Mercedes

Have Mercedes questions? Ask a mechanic for answers ASAP

Ask an Expert,
Get an Answer ASAP!

The console Radio keeps on Freezing, when i take out the…

Customer Question
Second opinion] The console...

Second opinion] The console Radio keeps on Freezing, when i take out the Fuse 414 from the Trunk Fuse box it works perfectly but no Audio, when i put the fuse back in it freezes up again, C300 4matic 2015

Mechanic's Assistant: Have you checked the manual yet? Most vehicles have two fuse panels.

Yes

Mechanic's Assistant: Are you fixing your C300 4matic yourself? What have you tried so far?

I already said what i did

Mechanic's Assistant: Sorry about that. I must have missed it. Could you tell me again?

The console Radio keeps on Freezing, when i take out the Fuse 414 from the Trunk Fuse box it works perfectly but no Audio, when i put the fuse back in it freezes up again, C300 4matic 2015

Submitted: 4 months ago.Category: Mercedes
Show More
Show Less
Ask Your Own Mercedes Question
Answered in 41 minutes by:
3/17/2018
Mercedes Mechanic: Lou P. master tech, Mercedes Technician replied 4 months ago
Lou P. master tech
Lou P. master tech, Mercedes Technician
Category: Mercedes
Satisfied Customers: 6,094
Experience: 20 years Master Certified excellent fix rate and have access to factory wiring, and instructions.
Verified
Hello my name is***** am going over your request now and will reply back soon with some info OR a few questions that would help me better determine how to help you. Keep in mind I have no idea of your technical ability or what you do and do not already know. So the more info you can tell me the better. I have been on the site for almost ten years and have oustanding 5 star ratings so trust that I will do everything I can to get you taken care of, Lou
Ask Your Own Mercedes Question
Mercedes Mechanic: Lou P. master tech, Mercedes Technician replied 4 months ago
Thank you for requesting me as well
Ask Your Own Mercedes Question
Mercedes Mechanic: Lou P. master tech, Mercedes Technician replied 4 months ago
May i have your vin? I would like to check bulletins i think a software update would fix this issue .
Ask Your Own Mercedes Question
Customer reply replied 4 months ago
55swf4kb5fu038928
Customer reply replied 4 months ago
Hello any update?
Mercedes Mechanic: Lou P. master tech, Mercedes Technician replied 4 months ago

yes my apologies

Ask Your Own Mercedes Question
Mercedes Mechanic: Lou P. master tech, Mercedes Technician replied 4 months ago

the problem is the satellite radio unit.

most likely the issue can be updated software, i couldnt access the bulletins over the weekend i think they were doing maintenance or something. but per your options and the diagram the fuse goes to the sat radio module.

we have seen issues with software and also the module.

so have the software updated and see if that fixes it if not it will need to be replaced.

the warranty is 4 year and 50 k miles so you should still be under warranty.

hope this helps.

Lou

Ask Your Own Mercedes Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mercedes mechanicLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Lou P. master tech Your Own Question
Lou P. master tech
Lou P. master tech
Lou P. master tech, Mercedes Technician
Category: Mercedes
Satisfied Customers: 6,094
6,094 Satisfied Customers
Experience: 20 years Master Certified excellent fix rate and have access to factory wiring, and instructions.

Lou P. master tech is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I would (and have) recommend your site to others I was quite satisfied with the quality of the information received, the professional with whom I interacted, and the quick response time. Thanks, and be sure that I'll be back whenever I need a question answered in a hurry.

Stephanie PElm City, NC

used your service this weekend with "Trecers" help. thank you ,thank you, thank you. replaced an A/C fan motor. Local Auto Zone had part. $15.00 "tracer" fee and $40.00 for parts, I saved several hundreds of dollers at a shop. i will recommend you and use you in the future.

David L.Richmond, TX

9 dollars, 2 hours of my time, and I drove away. Your diagnosis was right on the mark. Thank you so much.

