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On a 2007 Milan the front passenger door handle wiil not…

Customer Question
On a 2007 Milan...

On a 2007 Milan the front passenger door handle wiil not open the door from the inside and when the other 3 doors are locked that door is unlocked from the outside.

Mechanic's Assistant: How many miles are on the car? Has this ever happened before?

107,000 miles and it has not happened before.

Mechanic's Assistant: Are you fixing your Milan yourself? What have you tried so far?

I may and have just found the problem.

Submitted: 8 months ago.Category: Mercury
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Answered in 32 minutes by:
11/11/2017
Mercury Mechanic: Mechanic01, ASE Certified Technician replied 8 months ago
Mechanic01
Mechanic01, ASE Certified Technician
Category: Mercury
Satisfied Customers: 3,301
Experience: Owner at Baltic investments
Verified

Hello my name is ***** ***** welcome to just answers! I will be assisting you with all of your vehicle questions today. Give me one moment while I review your question and come back with a answer. Please be aware I do not know your skill level or abilities so I will be asking a lot of questions and in a lot of cases we will respond to each other quite a lot before we find a solution. As far as phone calls are concerned that is the system prompting you, not me, and they do cost more money, I prefer text but in some cases a phone call is required. If I don’t answer right away or quickly in conversation I am helping another customer or have stepped out for a moment and will respond as soon as I can. Ok lets get started!

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Mercury Mechanic: Mechanic01, ASE Certified Technician replied 8 months ago

ok so more than likely you have a latch issue going on and will need to pull the door panel to inspect the cables and locking rods to see if there is anything broken

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