Mercedes

Have Mercedes questions? Ask a mechanic for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I have a 2013 Mercedes SL550 and I am having a few problems…

Customer Question
Hello Michael, I have...

Hello Michael, I have a 2013 Mercedes SL550 and I am having a few problems with my seats. Can you help me with that?

Mechanic's Assistant: Are you fixing your SL550 yourself? What have you tried so far?

Yes. Checked connections, checked the fuses that I could find.

Mechanic's Assistant: Most vehicles have two fuse panels. Have you located both?

This one has three and yes.

Mechanic's Assistant: Anything else you want the mechanic to know before I connect you?

I have a mercedes code reader but not star.

Submitted: 2 months ago.Category: Mercedes
Show More
Show Less
Ask Your Own Mercedes Question
Customer reply replied 2 months ago
The car was in a flood and got water underneath the seats. Both the driver and the passenger seat had problems. The under seat connections had corrosion on them and so they were cleaned and replaced. After doing this, some of the seats functions came back like manually moving the seats various motions through the door control panels. This was not previously possible before the connection repairs.
Answered in 16 hours by:
5/29/2018
Mercedes Mechanic: Lou P. master tech, Mercedes Technician replied 2 months ago
Lou P. master tech
Lou P. master tech, Mercedes Technician
Category: Mercedes
Satisfied Customers: 6,259
Experience: 20 years Master Certified excellent fix rate and have access to factory wiring, and instructions.
Verified

Hello my name is Lou.
I am going over your request now and will reply back soon with some info OR a few questions, Lou

Ask Your Own Mercedes Question
Mercedes Mechanic: Lou P. master tech, Mercedes Technician replied 2 months ago

what is the current issues you are having?

since you have regained some functions what kind of help are you still needing?

keep in mind there are a lot more modules under the carpet as well as communication lines, this can get pretty in depth real quick.

Lou

Ask Your Own Mercedes Question
Customer reply replied 2 months ago
Lou, yes I understand. Seat Heating, cooling and motion controls have been restored as far as I can tell. My active seats are still no working, so no lumbar, side bolsters, and no massage functions will work, And I still need to figure out a way to re-normalize (calibrate) the seats. I use a odb2 code reader smartphone app called Carly made specifically for Mercedes so I can read codes but I can't really perform any tests and normalizations with it like you can with star. I will try to upload my current code faults so you can take a look at it and maybe tell me where to look further at this point. Also any way to re-normalize the seats without using star that you know of?
Customer reply replied 2 months ago
Carly fault code list.
Mercedes Mechanic: Lou P. master tech, Mercedes Technician replied 2 months ago

thanks John looking over the info now

Ask Your Own Mercedes Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mercedes mechanicLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask MB Paul Your Own Question
MB Paul
MB Paul
MB Paul, Mercedes Technician
Category: Mercedes
Satisfied Customers: 3,567
3,567 Satisfied Customers
Experience: Qualified Mercedes Benz Diagnostic Technician - 20+ years experience - Workshop Foreman for Mercedes

MB Paul is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I would (and have) recommend your site to others I was quite satisfied with the quality of the information received, the professional with whom I interacted, and the quick response time. Thanks, and be sure that I'll be back whenever I need a question answered in a hurry.

Stephanie PElm City, NC

used your service this weekend with "Trecers" help. thank you ,thank you, thank you. replaced an A/C fan motor. Local Auto Zone had part. $15.00 "tracer" fee and $40.00 for parts, I saved several hundreds of dollers at a shop. i will recommend you and use you in the future.

David L.Richmond, TX

9 dollars, 2 hours of my time, and I drove away. Your diagnosis was right on the mark. Thank you so much.

PhilMarysville, CA

Lurch. Thank you very much. I had real doubts about this website but your promptness of response, quick followup and to the point answer with picture was incredible.

CharlesWalnut Creek, CA

As a single woman, I really appreciate an excellent and affordable opinion.
Thank you Geordie, I will not hesitate to contact justanswer in the future!

SueCharleston, WV

Another great insight to what may be the problem. I will have my mechanic take a look at it tomorrow. Thanks again, Frank...you do indeed know your stuff.

JimCastleberry, FL

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

< Previous | Next >

Meet the Experts:

MB Paul

MB Paul

Mercedes Technician

3,567 satisfied customers

Qualified Mercedes Benz Diagnostic Technician - 20+ years experience - Workshop Foreman for Mercedes

Marty

Marty

Mercedes Technician

29,460 satisfied customers

Bosch Certified Master Tech. Over 35 years experience.

Lou P. master tech

Lou P. master tech

Mercedes Technician

6,259 satisfied customers

20 years Master Certified excellent fix rate and have access to factory wiring, and instructions.

Michael Warfield

Michael Warfield

Factory Mercedes-Benz Technician

3,132 satisfied customers

Mercedes-Benz Master Certified technician

Matt

Matt

Engineer

643 satisfied customers

Mechanical Engineer with 23 years experience in the auto industry, 8 yrs in formula 1 engine testing

promerc

promerc

mercedes diagnostic technician

553 satisfied customers

Qualified mercedes diagnostic technician & service team manager , ATA registered Master tech

Hipo64

Hipo64

Mercedes Technician

444 satisfied customers

Work and diagnose electronics on daily basis.

