgot to sign out. I will accept and chalk it up to experience, though I think it should be a 50/50 split