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Viet -MS Office Tech
Viet -MS Office Tech, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 38170
Experience:  Ten years of computer hardware and software support; Windows 10 8 7 Vista XP & Mac; Microsoft Office, etc.
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we purchase office 2010 form a retailer and should be already

Customer Question

we purchase office 2010 form a retailer and should be already downloaded. I am now getting a message that say that the trial is over. I have put in our product code and it goes through configuration progress then dissapears. I can't reply to any emails in outlook anymore. Please help!
Submitted: 5 years ago.
Category: Microsoft Office
Expert:  Viet -MS Office Tech replied 5 years ago.
Hi, and thanks for using

Is Word, Excel, etc. working?

Did you uninstall all microsoft office program(s) previously before installing the office 2010 program you've purchased?

What type of office 2010 did you purchase, i.e. HOme & Student, Home & Business, Professional, or Ultimate, etc?

Thank you.
Customer: replied 5 years ago.

word , excel seem to be fine


we did not install but HH Gregg did.


We have home/student version.



Expert:  Viet -MS Office Tech replied 5 years ago.
Sorry, Home & Student version does not have Outlook included; you were still using the trial version of Outlook. Only the HOme & Business, Professional and Ultimate versions contain Outlook:

Since the trial period is over, you have to purchase Outlook at

Please let me know if you have any further question. Thank you.