How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask webpagesby22 Your Own Question
webpagesby22, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 527
Experience:  I have over eight years of supporting microsoft office.
Type Your Microsoft Office Question Here...
webpagesby22 is online now
A new question is answered every 9 seconds

Powerpoint 2010 will not allow .mov files to be inserted onto

Customer Question

Powerpoint 2010 will not allow .mov files to be inserted onto a slide. It starts to insert the .mov then Powerpoint restarts. Avi files will insert correctly.
Outside of Powerpoint, the .mov will play through Quicktime if I double click on the .mov file.
I just installed Office 2010.
Submitted: 5 years ago.
Category: Microsoft Office
Expert:  lifesaver_333 replied 5 years ago.




Welcome to Justanswer


Try embedding the .mov file


  1. In Normal view, click the slide in which you want to embed a video.

  2. On the Insert tab, in the Media group, click the arrow under Video, and then click Video from file.

  3. In the Insert Video dialog box, locate and click the video that you want to embed, and then click Insert.



Let me know the results.

Customer: replied 5 years ago.

That is what I have been doing to try to insert my .mov into the Powerpoint slide.

Like I said, Powerpoint tries to insert the file then says it is closing down

Expert:  lifesaver_333 replied 5 years ago.

Powerpoint doesn;t natively support .mov files.Check the link below for list of supported formats


But after installing quicktime it should work fine in your case.


Anyway we will try a different solution.TRy converting the .mov file to .avi format and then importing it to powerpoint


Install Quicktime and Rad Video Tools.

Launch Rad Video Tools

1. Select the Quick Time File you want to encode
2. Click on "Convert a file"

1. Select under "Output type..." the type "Avi-File" and click on browse to select the output dir/file
2. Hit Convert.

1. Now RAD Video Tools aks you for the compression format. I prefer Pic Video MJPEG Codec with quality 20 because it take not much webspace and have good quality, but you can of course use another.

Now you have the AVI File. IMport it to powerpoint/






Customer: replied 5 years ago.

I have file converters for audio and video that work already, so I can do that already.

I know that PPT 2010 can play .mov files because I have another PC that can do it.

I have tried the same .mov in that other computer and it embeds in the PPT slide with no problem.

So I am looking for solutions to specifically get the .mov files working because I have alot of them and don't want to always have to convert them

Expert:  webpagesby22 replied 5 years ago.

Did you make sure that you have quicktime installed on your computer?
Customer: replied 5 years ago.

Yes I have quicktime installed on my computer. I am going to reinstall to see if any addins need to be connected to the new version of office.

Expert:  webpagesby22 replied 5 years ago.
Also check here to make sure all plugins are enabled

Click the File tab. The Microsoft Office Backstage view opens.
Under Help, click Options; the Options dialog box appears.
Click Trust Center, then click Trust Center Settings.
In the Trust Center, click Add-ins.
Select or clear the options that you want.
Customer: replied 5 years ago.
So far all these suggestions are things that have I had already checked and did not solve the problem. I think I will just use my file converters to convert the .mov files to ones that will embed into the slides. Not the desired outcome but this troubleshooting is taking too much of my time. Thanks for the effort but my problem has not been solved.
Expert:  webpagesby22 replied 5 years ago.
Ok. Thanks for your patience