Microsoft Office Questions? Ask a IT Expert for Support ASAP
I have seen this problem before in 2010 when the computer was UPGRADED from 2007 to 2010.
Was that the case here?
If so, you may need to go through a complete uninstall/reinstall in order to resolve it.
I always reccommend a complete uninstall and reinstall.
The best way to accomplish this is with Revo Uninstaller. Most programs do not uninstall cleanly or upgrade cleanly. Small remnants in the system registry or folder hierarchy will sometimes be left behind and can cause errors. Revo Uninstaller is a program that hunts down these remnants and will delete them, letting you install a completely fresh copy of the software.
Download Revo uninstaller here:
Use it to uninstall all versions of Office.
Then let Revo find all the registry entries and folders and delete them
Then reboot and reinstall fresh
I know this will take a while.
In the mean time I will switch this to a Q&A format question so you can come back to it at any time. I will also be notified when you make a posting.
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The problem is on a new computer with newly installed software, so UPGADING is not the issue.
In Word 2010, AutoText entries are stored as building blocks. To create a new entry, use the Create New Building Block dialog box.
A template must be open to be displayed in the drop-down list of template names.
yes, that's the process. The problem is a) I am not offered the template I am using under the "Save in" drop-down menu; and b) if I select the "Normal" template, the autotext entries are not available after I've closed Word and shut down and restarted my computer.
I've now tried setting up a separate administrator account, but the outcome is just the same. Under Windows Explorer I checked off "Show all folders" and "show hidden folders," which I can actually do under my original personal log-in, and I still get the same crap. I can't see a full directory of C:\.. But wait! I just went to "Recent" under the Word File menu and saw a list of "recent places." One of those "places" is the Word templates folder, and there, under that folder, is the "X" template that I've been trying to save Autotext files in.
Thanks for your reply Christopher. Sorry about your loss of power. Our friends in Maine were bracing for snow Friday night. Actually, ice storms are more of a threat down here in Durham, NC, than big snows. But not in October-November, yet. Take care, Gordon
I hope you have power restored by now. We left town for a few days after our last communication, and I never have received a satisfactory answer to my original question. We've determined that I have a clean, new installation of Word 2010. My templates are located in the proper "Templates" folder. But when I create an AutoText entry and open the "Create a new building block" screen/window, I am not even offered the choice of my special template (call it "GL") in the "Save in" drop-down menu. The only choices are "Normal" or "Building blocks." What's more, if I am working in the "Normal" template and choose to save my Autotext entry in the "Normal" template, it only remains available until I have closed the current session of Word. When I reopen Word and try to enter the Autotext entry in my document, I am told that "the specified text is not a valid building block name." If I "Save in" "Building Blocks," on the other hand, the entry remains available in future Word sessions. But that's not the way it's supposed to work, and this means that I'm not able to have certain Autotext entries for specific templates. I'm a translator, and I rely heavily on Autotext for repeated phrases. (In Word 2007, all entries saved in "Normal" were available in my special "GL" template until overridden by an entry saved in the "GL" template.) So I still need to know how to fix this problem.
Thanks, XXXXX XXXXX
Do you have Adobe Acrobat installed on your pc? There is a known problem with the Adobe add-in for Word. Acrobat 7.0 installs a COM add-in in the following folder: \Acrobat 7.0\PDFMaker\OfficeThis COM add-in provides PDFMaker icons and menu commands for Office programs.
You can check for and remove this add-in by completing the following tasks:
I hope this helps. Valerie Becker
I was away when your answer arrived and have just had a chance to try it out. I DID have Acrobat X Standard Installed, but when the search feature wouldn't find words I knew were in a document, I also installed Acrobat Reader X. Then, after I had turned off my computer and restarted it the next day, Acrobat X Standard was gone. (I never had Acrobat Professional). Apparently Acrobat Reader replaced Acrobat Standard. Anyway, I tried the AutoText task I was trying to perform in Microsoft Word without Acrobat Standard being there, and it still doesn't work: (1) I am still not given the option of saving my new autotext entry in the special template I'm working in. I get only the choices of saving it in "Building blocks" or the "Normal" template. Then, (2) when I choose to save it in the "Normal" template instead of in "Building Blocks," the autotext does not work at all after I have closed Word and restarted it.
I apologize that this is so frustrating to solve!
Is your GL template saved as a .dotx file or .dotm file?
Thanks for your reply. I've got to confess that when I looked in the Microsoft Word "Templates" folder to answer your question, I found that the GL template had been saved in that folder, but as a .docx file. So I recreated the template and saved it as a .dotx file (the .dotm option was not offered). Now I am offered the option of saving my autotext entry in the GL template [THAT'S PROGRESS!]. But the autotext is still only available during the Word session in which I saved it. Once I exit Word and start again, then open a "New" document in that template, when I type the autotext name (e.g., "rf" for "Russian Federation") followed by F3, I am told "The specified text is not a valid Building Block name."
