Hi, and thanks for using JustAnswer.com.
Please try this first: click Start->All programs->Accessories->System Tools->System Restore
and restore the computer to any date before this issue has occurred.
If that does not work, please close Word/office programs:
Please click below http://support.microsoft.com/kb/822005
, then scroll down and click on the Fix it
icon to download and save, then run the automatic fix to reset Word settings.
Please click on Start
only if available) and type %AppData%
and press Enter
, then open Microsoft,
, then delete the Normal.dot
Then reopen Word and check.
If it still does not work, go to Start , Control Panel, Uninstall a program (or Add/remove programs) and select Microsoft OFfice and repair it and check. If it does not work, uninstall Microsoft Office and restart the computer and reinstall it.
Please let me know if there is still any issue later. Thank you.