How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Pieter Your Own Question
Pieter, Computer Specialist
Category: Microsoft Office
Satisfied Customers: 182
Experience:  More than 16 years IT experience.
Type Your Microsoft Office Question Here...
Pieter is online now
A new question is answered every 9 seconds

Many time, when using MS Office or Outlook 2010, my cursor

Customer Question

Many time, when using MS Office or Outlook 2010, my cursor changes to a magnifying glass, and the font size shifts almost continually from very large to so small I cannot read it. The size of the doc/spreadsheet/email can also change. In the past, we've reset the zoom, but this time the zoom is grayed out. I have had my tech support and Dell's tech support run diagnostics. Both believe that this is an MS issue. Any suggestions?
Submitted: 5 years ago.
Category: Microsoft Office
Expert:  Pieter replied 5 years ago.

My name is Pieter. I am here to assist you with the problem.

Are you using a Desktop computer, or a Laptop?
Customer: replied 5 years ago.

Dell Laptop. I have a docking station for use in my office. some symptoms:

Whenever I have returned my laptop to its the docking station I seem to have this problem.


In this last occurence, the zoom feature seems to be stuck at a very low %, say 30 or so, but this only occurs in the body of an email, not the "to" or the "subject" boxes.



Expert:  Pieter replied 5 years ago.

This sounds like a stuck 'Ctrl' button on the keyboard.
Because, the shortcut key for zoom is Ctrl+mouse wheel.

Please unplug the keyboard before you dock the laptop, and see if that makes any difference.

Let me know if that doesn't solve the problem.

You only have to click 'Accept' once you are satisfied with my answer.