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I bought office home and business download on tuesday and it

Customer Question
's not working....
I bought office home and business download on tuesday and it 's not working.
Submitted: 5 years ago.Category: Microsoft Office
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Answered in 6 minutes by:
2/2/2012
Microsoft Office Technician: Viet -MS Office Tech, Computer Support Specialist replied 5 years ago
Viet -MS Office Tech
Viet -MS Office Tech, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 38,579
Experience: Ten years of computer hardware and software support; Windows 10 8 7 Vista XP & Mac; Microsoft Office, etc.
Verified
Hi,

Did you uninstall all microsoft office program(s) before installing your purchased office?

What happens when using office? Is there any error message?

Are all office programs, word, excel, outlook, etc. not working?

Thank you.
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Customer reply replied 5 years ago
Nothing works! Is there anyway you can connect to my computer and figure it out. No
I did not take anything out.
Microsoft Office Technician: Viet -MS Office Tech, Computer Support Specialist replied 5 years ago
Can you go to Start, control panel, programs, programs and features and uninstall all microsoft office program(s), then restart the computer, then install your office?

Then let me know:

Is there any error message during installation?

What happens when opening an office program?

Thank you.
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Customer reply replied 5 years ago
I am working on the uninstalls it might take a little while.
Microsoft Office Technician: Viet -MS Office Tech, Computer Support Specialist replied 5 years ago
OK, please take your time and let me know the result via this webpage after trying. Thank you.
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