Microsoft Office Questions? Ask a IT Expert for Support ASAP
Hi and thanks for choosing Just Answer. My name is XXXXX XXXXX I will be happy to assist you today.
If you have already done the basics, let's try some more in depth things. The first thing we are going to try is setting up a new Outlook profile. This will help us determine if the problem is with your current profile or data file. Please do the following:
Does Outlook open in the new profile?
OK good, now please continue with these instructions:
Ah OK that is a problem then! That does mean that your profile is corrupted. Your data should all still be there, but we are going to have to jump through some hoops to get it working again.
Here is what you have to do:
Once you are at that point, you will need to import the data from your old data file. Here is how:
After that you should be good to go, but let me know if not. Thank you!