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Ask Viet -MS Office Tech Your Own Question
Viet -MS Office Tech
Viet -MS Office Tech, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 37494
Experience:  Ten years of computer hardware and software support; Windows 10 8 7 Vista XP & Mac; Microsoft Office, etc.
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ive just sent a question through with regard to a problem with

Customer Question

ive just sent a question through with regard to a problem with outlook 2007 but couldnt review the reponse i have already registered my credit cad details -justin was dealing with this. could he respond? I have changed computers Hannah
Submitted: 5 years ago.
Category: Microsoft Office
Expert:  Viet -MS Office Tech replied 5 years ago.
Hi, and thanks for using

I do not see your previous question. Can you please describe the issue with your outlook 2007 again?

Thank you.
Customer: replied 5 years ago.
i cannot send emails with outlook, i am also constantly being asked for a password XXXXX now appears not to be accepted - i cannot access my emails at all, also i have just noticed i have been charged a lot of money by just answer when i have had no success ????
Expert:  Viet -MS Office Tech replied 5 years ago.
I see only one question. I will help you.

For any billing question/issue, you can contact our customer service any time at

What is the email provider of your problem email account? Please tell me only the part after @, i.e. hotmail, yahoo, aol, gmail, etc.

If you go to your email website, can you log in?

Customer: replied 5 years ago.


The other expert told me to go to alexa and as i told him i cant log in with my password or reset my password as i cant receive emails

Expert:  Viet -MS Office Tech replied 5 years ago.
It looks like you have service with Orange.

Please go to
, and type in your full email address and password and click on sign in and see if you can login.

If you cannot log in, you can call Orange customer support on 0844 873 8586 (Broadband, every day 7am-11pm) or 0844 412 2202 (Any Time, every day 8am-10pm); they can reset the password for you.

Please let me know if there is still any issue later. Thank you.

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