How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Erik B. Your Own Question
Erik B.
Erik B., Consultant
Category: Microsoft Office
Satisfied Customers: 4614
Experience:  Well versed in several editions of Microsoft Office.
Type Your Microsoft Office Question Here...
Erik B. is online now
A new question is answered every 9 seconds

Hi, Yesterday I was working in PowerPoint and when I went

This answer was rated:


Yesterday I was working in PowerPoint and when I went to use my question mark I got the capital French E with the accent instead of the question mark. I just now went to use the # XXXXX and instead of getting that I got a forward slash.

I tried changing my keyboard back to English and that didn't help. I changed my keyboard and that also didn't help. I can use either of the two keyboards in any other program and I am not having this problem.

Please help me resolve this.


Hi and thank for choosing Just Answer. My name is XXXXX XXXXX I will be happy to assist you today.


Can you tell me what version of Powerpoint you are using? Is it 2003, 2007, 2010?

Customer: replied 5 years ago.
It's 2003.

I apologize for the delay. A couple more questions:


  1. Does the problem remain after a reboot?
  2. Is the problem only in one presentation, or multiple?
  3. If you start a new presentation is the keyboard layout still not right?



Customer: replied 5 years ago.

1. I will reboot the computer and try it a let you know.

2. Yes, it is only in PowerPoint...the keyboard works fine in Word and on the Internet and in Outlook etc.

3. Yes the problem stays the same. I tried starting a new presentation and had the same thing happen.

I'll get back to you in a minute about whether a reboot does anything.


OK thank you. I will wait.
Customer: replied 5 years ago.

Sorry it took so long for me to get back to Internet connection crashed after I rebooted.


Yes, the reboot seems to have done the trick. I am now able to use my ? on PowerPoint.


Next time I'll remember to do that before asking for help!



No problem! Thanks for coming back and updating me!


Have a great weekend!

Erik B. and other Microsoft Office Specialists are ready to help you