From what I'm reading you need to start with the normal.dotm template in order to use autotext:
New blank documents will be based on Normal.dotm, never on Normal.dotx. Macros and AutoCorrect entries in Normal.dotx will be available only in documents that are based on (or attached to) that specific template, while those in Normal.dotm are available in all documents.
When you open Word and click on Open and browse to the template you should see the name of the template followed by [Compatibility Mode].
Then you can click on File > Info > Convert then you should be prompted to confirm the conversion.
Also take a look at the files in your pc and if you see any Normal.dot files rename them to anything but Normal.dotm or Normal.dotx
I think the key is getting your templates in .dotm format.
In new installations of Word 2010 the Normal.dotm file is not present. When you first open Word it looks for Normal.dotm and since it doesn't find it will use Normal.dot instead.
I don't have "Compatibility Mode" opposite any template file names, and I believe that Compatibiity Mode is only active when you're working in a document created in an earlier form of Word, typically Word 97-2003. Once you save that document in the current version, Word 2010 (this was also true of Word 2007), [Compatibility Mode] no longer appears following your document name. Also, the only .dotm template I have is the Normal.dotm template. And when I try to save an Autotext entry in that template, I have the same problem as when I try to save it in my GL.dotx template. THe only way I can have an Autotext entry available in a new Word session is if I save it in "Building Blocks," and that is the "Building Blox .dotx" template.
PS: I created a new template and saved it as a .dotm template. Then I created an AutoText entry and saved it in that template. Closed Word, reopened it, started a new document in that template, and found that the Autotext entry was unavailable: "The specified text is not a valid Building Blocks name."
No, the time on the template when I view it in Windows Explorer is the time when it was originally created. Also when I was working in Word 2007, every time I saved a new Autotext entry in a template, the next time I saved the document I would be asked if I wanted to save changes to the template. I have not been prompted with that question when I save a document after having saved an Autotext entry in the template I'm working in.
I'm not sure what you mean by "clicking as well as just saving the Autotext." Maybe that's the key.
Sorry, I wrote that last response from my phone and that didn't work well.
Click Save to save the template, not just saving the autotext.
Another thought I had is what if the macros aren't enabled? When I just created a new .dotm template and then closed Word and re-opened it I was prompted to enable the macros in the document, have you ever gotten that prompt?
Please try going to the Trust Center:
In Word > File > Word Options > Trust Center > Trust Center Settings
Then Message Bar
Does it say Show the Message Bar in all applications when content has been blocked?
Also, changes to the templates might not be saved if they are protected by an Antivirus program. Try to turn off it then create the Autotext and save.
You could try enabling the macros on that other screen and seeing if that makes a difference.
The issue would be if you opened an email with a document attached that had a virus in it.
I'll first try turning off Norton IS and then saving an Autotext. I need to leave home shortly, so if it's okay, I'll try these options and let you know tomorrow.
That's fine if I think of anything else I'll add it for you to try. Sorry again this is so aggravating.
Since your document template date and time is not being changed we can surmise that something is stopping it from being saved; an add-in (like Adobe, but maybe a different one), an antivirus program protecting the template, or the file being read-only.
Hello again Valerie,
It took a while, but I found out how to disable Norton automatic virus protection, and in the process I also saw that Microsoft Office Automatic Scan was turned off. With Norton disabled, I tried again to save an Autotext entry in my .dotm template, closed Word and then opened it again, started a new document in that template--alas, same old results, no Autotext entry! I've looked at add-ins in Word and can't see any extraneous ones. I did see through Word help that someone else had had a similar problem with an HP laptop. Had not gotten a satisfactory answer in that forum.
To narrow down our focus could you try making another change to your template, perhaps a margin adjustment, and then see if it is available when you close and re-open.
The more complicated these programs get the more chance there is for a setting or another program to mess things up.
You must have replied before I reported success in disabling add-ins. Now my only problem is that I seem to be able only to disable ALL add-ins (under Options, Trust Center). Under Options, Add-ins, I am offered only the option of managing so-called "COM Add-ins". I don't yet know whether disabling any of the other add-ins will prove to "impair functionality."
I didn't see that post, but that's great!
For the add-ins please try re-enabling All add-ins through Options > Trust Center
File > Options > Add-Ins
Next to Manage (where you see Com Add-ins) you should now be able to select Word Add-Ins
Okay, it does seem that the only add-ins are "Com add-ins" I just don't understand what "Com" means. But I'm okay with that. Thanks for staying with the problem. I saw from some on-line forums that other folks had encountered the same, or a similar, problem and on the free forums, at least, had not received a satisfactory solution.
Glad to help!
A COM add-in is like a mini-program that runs inside the Office application. The COM stands for component or communication.