< Previous | Next >

Related Mercedes Questions
I have a swishing sound of water under the floor of my
I have a swishing sound of water under the floor of my mercedes and It's got a wire that has caused corrosion with a wire that's under the passage seat..the radio stopped working and I have flashing l… read more
Marty
Marty
Mercedes Technician
Associate Degree
29,460 satisfied customers
When I replace the central locking fuse it sounds like it
when I replace the central locking fuse it sounds like it activates the trunk release and immediately blows the 20 amp yellow fuse … read more
Lou P. master tech
Lou P. master tech
Mercedes Technician
6,259 satisfied customers
Lost all lights in right front of car, head lights (low and
lost all lights in right front of car, head lights (low and high beam) driving light and marker light. also lost heated seats. The fuses are all good … read more
Lou P. master tech
Lou P. master tech
Mercedes Technician
6,259 satisfied customers
Where is the cigarette lighter fuse in the 2013 Mercedes
where is the cigarette lighter fuse in the 2013 Mercedes SL550 ? … read more
Marty
Marty
Mercedes Technician
Associate Degree
29,460 satisfied customers
My front windows are stuck in the up position, E 320 SW
My front windows are stuck in the up position JA: Tell me a bit more about what's going on so he can help you best. Customer: E 320 SW 1999 JA: Are you hoping to fix this yourself? Customer: rear wind… read more
Lou P. master tech
Lou P. master tech
Mercedes Technician
6,259 satisfied customers
Mercedes-Benz GLK350: 2013 Mercedes GLK 350. Purchased 1 1/2
2013 Mercedes GLK 350. Purchased 1 1/2 weeks ago. On our drive home from dealership with adults in front seats, "Front right malfunction service required" light in the dash came on and off constantly.… read more
Michael Warfield
Michael Warfield
Factory Mercedes-Benz Technician
Vocational, Technical or Trade Scho
3,132 satisfied customers
Mercedes-Benz C300 4Matic Sport: Hello Michael, Recently I
Hello Michael, Recently I purchased a 2012 Mercedes C300 from a flood auction. It was a victim of the Hurricane Sandy in New Jersey. When we received the car you could tell the water got right up to t… read more
3pac2222
3pac2222
nissan master auto tech
Associate Degree
2 satisfied customers
G270: miscellaneous parts I bought a used G270 and I am
miscellaneous parts I bought a used G270 and I am noticing a few minor problems. The door panels have been removed many times and the pointy plastic things that go from the panel into the metal part o… read more
Michael Warfield
Michael Warfield
Factory Mercedes-Benz Technician
Vocational, Technical or Trade Scho
3,132 satisfied customers
2008 c 300 sport: installed new air bag on Mercedes c300 .
installed new air bag on Mercedes c300 . controls on the airbag not communicating with console. Volume , received call act not functioning. I have double check the applicable wire harness are hooked u… read more
Michael Warfield
Michael Warfield
Factory Mercedes-Benz Technician
Vocational, Technical or Trade Scho
3,132 satisfied customers
R350: I have been having problems with the lift gate latch
I have been having problems with the lift gate latch on my 2009 R350. Sometimes it just won't open. You can here it going through the motions, but it won't open or if you are unloading the back and ke… read more
Michael Warfield
Michael Warfield
Factory Mercedes-Benz Technician
Vocational, Technical or Trade Scho
3,132 satisfied customers
c230 sport: Hi my name is chuck, i bought at auction a 2007
Hi my name is chuck, i bought at auction a 2007 c230 mercedes sport so i dont have any history on the car . I have one problem it has no power to the driver side doors. I checked the fuses and all loo… read more
Michael Warfield
Michael Warfield
Factory Mercedes-Benz Technician
Vocational, Technical or Trade Scho
3,132 satisfied customers
Mercedes-Benz e240: my alarm keeps going off at random times
my alarm keeps going off at random times (e240 1998) . how can I remove the siren fuse please?… read more
Michael Warfield
Michael Warfield
Factory Mercedes-Benz Technician
Vocational, Technical or Trade Scho
3,132 satisfied customers
2009 Mercedes: glremote key locks and unlocks doors..activated
2009 Mercedes GL Remote key locks and unlocks doors. Door handle activated button remote not working… read more
Michael Warfield
Michael Warfield
Factory Mercedes-Benz Technician
Vocational, Technical or Trade Scho
3,132 satisfied customers
cl500: clicking in the seat/window control..passenger side..my 02
i hear a clicking in the seat/window control but no power output on the passenger side of my 02 cl500 and the window doesnt move... how can i know if the controller is bad or the motor?… read more
Michael Warfield
Michael Warfield
Factory Mercedes-Benz Technician
Vocational, Technical or Trade Scho
3,132 satisfied customers
350sd: locking..the driver and passenger doors... even the trunk
I have a 350sd and I cannot stop the anti theft alarm from activating... as soon as I open the door... tried opening and locking on both the driver and passenger doors... even the trunk... but still t… read more
Michael Warfield
Michael Warfield
Factory Mercedes-Benz Technician
Vocational, Technical or Trade Scho
3,132 satisfied customers
Mercedes SLK320: road and wouldnt turn..All the dashboard lights come
i have an Mercedes SLK320. a few weeks ago, it quit on the road and wouldn't turn over. All the dashboard lights come on like normal when you crank, but no crank. a few minutes later, it cranked like … read more
Michael Warfield
Michael Warfield
Factory Mercedes-Benz Technician
Vocational, Technical or Trade Scho
3,132 satisfied customers
How do i get ride of the pre-safe unavailable issue with
How do i get rid of the "pre-safe unavailable" issue with my 2006 s430? The servicce center has already updated the software and reset the codes with the help of Mercedes, but i still get the message … read more
nelson garcia
nelson garcia
auto mechanic
Vocational, Technical or Trade Scho
270 satisfied customers
98 Mercedes Benz SLK230: head unit..stereo sounded thin
I have a 98 Mercedes Benz SLK230. Last summer I had the head unit and speakers replaced. Yesterday after work I started up the car and noticed that the stereo sounded thin. I adjusted the balance on t… read more
Nelson Garcia
Nelson Garcia
Vocational, Technical or Trade Scho
1,092 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x