Microsoft Office

Microsoft Office Questions? Ask a IT Expert for Support ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Microsoft Office

I am having trouble with images and Word 2003, in particular

Customer Question
with reopening the file. Each image...
I am having trouble with images and Word 2003, in particular with reopening the file.
Each image is on a separate page, with a 200 word text (caption) underneath, which runs to three paragraphs. I have 2 problems.
The first problem concerns Borders.
Question: How do I keep the original border after re-opening the file?
I Select All and place a border around the image and the text and the first time I print it, it comes out fine. But if I close the file and print it out again, several borders appear, one around the image and the other around each section of the text. The borders seem to be responding to the paragraphs, not to Select All, even though Select All should capture everything. I don’t want a full page border, just a border around the image and the caption.
The second problem concerns the image itself.
Question: How do I stop the image from turning into a black box with just the ghost of the image when I reopen the file?
Each image is on a separate CD. I insert them into the text. They come from different libraries with different formats, some tiff, some jpeg etc. They all print out correctly the first time, but when the files are reopened some images appear as black boxes. Those I have saved as jpeg in My Pictures seem OK. Others I may have inserted straight from the CD. Could this be the problem, that they have to be saved in My Pictures first? However, though I now try to save some CD images in My Pictures, they don’t appear there when I open the My Pictures file. Is the pathway I am using to insert the images causing them to turn into black boxes? What is the correct pathway?
Submitted: 5 years ago.Category: Microsoft Office
Show More
Show Less
Ask Your Own Microsoft Office Question
Answered in 2 hours by:
4/3/2012
Microsoft Office Technician: nalosin, Computer Support Specialist replied 5 years ago
nalosin
nalosin, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 1,578
Experience: 7+ years in troubleshooting and supporting computers, networks, mobile phones and other electronic devices.
Verified

nalosin :

Hello

nalosin :

I can try to help on your question

nalosin :

I would like to answer 2nd question first

nalosin :

You will need to save all pictures to your hard drive in whichever folder

nalosin :

as when you insert pictures in word they are just linked to a location on your hard drive

nalosin :

if your pictures are on CD and CD is not accutally in your CD/DVD rom inserted you will get black boxes without picture in it

nalosin :

Now my question is

nalosin :

maybe problem with borders comes because of the first issue with the pictures linked

nalosin :

Do you have problem with borders on all pictures and text or just on these with black boxes?

nalosin :

If the file is not private nature you can upload it on www.wikisend.com and I can take a look

nalosin :

Let me know when you are there if you wish to continue the session

Customer :

Thank you. I am now going to drive to my office where I have the images and try out your suggestion. This will take me 4 hours. Where I am, it is 10.00am. I hope to have tried with the images by 2.00pm. When I have tried your suggestions, I would like to continue the conversation. Best wishes, Jill

Customer :

While I am driving to the office, I should let you know that the problem with the borders appears on all files, not just those with black boxes. The first print-out shows the text and the image surrounded by one border. When the file is reopened, it shows five or six borders, each one around the bits of separate text (pargraphs) or images. Speak with you soon. Jill

nalosin :

Ok.

nalosin :

Are you able to upload the file so I can take a look?

nalosin :

I will be off till tomorrow after 5PM US Central Time

nalosin :

You can write here everything that can help in solving your problem

nalosin :

and I will respond as soon as possible.

nalosin :

Thank you

Customer :

I saved one image into My Pictures and inserted it from there instead of from the CD and it worked. Thnak you.But whe I tried exactly the same method with the other CDs, te imag appeared to be clear in My Pictures, but still came out dark when I inserted it. The image was not as black as before, but I could not lighten it with constrast or brightness. I am supposed to be submitting my PhD now and I cannot get the images to work!

Customer :

Hello, One solution to the border problem is to move the tabs so that they cover the image and the border, but it dos not seem t work in the 'lorries' version I have uploaded to you.

nalosin :

Can you please send me the link of uploaded file

nalosin :

I will be able to better assist you

nalosin :

Do you use the same method for inserting pictures from My Pictures?

nalosin :

Is the picture shown but darker only, or it's a just black box completely?

nalosin :

When you upload picture to www.wikisend.com you will get a link that you will need to post here

nalosin :

I will take a look and check what is going on

Ask Your Own Microsoft Office Question
Ask nalosin Your Own Question
nalosin
nalosin
nalosin, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 1,578
1,578 Satisfied Customers
Experience: 7+ years in troubleshooting and supporting computers, networks, mobile phones and other electronic devices.

nalosin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

jstinehelfer

jstinehelfer

Information Systems Manager

36 satisfied customers

A+ Comptia Certified computer repair

JasonJames122

JasonJames122

Computer Enthusiast

0 satisfied customers

I manage all information systems (network of Windows PC's and servers with Microsoft Office products) for a small business

Jess M.

