How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Molinari Your Own Question
Molinari, MS Office Tech
Category: Microsoft Office
Satisfied Customers: 4459
Experience:  Certified IT Guru
Type Your Microsoft Office Question Here...
Molinari is online now
A new question is answered every 9 seconds

i cannot uni-stall the trial version of Microsoft home and

Customer Question

i cannot uni-stall the trial version of Microsoft home and business, its not in my control panel how the hell do i find it its totally stuffed my email and folders up
if it helps i also keep getting this message
the setup controller has en counted a problem during install please review the log files for more information on this problems errr, got me totally confused
Submitted: 5 years ago.
Category: Microsoft Office
Expert:  Russell H. replied 5 years ago.
Please let me know, first of all, how long ago you installed Microsoft Home And Business.
Customer: replied 5 years ago.
just tonight,
Customer: replied 5 years ago.
Relist: Answer came too late.
i really dont have all night to wait if no one can help me just let me know so im not up all night
Expert:  Molinari replied 5 years ago.
Since you just did it, try this:

1. Open the Start Menu, type rstrui.exe in the search box, and press Enter.
A) Go to step 5.

2. Open the Start Menu.
A) Click on All Programs, Accessories, System Tools, and System Restore. (see screenshot below)
System Restore-start_menu.jpg
B) Go to step 5.

3. Open the Control Panel (All Items View).
A) Click on the Recovery icon.

B) Click on the Open System Restore button. (see screenshot below)
System Restore-recovery.jpg
C) Go to step 6 or 7 below.

4. Open the Start Menu.
A) Right click on the Computer button and click on Properties.

B) Click on the System Protection link. (see screenshot below)
System Restore-system.jpg
C) Close the System window. (see screenshot above)

D) Continue on to step 5.
5. Click on the System Restore button. (see screenshot below)
System Restore-system_properties.jpg

7. A) Select (dot) Choose a different restore point, and click on the Next buton. (see screenshot below)
System Restore-restore_point-2.jpg
8. Select (click on) a listed restore point that you want to restore the drives that were included in the restore point back to how they were when the restore point was created. (see screenshot below)
NOTE: Check the Show other restore points box to see any restore points (older) that may not be listed here.Pick oe that was before you installed office....
System Restore-system_restore.jpg
9. To Show Affected Programs and Drivers
NOTE: This will show you a list of programs and drivers that will be deleted and restored by the selected restore point.
A) Click on the Show affected programs and drivers button. (See screenshot above)

B) When done reviewing, click on the Close button. (see screenshot below)
System Restore-affected_programs.jpg
10. Click on the Next button. (see screenshot below step 8)
NOTE: Make sure that the restore point you want is still selected (highlighted).

11. Click on the Finish button. (see screenshot below)
NOTE: The listed drives here will be restored back to how they were for the selected restore point.
System Restore-confirm.jpg
12. Click on Yes to confirm. (see screenshot below)
WARNING: This will immediately restart your computer to finish the system restore.
System Restore-last_chance.jpg
13. After the computer has restarted, click on the Close button. (see screenshot)System Restore-after_reboot.jpg

Let me know if you run into any trouble...