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I have a 2010 mercury milon, starting today, I was not able…

I have a 2010...

I have a 2010 mercury milon, starting today, I was not able to get out of the car from drivers door, but yet I can open the door from the out side, and the door will no lock, cant open door from inside, but can from the outside. all other doors work fine, lock, they open from inside and out.. ever hear of such a thing, thanks, ***** *****

Mechanic's Assistant: Have you checked the battery, particularly the terminal connections? Are they corroded?

They are not corroded, the remote will lock and unlock all other doors..

Mechanic's Assistant: Are you fixing your Milan yourself? What have you tried so far?

I have no idea where to start, just looking for some sort of answer.

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Answered in 10 minutes by:
11/19/2017
Scott W.
Scott W., Mercury Technician
Category: Mercury
Satisfied Customers: 3,604
Experience: 26 yrs. experience with Ford, Lincoln and Mercury.
Verified

H​ello my name is ***** ***** concern is most likely caused by a bad interior door release assembly, it could be the latch is being partly held open making the latch not able to lock. To replace the door release the door trim panel needs to come off and then just one bolt hold it on. You may be able to look at the interior release handle from the inside and see if it is falling apart or broken. here is handle removal.

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The system will ask you for a phone call which is not needed now.

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I​f you are happy with my service, please take the time to rate my help today, once rated you can still ask follow up questions if needed, thanks Scott

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Here is door trim panel if you are fixing this yourself.

Scott W.
Scott W., Mercury Technician
Category: Mercury
Satisfied Customers: 3,604
Experience: 26 yrs. experience with Ford, Lincoln and Mercury.
Verified
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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