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Have just upgraded to new 64bit laptop running Windows 7

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Professional and cannot connect to...
Have just upgraded to new 64bit laptop running Windows 7 Professional and cannot connect to our Sharepoint site anymore. Was able to connect using 32bit running Win Vista Professional. Help!
Submitted: 5 years ago.Category: Microsoft Office
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Answered in 47 minutes by:
2/2/2012
Microsoft Office Technician: ttenaglia, Computer Enthusiast replied 5 years ago
ttenaglia
ttenaglia, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 60
Experience: I have used various Microsoft Office versions from 97 to and including 2007 and beyond.
Verified
What error message are you getting?

What IE version? What Sharepoint version?

Perhaps this may help you solve the problem: http://mcgeeky.blogspot.com/2010/02/your-client-does-not-support-opening.html It's linked from a Microsoft technet blog article.

I have seen some IE property settings cause this issue (which is in addition to the article), so if you can tell me what you mean by "cannot connect" that would be most helpful.
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Customer reply replied 5 years ago

I'm running IE9.08112.16421 and the Sharepoint Services version is 2.0. IE9 would be as per default I would say because I haven't changed any options on it.

The can't connect issue is - I open IE and put Sharepoint address in address bar, the usual login/password ***** appears and I complete this however instead of connecting to the Sharepoint site I receive the standard error message "Internet Explorer cannot display the webpage" then a button to "diagnose connection problems". When I click this my comp says "troubleshooting cannot identify the problem".

Microsoft Office Technician: ttenaglia, Computer Enthusiast replied 5 years ago
Do you have access to the Sharepoint IIS server? Can you test with Firefox please?

It would appear as though you're hitting this config setting issue...

http://patrikluca.blogspot.com/2009/02/sharepoint-not-reachable-through.html
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Customer reply replied 5 years ago
Hi, Have accessed the IIS server - patrikluca's fix doesn't work, and I cannot access with Firefox either. Hey, I am going to do a workaround 'cos I need to access files on SP urgently, so will use terminal services to access. So will pass on this for now. Thanks anyway.
Microsoft Office Technician: ttenaglia, Computer Enthusiast replied 5 years ago
Do you still want an answer to the question?
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Customer reply replied 5 years ago
No, it's taking much longer than I expected so I will do my workaround thanks.
Microsoft Office Technician: ttenaglia, Computer Enthusiast replied 5 years ago
That's perfectly okay. I usually like to provide a potential solution and some more questions to help me get to a solution in the event the potential one doesn't work. I'm glad you have a work-around.
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ttenaglia
ttenaglia
ttenaglia, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 60
60 Satisfied Customers
Experience: I have used various Microsoft Office versions from 97 to and including 2007 and beyond.

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