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Molinari, MS Office Tech
Category: Microsoft Office
Satisfied Customers: 4459
Experience:  Certified IT Guru
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My Outlook will not open all the way. It gives me the hourglass

Resolved Question:

My Outlook will not open all the way. It gives me the hourglass and says it is loading but it will not finish. What do I do?
Submitted: 5 years ago.
Category: Microsoft Office
Expert:  Molinari replied 5 years ago.
What version of windows are you using?
What version of outlook is it?
Customer: replied 5 years ago.
I will look

Windows Prodessional -Not sure how to get this info for sure
Outlook 2007 -sure about this
Expert:  Molinari replied 5 years ago.
Ok, click the icon on the lower left of your screen ,then in the search box type

outlook /resetnavpane

Let me know what happens.
Customer: replied 5 years ago.
If it helps, I was trying to hook up to the Contacts System when it started acting funny.
Expert:  Molinari replied 5 years ago.
outlook /resetnavpane didn't let it open?
Customer: replied 5 years ago.
No, just got the message
Expert:  Molinari replied 5 years ago.
Ok, how long has this been happening?
Customer: replied 5 years ago.
2 days
Expert:  replied 5 years ago.
Ok, let's try this, see if you can do a system restore to 3 days ago before this started...

There are two places that you can use the system restore feature from. From within Windows, you can just type restore into the Start menu search box, and you’ll immediately see System Restore at the top of the start menu:


Or you can type rstrui into the search box and hit enter. Your choice.

You will immediate see a screen where you can choose to roll back the system to the last restore point. You can select “Recommended restore”, and just click next, or you can choose a different restore point.


If you do choose a different restore point, you will see a list of restore points that you can choose from. pick one from at least 3 days ago...



Click one of them, and you will have to confirm and then restart your computer to roll the system back.



If it doesn't work, it's reversible...

Let me know if you run into any trouble...
Molinari and 2 other Microsoft Office Specialists are ready to help you