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Ask A. Penland Your Own Question
A. Penland
A. Penland, Ford Senior Master Technician, ASE
Category: Mercury
Satisfied Customers: 6621
Experience:  ASE Master Certified. ASE Gasoline Engine Performance Certified,Ford Senior Master Technician
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The windows will not go up or down on my 2004 mercury

Customer Question

the windows will not go up or down on my 2004 mercury mountaineer
JA: Tell me a bit more about what's going on so he can help you best.
Customer: the window just quick working all the windows just quit
JA: Are you hoping to fix this yourself?
Customer: yes
JA: Great! What have you tried so far?
Customer: i checked the 30 amp relay checked the fuse checked for a break in the wire at door. Checked not getting power at the switches at driver door
JA: Is there anything else important you think the Mercury Mechanic should know about your Mercury?
Customer: no
JA: I'm sending you to a secure page on JustAnswer so you can place the $5 fully refundable deposit now. While you're filling out that form, I'll tell the Mercury Mechanic about your situation and connect you two.
Submitted: 1 year ago.
Category: Mercury
Expert:  A. Penland replied 1 year ago.

Do you have a digital multimeter to do a few electrical tests?

Customer: replied 1 year ago.
no
Customer: replied 1 year ago.
just have a light tester
Expert:  A. Penland replied 1 year ago.

Ok. First we need to check a few fuses. There are two in the engine bay fuse box. #6 and #62. Make sure they are good and have power with the key on. They feed the accessory delay relay which sends power to the drivers power window switch. Let me know if they are good please.