Mercedes

Have Mercedes questions? Ask a mechanic for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I closed the trunk using the electronic lock key. And now…

Customer Question
I closed the trunk...

I closed the trunk using the electronic lock key

Mechanic's Assistant: What exactly is happening to the trunk?

And now it's not opening or closing properly

Mechanic's Assistant: What is the model/year of your Mercedes?

Basically it's stuck

Mechanic's Assistant: What year is your Mercedes?

2009 ML 350 amg

Mechanic's Assistant: Are you fixing your vehicle yourself? What have you tried so far?

Just locking and unlocking from.the inside button

Mechanic's Assistant: Anything else you want the mechanic to know before I connect you?

But it's not working

Submitted: 4 months ago.Category: Mercedes
Show More
Show Less
Ask Your Own Mercedes Question
Customer reply replied 4 months ago
When shall I expect an answer?
Customer reply replied 4 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 4 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 4 months ago

My phone number is ******************

Answered in 2 days by:
3/20/2018
Mercedes Mechanic: Lou P. master tech, Mercedes Technician replied 3 months ago
Lou P. master tech
Lou P. master tech, Mercedes Technician
Category: Mercedes
Satisfied Customers: 6,078
Experience: 20 years Master Certified excellent fix rate and have access to factory wiring, and instructions.
Verified
Hello my name is***** am going over your request now and will reply back soon with some info OR a few questions that would help me better determine how to help you. Keep in mind I have no idea of your technical ability or what you do and do not already know. So the more info you can tell me the better. I have been on the site for almost ten years and have oustanding 5 star ratings so trust that I will do everything I can to get you taken care of, Lou
Ask Your Own Mercedes Question
Mercedes Mechanic: Lou P. master tech, Mercedes Technician replied 3 months ago
Can you describe the issue a little clearer? Are you saying the tailgate will not open and its locked shut? I can definitely help with that but I will need some more info.
Ask Your Own Mercedes Question
Customer reply replied 3 months ago
the tailgate is stuck and cannot be open neither using the open button from inside the car ( under the drivers window) nor the key or outside tailgate handle. Looks like the electronic lock is stuck.
Mercedes Mechanic: Lou P. master tech, Mercedes Technician replied 3 months ago

ok thanks for the reply, sorry for my delay I was commuting.

Ask Your Own Mercedes Question
Mercedes Mechanic: Lou P. master tech, Mercedes Technician replied 3 months ago

lets manually open the tailgate and then see if we can test or check the latch.

to open the tailgate you need to climb on the inside and get to the tailgate, look at the bottom center and there will be a plastic piece that can be removed to access a manual release.

once we get it open we can make sure nothing got stuck in there and see how it functions and if it functions.

Lou

Ask Your Own Mercedes Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mercedes mechanicLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask MB Paul Your Own Question
MB Paul
MB Paul
MB Paul, Mercedes Technician
Category: Mercedes
Satisfied Customers: 3,567
3,567 Satisfied Customers
Experience: Qualified Mercedes Benz Diagnostic Technician - 20+ years experience - Workshop Foreman for Mercedes

MB Paul is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I would (and have) recommend your site to others I was quite satisfied with the quality of the information received, the professional with whom I interacted, and the quick response time. Thanks, and be sure that I'll be back whenever I need a question answered in a hurry.

Stephanie PElm City, NC

used your service this weekend with "Trecers" help. thank you ,thank you, thank you. replaced an A/C fan motor. Local Auto Zone had part. $15.00 "tracer" fee and $40.00 for parts, I saved several hundreds of dollers at a shop. i will recommend you and use you in the future.

David L.Richmond, TX

9 dollars, 2 hours of my time, and I drove away. Your diagnosis was right on the mark. Thank you so much.

PhilMarysville, CA

Lurch. Thank you very much. I had real doubts about this website but your promptness of response, quick followup and to the point answer with picture was incredible.

CharlesWalnut Creek, CA

As a single woman, I really appreciate an excellent and affordable opinion.
Thank you Geordie, I will not hesitate to contact justanswer in the future!

SueCharleston, WV

Another great insight to what may be the problem. I will have my mechanic take a look at it tomorrow. Thanks again, Frank...you do indeed know your stuff.

JimCastleberry, FL

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

< Previous | Next >

Meet the Experts:

MB Paul

MB Paul

Mercedes Technician

3,567 satisfied customers

Qualified Mercedes Benz Diagnostic Technician - 20+ years experience - Workshop Foreman for Mercedes

Marty

Marty

Mercedes Technician

29,460 satisfied customers

Bosch Certified Master Tech. Over 35 years experience.