PhilMarysville, CA

Lurch. Thank you very much. I had real doubts about this website but your promptness of response, quick followup and to the point answer with picture was incredible.

CharlesWalnut Creek, CA

As a single woman, I really appreciate an excellent and affordable opinion.
Thank you Geordie, I will not hesitate to contact justanswer in the future!

SueCharleston, WV

Another great insight to what may be the problem. I will have my mechanic take a look at it tomorrow. Thanks again, Frank...you do indeed know your stuff.

JimCastleberry, FL

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

< Previous | Next >

Meet the Experts:

MB Paul

MB Paul

Mercedes Technician

3,567 satisfied customers

Qualified Mercedes Benz Diagnostic Technician - 20+ years experience - Workshop Foreman for Mercedes

Marty

Marty

Mercedes Technician

29,460 satisfied customers

Bosch Certified Master Tech. Over 35 years experience.

Lou P. master tech

Lou P. master tech

Mercedes Technician

6,094 satisfied customers

20 years Master Certified excellent fix rate and have access to factory wiring, and instructions.

Michael Warfield

Michael Warfield

Factory Mercedes-Benz Technician

3,132 satisfied customers

Mercedes-Benz Master Certified technician

Matt

Matt

Engineer

643 satisfied customers

Mechanical Engineer with 23 years experience in the auto industry, 8 yrs in formula 1 engine testing

promerc

promerc

mercedes diagnostic technician

553 satisfied customers

Qualified mercedes diagnostic technician & service team manager , ATA registered Master tech

Hipo64

Hipo64

Mercedes Technician

444 satisfied customers

Work and diagnose electronics on daily basis.

