Microsoft Office Questions? Ask a IT Expert for Support ASAP
Hello, welcome to JustAnswer!
I am Pete, and I'll be happy to assist you today.
Can you let me know what version of Windows you are using?
Windows 7 (64bit)
Do you have a previous version of Office already installed?
I have an old version of Office 10 transferred from my old computer which I could not get to work. I am unable to uninstal from my contro; panel
I get a message that it is the wrong language? when I try to uninstal
Ok, if you cannot install it through the Control Panel, you can use some uninstaller software to remove it.
What would that be?
You can try Revo Uninstaller, which is available for free here: http://www.revouninstaller.com/revo_uninstaller_free_download.html
This will clean all traces of the old version of Office from your computer.
Will this eradicate my problem do you think?
Yes, usually when Office suddenly stops installing with an error, it is due to the existence of previous Office files which have not been correctly removed.
I will give it a try fingers crossed. If I need any other help can I get back to you?
Sure, you can return here to ask follow-up questions at any time.
I am very grateful to you, I hope that I don't have to but that is nothing personal. Many many thanks. You can probably tell that I am not too computer literate, but improving
No problem, I'm happy to help you any time.
Thanks for using JustAnswer!