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Sprinter 3500 will only go about 5 mph. Has only 3000 miles.

Customer Question
Sprinter 3500 will only...

Sprinter 3500 will only go about 5 mph. Has only 3000 miles

Mechanic's Assistant: What year is your Sprinter?

2016

Mechanic's Assistant: Are you fixing your Sprinter yourself? What have you tried so far?

Not really. Waiting for towing to call back. I’m 200 miles from a dealer

Mechanic's Assistant: Anything else you want the mechanic to know before I connect you?

No it’s just slow

Submitted: 2 months ago.Category: Mercedes
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Customer reply replied 2 months ago
Are you there?
Answered in 4 hours by:
4/1/2018
Mercedes Mechanic: Jake, Auto Mechanic replied 2 months ago
Jake
Jake, Auto Mechanic
Category: Mercedes
Satisfied Customers: 4,514
Experience: Auto & collision tech
Verified
Hey there, I apologize for the delay.Generally when you cannot accelerate like your mentioning, it’s because the TCM has entered safe mode. This means it’s seeing’s serious fault and going into to faulsafe to prevent the owner from co tinuing to drive and damaging the transmission. The transmission will still move to allow you to safely exit the roadway, but if will move very slow as it’s in high gear.
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Mercedes Mechanic: Jake, Auto Mechanic replied 2 months ago
Probably the most common issues aside from that on these vans is the DEF system faults, that will force it into fault safe like your experiencing.
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