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Viet -MS Office Tech
Viet -MS Office Tech, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 38161
Experience:  Ten years of computer hardware and software support; Windows 10 8 7 Vista XP & Mac; Microsoft Office, etc.
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I am having trouble getting into my documents in Microsoft

Customer Question

I am having trouble getting into my documents in Microsoft word 2010. what could my problem. I need in there I have passwords in there, Do I have to rebuy that or pay undate. I ouldnt think so. How much longer will it be. If I have to pay and update it then thats my problem?

Do you have any idea how long it might be.

Submitted: 5 years ago.
Category: Microsoft Office
Expert:  Viet -MS Office Tech replied 5 years ago.

What is the exact error message when opening microsoft word, excel programs?

How about when opening your document files?

Did you purchase microsoft office 2010 previously? Is this a new computer?

Thank you.
Customer: replied 5 years ago.

the message is as follows:

Microsoft Word starter 2010 cannot be opened. Try again or repair the product in control panel. then at bottom it has OK to click on

I guess I purchased it when I purchased the computer last year.


Expert:  Viet -MS Office Tech replied 5 years ago.
So you've tried to repair, but it did not work. Have you done a system restore yet : click Start->All programs->Accessories->System Tools->System Restore and restore the computer to any date before this issue has occurred?

Can you download and install the regular office 2010 trial:

Customer: replied 5 years ago.
ok standby and I will do that now.
Expert:  Viet -MS Office Tech replied 5 years ago.
OK, thanks.
Expert:  Viet -MS Office Tech replied 5 years ago.
If needed, you can download and install the free Open Office program to edit your current documents and to create new documents:

Please let me know. Thank you.