How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jason Jones Your Own Question
Jason Jones
Jason Jones, Computer Technician
Category: Microsoft Office
Satisfied Customers: 16427
Experience:  Over 10 years work experience.
Type Your Microsoft Office Question Here...
Jason Jones is online now
A new question is answered every 9 seconds

I copied some xp 2002 excel files to a laptop that had office2007.

Resolved Question:

I copied some xp 2002 excel files to a laptop that had office2007. I am unable to open some of the excel files on the laptop. I get message that I am trying to open a .xls file that is in a format that is diferant than the file extension. I can not find a solution to this problem.
Any suggestions?
Submitted: 5 years ago.
Category: Microsoft Office
Expert:  Jason Jones replied 5 years ago.

Welcome to Just Answer.

My name is Jason and I will be the expert working with you today to help resolve your problem.

Can you please, upload one of the problem files and allow me to take a look at it?

Please, be forewarned that the site is not secure.
- Click the Paperclip icon on the toolbar above
- Click the Browse button
- Navigate to the folder that contains the file/document and open it
- Click the Ok button
- Click the Insert button
- Now just click the REPLY button below and I will be given that link.

Customer: replied 5 years ago.
Expert:  Jason Jones replied 5 years ago.

The file did not upload correctly.

Please, upload the file to:

When that uploads, please give me the download link from that site.
Customer: replied 5 years ago.' rights by states-20.xls
Expert:  Jason Jones replied 5 years ago.

Are you able to open this file on the older computer?

This file is totally corrupt and does not seem to have any information in it.

My file type scanner does not find any reference to ANY file type.

The problem here is that the files are corrupt.

You will have to re-copy them over.

You may click the green I'm Satisfied / ACCEPT button on the bottom right of your screen now and leave any feedback for me that you feel is appropriate.

Thank you,
- Jason

If you ever want to work with me as your expert in the future, please bookmark the following website. You can ask any future questions directly to me and I will be the expert assigned to your case:
Jason Jones and other Microsoft Office Specialists are ready to help you