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Dustin, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 13196
Experience:  Since Office 2000, Ive been using, repairing and teaching the basics of MS Office to anyone with a need to learn. Worked in The US Army as A Network Switching Systems Operator/Controller .
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I am having a strange problem with my cursor. Seems to only

Resolved Question:

I am having a strange problem with my cursor. Seems to only occur when editing an email message. I use Outlook 2007. My cursor remains at the end of my message. If I want to move it higher up to insert or delete something, I can't move the cursor. Thank you.
Submitted: 5 years ago.
Category: Microsoft Office
Expert:  Dustin replied 5 years ago.
Welcome to

My name isXXXXX am one of the experts who will assist you today!

This could take several steps to fix.. But lets start here.. If this doesnt work, send me a reply to let me know it didnt work, so that we can try another solution!!

Start Outlook.
  1. On the Help menu, click Office Diagnostics.
  2. Click Continue, and then click Start Diagnostics.
Once thats done.. restart the computer and test.. Working better?

To get back to me..

Come back to

On the top right, click login. use the same email address you used to ask this question.

Once logged in.

On the top right,, click on my questions. And you will see our question listed there.

Simply click our question, and send me a response!

Or, you can find any of my replies in your email, click on it and it will bring you back to, and this specific question we are working on together!

Please click the green accept button to show I have assisted you.

If you still need assistance, You can reply to this message at any time.
If my answer helped, please make sure to leave positive feedback on the screen that comes up after clicking accept. If my answer did not work, please wait to leave feedback till we get the issue fixed!
Dustin and 6 other Microsoft Office Specialists are ready to help you
Customer: replied 5 years ago.

Thank you. I ran the diagnostics. No problems were found.


Then, I deleted about 5,000 messages in my inbox. Restarted. Everything is fine now.


thank you for your advise. I did not know about the diagnostics tool.

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