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Viet -MS Office Tech
Viet -MS Office Tech, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 37518
Experience:  Ten years of computer hardware and software support; Windows 10 8 7 Vista XP & Mac; Microsoft Office, etc.
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I PURCHASED MICROSOFT OFFICE 2010. I INSTALLED THE SOFTWARE

Resolved Question:

I PURCHASED MICROSOFT OFFICE 2010. I INSTALLED THE SOFTWARE DISC. I AM NOT ABLE TO READ THE 25 LETTERS/NUMBERS PRODUCT KEY ON THE BACK OF MY COMPUTER; AND I DO NOT KNOW MY PIN NUMBER. WHAT DO I DO?
Submitted: 5 years ago.
Category: Microsoft Office
Expert:  Viet -MS Office Tech replied 5 years ago.
Hi,

The product key on the back/bottom of the computer/laptop is not for the Microsoft Office software; it is for Windows only.

You said you've purchased Microsoft Office, and you have the office disk. Do you see the product key on the disk or on the package of the disk? Where did you purchase microsoft office?

Please let me know. Thank you.
Customer: replied 5 years ago.
I PURCHASED THIS SOFTWARE, ONLINE
Expert:  Viet -MS Office Tech replied 5 years ago.
What website did you purchase from? Was it from the microsoft store:
http://www.microsoftstore.com/
; can you check your email order confirmation?

Thank you.
Customer: replied 5 years ago.

IF I AM NOT ABLE TO OBTAIN THE PRODUCT KEY AND PIN NUMBER FOR THIS SOFTWARE, THEN I AM GOING TO SEND THIS PRODUCT BACK TO YOU... ALSO, I WOULD APPRECIATE A REFUND...

Expert:  Viet -MS Office Tech replied 5 years ago.
Don't worry, I'm trying to help you. Did you see my previous reply:

What website did you purchase from? Was it from the microsoft store:
http://www.microsoftstore.com/

; can you check your email order confirmation?

Please let me know. Thank you.
Customer: replied 5 years ago.
I PURCHASED THIS ITEM 2 YEARS AGO...I NO LONGER HAVE AN EMAIL CONFIRMATION BECAUSE I DELETE MY EMAIL AFTER I RECEIVE THE PRODUCTS I ORDER.
Expert:  Viet -MS Office Tech replied 5 years ago.
Please go to the website:
http://www.microsoftstore.com/store/msstore/en_US/DisplayDownloadHistoryPage
, and sign in your account to retrieve your product key.
(if you cannot log in, click on the "Can't access your account" option there to reset the password.)

Thank you.
Customer: replied 5 years ago.

NOW, THIS WEBSITE SAYS THAT I DO NOT HAVE AN ORDER HISTORY. WHAT'S UP WITH THAT?

Customer: replied 5 years ago.

NOW, THIS WEBSITE SAYS THAT I DO NOT HAVE AN ORDER HISTORY. WHAT'S UP WITH THAT?

Expert:  Viet -MS Office Tech replied 5 years ago.
Sorry, may be you were using a different email address previously. Don't worry, you can call microsoft to get the product key for your office disk:
1-877-696-7786 (1-877-MY-MS-STORE)
1-800-MICROSOFT (1-800-642-7676)
Email: http://www.microsoftstore.com/store/msstore/html/pbPage.Help_Email_Us
Reference:
http://support.microsoft.com/kb/823570

Thank you.
Viet -MS Office Tech and 3 other Microsoft Office Specialists are ready to help you

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