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EricFromCT, ASE Certified Technician
Category: Mercedes
Satisfied Customers: 4913
Experience:  ASE Master certified L1, L2, Diesel Certified 16 years experience
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My wife was rear ended and now both of her headrests are

Customer Question

my wife was rear ended and now both of her headrests are deploy3ed. How do you reset/
JA: What is the model/year of your Mercedes?
Customer: 2012 C250
JA: Are you fixing your C250 yourself? What have you tried so far?
Customer: nothing..I'm at work and will try when I get home
JA: Anything else you want the mechanic to know before I connect you?
Customer: no
Submitted: 7 months ago.
Category: Mercedes
Customer: replied 7 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer: replied 7 months ago.
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  EricFromCT replied 7 months ago.

Hi. Welcome to chat! My name is ***** ***** I am currently a factory dealer auto mechanic. I will attempt to assist you with your concern today.

Expert:  EricFromCT replied 7 months ago.

Do you have the Luxury headrest or the standard headrests?

Customer: replied 7 months ago.
Expert:  EricFromCT replied 7 months ago.

You can reset the headrest by pulling the headrest forward from its current position. Then it needs to be pushed down and to the back to lock back in. It requires A LOT of force to do.

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