Microsoft Office Questions? Ask a IT Expert for Support ASAP
Hello, and welcome to JustAnswer!
Actually Office Home and Student 2010 do not include license for publisher, thats why you got the notification that it was unlicensed.
For the other part, have you tried repairing Office?
ok....no i havent
Do you know how to?
What is the operating system on your computer.
Click start and in search box, type Add or Remove Programs
and press Enter.
It will open Add or Remove Programs dialog.
In that dialog, locate Microsoft Office 2010 and click Uninstall/Change button.
This will open Office uninstall/change dialog box.
ok what do i click
Select the Repair option in that dialog and follow prompts to complete repair.
there is only uninstall and change...no repair option
Click Change option.
now it says repair remove or enter product key
Now click Repair.
ok i'm running it...let's see what happens
Ok. I will standby.
ok i restarted computer after the repair....and still says uninstalled
i mean unlicensed
Do you have the office installation key with you?
Getting exactly the same error as before? C
"Cannot verify the license for this product....
yes same error
Do you have more than one versions of Office installed on your computer by any chance?
e.g. did you use trial version of office before installing the licensed one?
no...this is a brand new computer
I am afraid you need to re-install Office by first uninstalling it using the following tool.
Open the following link and click Fix it Tool for 2010
This will remove your Office from your computer completely.
Once removed, restart computer and check.
I hope this helps.
can i use the same product key
r u sure they wont try and charge me
Yes, they won't charge you :)
so i'm on that webpage and scrolling down to the "fix it section " right?
ok...i started running the uninstall program....now the prompts are gone...does that mean it's done or that the computer is thinking?
Did you get any notification that uninstall was completed?
no the last thing it said was starting the repair
and a prompt said...do you want to allow this program to change files...and i clicked yes...that's it
do you think it's running the program...or what...i think it just stopped
Run Word and see if you get that prompt again.
ran word...same thing
Right click on task manager and click Start Task manager.
Click processes tab.
where is task manager
Sorry for the typo :)
nvermind ...i'm there
You mean in Task Manager?
ok ...clicked processes
ok clicked processes
Do you see msiexec.exe process?
Ok. Then restart your computer.
:) bye for now.
If you still get the same prompt, uninstall office from control panel the same way as you ran repair but this time choosing the uninstall option.
Once removed, restart and re-install office. I hope this helps.
hello...looks like office is gone...now what?
r u still available?
Hi again. :)
Did you re-install Office after uninstall?
If not, please re-install and check how it goes. Let me know.