< Previous | Next >

Related Mercedes Questions
We just replaced the switches under the console because the
We just replaced the switches under the console because the previous ones had a drink spilled on them and corroded the contacts. The controls are back, but when I switch it to radio or media, “please … read more
Peter Zavarelli
Peter Zavarelli
Automotive Diagnostic Specialist
General auto certifications
415 satisfied customers
My SAT Radio comes up with Device unavalible. I use the
No. I use the reset function on the car menu and lost Data … read more
Don - Mo Lurch
Don - Mo Lurch
Owner
Vocational, Technical or Trade Scho
10,555 satisfied customers
A few weeks ago I started getting a message "device
a few weeks ago I started getting a message "device unavailable" for radio, sat, nav and tele. Radio plays last hd fm station only. Cannot change stations. Dealer said sirius released an update that c… read more
Lou P. master tech
Lou P. master tech
Mercedes Technician
Bachelor's Degree
6,094 satisfied customers
2015 c300 4matic displays "device unavailable" on the
2015 c300 4matic displays "device unavailable" on the screen. Has radio sound and touchpad works … read more
Lou P. master tech
Lou P. master tech
Mercedes Technician
Bachelor's Degree
6,094 satisfied customers
How are you. My Mercedes radio say device unavailable. I
Hi JA: Hello. How can I help? Customer: How are you JA: I'm good, thanks. How can I help? Customer: Yes my Mercedes radio say device unavailable JA: Is this an aftermarket stereo, or did it come with … read more
Lou P. master tech
Lou P. master tech
Mercedes Technician
Bachelor's Degree
6,094 satisfied customers
I recently bought a 2015 C300 and the Multimedia system
I recently bought a 2015 C300 and the Multimedia system (Navigation, Radio, etc). is not working. The dealership (not an MB dealership) said they spoke to a Benz dealership and apparently there is a p… read more
Lou P. master tech
Lou P. master tech
Mercedes Technician
Bachelor's Degree
6,094 satisfied customers
I purchased a 2015 c300 4matic 3 months ago, my sirus xm
I purchased a 2015 c300 4matic 3 months ago, my sirus xm trail expired today and now my radio and nav system is not working, is that because of the sirus xm. … read more
Lou P. master tech
Lou P. master tech
Mercedes Technician
Bachelor's Degree
6,094 satisfied customers
I am considering purchasing either a 2014 MBZ C250 sedan or
I am considering purchasing either a 2014 MBZ C250 sedan or a 2015 C300 4MATIC sedan. Both are CPO vehicles. Is one of these vehicles more reliable than the other? Which would you recommend for long t… read more
Wolfgang
Wolfgang
10 satisfied customers
Fault in CAN Communication with control unit N 93 /1( audio
Fault in CAN Communication with control unit N 93 /1( audio gateway module) that code is popping up and my radio doesn't work it goes on them goes to sleep ..Please help… read more
Lou P. master tech
Lou P. master tech
Mercedes Technician
Bachelor's Degree
6,094 satisfied customers
C300 2015 listened to the radio went shopping came out and
C300 2015 listened to the radio went shopping came out and no sound... all display functions work ... just no sound ... thought I might have muted it however couldn't find a mute button ...? … read more
Lou P. master tech
Lou P. master tech
Mercedes Technician
Bachelor's Degree
6,094 satisfied customers
Suddenly, both cigarette lighters and the USB port in the
Suddenly, both cigarette lighters and the USB port in the console stopped working to charge my iphone. The dealer service place says they have to order a part and take apart the whole console to fix t… read more
Marty
Marty
Mercedes Technician
Associate Degree
29,460 satisfied customers
Have a 2010 Mercedes c300 4matic and can't find the blower
Have a 2010 Mercedes c300 4matic and can't find the blower motor fuse. Can you help? … read more
Lou P. master tech
Lou P. master tech
Mercedes Technician
Bachelor's Degree
6,094 satisfied customers
I have a c400 2015 Love the car but I was trying to change
I have a c400 2015 Love the car but I was trying to change the radio to the better radio with bigger screen but It seem to lock up and its in another language … read more
Lou P. master tech
Lou P. master tech
Mercedes Technician
Bachelor's Degree
6,094 satisfied customers
Mercedes 550 4matic. Back up camera and hands free stop
Mercedes 550 4matic. Back up camera and hands free stop working at same time. I believe it's a module in the trunk that went bad. I researched on the web a while back. Does that sound right and can I … read more
Lou P. master tech
Lou P. master tech
Mercedes Technician
Bachelor's Degree
6,094 satisfied customers
I want to check four vehicles' engine number. 1.GL450
Hi, I want to check four vehicles' engine number. 1.GL450 Vin No.: 4JGDF6EE5FA609414 2.GLE400 Vin No.: 4JGDA5GB7GA630343 3.GLE400 Vin No.: 4JGDA5GB9GA627797 4.GLE400 Vin No.: 4JGDA5GB9GA632370… read more
Lou P. master tech
Lou P. master tech
Mercedes Technician
Bachelor's Degree
6,094 satisfied customers
Mercedes-Benz C300 4Matic Sport: I cant turn off the air conditioner
I can't turn off the air conditioner of my c300 4Matic. What fuse would turn it off? When the car is turned off, the climate control blower stays on. I found a fuse box in the engine compartment (driv… read more
Marty
Marty
Mercedes Technician
Associate Degree
29,460 satisfied customers
Mercedes - Benz clk500: Audio System..system to normal operation
I have a Mercedes-Benz CLK 500 / 2005. Over the previous 3-years the Audio System would mute itself; the displays for CD or Radio remained operational. After turning the vehicle off and then back on s… read more
Peter Zavarelli
Peter Zavarelli
Automotive Diagnostic Specialist
General auto certifications
415 satisfied customers
2005 E320: cd changer..console..I checked the fuses
the radio, cd changer and navigation console in my 2005 E320 are not working. I checked the fuses and that does not appear to by the problem.… read more
MB Paul
MB Paul
Mercedes Technician
Vocational, Technical or Trade Scho
3,567 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x