Microsoft Office Questions? Ask a IT Expert for Support ASAP
Is it currently installed?
Yes it is installed.
I am confused as to what is happening on this chat. Am I waiting for feedback or is there something else that is required from me?
Hi I am another expert on this site and I am sorry for having to wait that long.
Could you tell me what you mean by "... and does not get further than starting... "
What exactly do you see on the screen after trying to launch the program?
What I mean by that is as soon as you double-click the icon it shows starting... then proceeds to load add-ins, processing... etc. I can maybe describe it as the progress bar. I have tried to remove the COM add-ins today. So far so good, I haven't had the problem again. Not sure if that is the solution though.
Ok I still need to know what screen you wind up with when it fails to launch
I see they refer to it as the Office 2010 Splash screen..
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No that image did not come through!
The splash screen should go away after a few seconds. What I wanted to know is what screen comes next as your final application window
That is the problem it does not go futher than the splash screen. The application does not open further than the splash screen with starting.... displayed below the WORD or EXCEL.
Ok that is a sign of corruption in some of the Office application files
Assuming you do have the Office product code, try uninstalling Office 2010, then reboot and reinstall it
Let me know
That was one of the first things I tried. I have Standard 2010. I have removed and reinstalled and repaired numerous times. That does not solve the problem. Like I said I have removed the COM Add-ins today and so far so good.
Oh I see. Then you have found the culprit.
Let me know if you need further assistance
Have you had any other 2010 users with this problem? I need some of the Add-Ins like PDF complete. Is there a solution for this problem other than disabling the COM Add-ins?
If you are able to run other add-ins, then the problem is with this particular add-in.
Thank you for clicking Accept so I can get compensated for my time
Up to you