Jess M.

Computer Support Specialist

701 satisfied customers

Computer Software Specialist for more than 10 years

The-PC-Guy

The-PC-Guy

Computer Manager

588 satisfied customers

20 years experience providing remote computer support

James K.

James K.

Consultant

260 satisfied customers

Technical Director of IT Company

IT Miro

IT Miro

Computer Scientist

157 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

Chris L.

Chris L.

Support Specialist

147 satisfied customers

Certified Expert with over 10 years experience.

< Previous | Next >

Related Microsoft Office Questions
I have upgraded to Windows 10 and now I can not open some
I have upgraded to Windows 10 and now I can not open some files in Word. It says it can not be found on server, but shows up in file search … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,282 satisfied customers
I mistakenly ordered a second copy of Microsoft Office 365
I mistakenly ordered a second copy of Microsoft Office 365 on 1/15/18 after ordering an initial purchase on 9/2/17. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,140 satisfied customers
Publisher stopped letting me save files as jpg. there is no
Publisher stopped letting me save files as jpg. there is no data in the jpg file. It will save as a pdf and gif but not jpg or png. Just started happening. … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I paid tech soup 40 dollars for a new replacement for word
I paid tech soup 40 dollars for a new replacement for word and it was to be sent online. a ms partner fo a long time under***@******.*** zzzzzzzzzzzzzzi think zI saw iton my[aptop and tried to downloa… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
953 satisfied customers
I'm a time user of Word -- Now using Word 2007. However,
I'm a long time user of Word -- Now using Word 2007. However, there is something I cannot determine how to do. That is, I need to remove the signature "block" which appears when a signature line is pl… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
How can I open and then close a document without exiting
How can I open and then close a document without exiting word so that I can quickly open the next document? … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
953 satisfied customers
I just downloaded Microsoft office last week and the program
I just downloaded Microsoft office last week and the program says there is a problem and is recommending I load the program again. … read more
Cody
Cody
Computer Science
1,723 satisfied customers
I purchase a new Dell Laptop; order number 324841229;
I purchase a new Dell Laptop; order number###-##-#### Customer number###-##-#### as part off the purchase on 1/12/2018, was the software for Microsoft Office 365 personal. DE000000215429516 … read more
JJesus Perez Gonzale
JJesus Perez Gonzale
Bachelors of Science, Computer Engineering
37 satisfied customers
I am trying to get into my MS Office account, but forgot
I am trying to get into my MS Office account, but forgot password. I now have … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I just acquired 365 and now I cannot access any of my
I just acquired 365 and now I cannot access any of my documents. whatsup? … read more
Jason Jones
Jason Jones
AAS Information Technology
6,320 satisfied customers
I have just had to reload /restore my Windows software as my
Hi, I have just had to reload /restore my Windows software as my system no longer logged onto the internet. One day to the next, it just would not show me Wifi connection details. I fixed that with th… read more
technicalcat
technicalcat
Computer Science
838 satisfied customers
Word update downloaded automatically. I printed a few church
Word update downloaded automatically. I printed a few church bulletins before the update. I print front page and back page in landscape mode so I can fold in the middle. After the update, both front a… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I'm trying to get an IF/THEN/ELSE statement to work in a
Hi there. I'm trying to get an IF/THEN/ELSE statement to work in a mail merge. Here it is in a nutshell: … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Why thank you. I have a word document in docx stored in
Why thank you. I have a word document in docx stored in Dropbox. When I access on my iPad Pro 10.5, it's format is messed up. Was looking on the internet for some help. … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I just ran the latest update for microsoft office and now I
I just ran the latest update for microsoft office and now I can't see any letters when I type on a page????? … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
435 satisfied customers
It appears that an entire folder of Word files has
It appears that an entire folder of Word files has disappeared. Items that are still listed on my screen say, "The file you are trying to open is no longer available and cannot be opened," when I try … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
It seems that a worksheet I was working on is no longer
It seems that a worksheet I was working on is no longer there. The workbook went white with small blocks at random places on the screen. I know I did not delete it. How can I recover it? It shows in t… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I AM 76 YRS OLD AND CANNOT UNDERSTAND WHY MICROSOFT 10
I AM 76 YRS OLD AND CANNOT UNDERSTAND WHY MICROSOFT 10 UPDATE WILL NOT DOWN LOAD ON MY LAP TOP COMPUTER. PLEASE HELP ME! … read more
Cody
Cody
Computer Science
1,723 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x