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A. Penland
A. Penland, Ford Senior Master Technician, ASE
Category: Mercury
Satisfied Customers: 6597
Experience:  ASE Master Certified. ASE Gasoline Engine Performance Certified,Ford Senior Master Technician
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Customer Question

Hello, the Sync on my 2011 Mercury Milan doesn't work. Whenever I hit the button it does nothing. I can use the aux, usb or nothing. PLEASE HELP!

Submitted: 2 years ago.
Category: Mercury
Expert:  A. Penland replied 2 years ago.

Hello and thanks for using JustAnswer.I will try my best to help you with your question.

You will need to have the audio system tested for trouble codes. There are several modules with the audio system that could cause this problem.

There is the

-Accessory Protocol Interface Module (APIM)

-Audio Control Module (ACM)

-Front Controls Interface Module (FCIM)

-Audio Digital Signal Processing Module (DSP)

Have these modules tested and also the communication network in the vehicle tested to see if these modules are communicating with each other.