Lou P. master tech

Lou P. master tech

Mercedes Technician

6,078 satisfied customers

20 years Master Certified excellent fix rate and have access to factory wiring, and instructions.

Michael Warfield

Michael Warfield

Factory Mercedes-Benz Technician

3,132 satisfied customers

Mercedes-Benz Master Certified technician

Matt

Matt

Engineer

643 satisfied customers

Mechanical Engineer with 23 years experience in the auto industry, 8 yrs in formula 1 engine testing

promerc

promerc

mercedes diagnostic technician

553 satisfied customers

Qualified mercedes diagnostic technician & service team manager , ATA registered Master tech

Hipo64

Hipo64

Mercedes Technician

444 satisfied customers

Work and diagnose electronics on daily basis.

< Previous | Next >

Related Mercedes Questions
I have some codes appear when i scan the my C230. 1293,
1293, 1321, 1437, 1381, 1353, 2071, 2051, 0237, 1600 no i didn't rest it or try to reset it … read more
Danny
Danny
Owner, lead mechanic
High School or GED
3,963 satisfied customers
What can cause the trunk on a 2018 cla250 not to close. I
What can cause the trunk on a 2018 cla250 not to close … read more
Danny
Danny
Owner, lead mechanic
High School or GED
3,963 satisfied customers
Trunk stuck close. How do i open it? car key and button
Hi, trunk stuck close. How do i open it? car key and button inside car did not open … read more
Chad Farhat
Chad Farhat
Owner
Associate Degree
5,426 satisfied customers
The top is stuck in the truck and the red light for the
the top is stuck in the truck and the red light for the assist is flashing... HELP!!! … read more
Lou P. master tech
Lou P. master tech
Mercedes Technician
6,078 satisfied customers
Wouldn't reverse or drive. Stuck, 2000 ml 55 amg. After I
2000 ml 55 amg. After I turn car off on it worked. It's been two days I'm scared to drive it … read more
Gunvir Singh
Gunvir Singh
1,949 satisfied customers
My drivers side door will not close or lock on my Mercedes
my drivers side door will not close or lock on my Mercedes 1990 560 sel all other doors close and lock… read more
Marty
Marty
Mercedes Technician
Associate Degree
29,460 satisfied customers
My keys are lock in my trunk is there any way I can open
My keys are lock in my trunk is there any way I can open trunk … read more
Pete
Pete
Independent Auto Technician
Vocational, Technical or Trade Scho
138 satisfied customers
Whining humming noise from motor after warm up and low rpms,
whining humming noise from motor after warm up and low rpms … read more
Marty
Marty
Mercedes Technician
Associate Degree
29,460 satisfied customers
I have a 2004 ML 500 AMG sport limited edition - am
hi Pearl. I have a 2004 ML 500 AMG sport limited edition - am wondering if it is more cost effective to replace the entire floor shifter gear as opposed to the shift controller that was damaged when i… read more
Marty
Marty
Mercedes Technician
Associate Degree
29,460 satisfied customers
Push button removed, trunk locked can't open trunk 1999
push button removed, trunk locked can't open trunk 1999 SL500. how do I get trunk open … read more
Lou P. master tech
Lou P. master tech
Mercedes Technician
6,078 satisfied customers
I have a 1999 mercedez mlk320 convertible. my top won't
I have a 1999 mercedez mlk320 convertible. my top won't open. if I manually open it. will close with the switch but only blinks the light on the switch wen trying to open it. I don't have the scanner … read more
Marty
Marty
Mercedes Technician
Associate Degree
29,460 satisfied customers
I have a 2003 mercedes benz and im thinking about buying a
I have a 2003 mercedes benz and im thinking about buying a 2002 mercedes benz but the computer is out i wont to no if i could put the 2003 computer into the 2002 benz i would like to no if its possibl… read more
Lou P. master tech
Lou P. master tech
Mercedes Technician
6,078 satisfied customers
Looked only key in the trunk of a Mercedes C300. Locksmith
looked only key in the trunk of a Mercedes C300. Locksmith could not get trunk opened locked … read more
cloe0626
cloe0626
800 satisfied customers
Auto trunk release mercedes s430 , vin WDBNG70J01A7710.
vin WDBNG70J01A7710. THE TRUNK CAN BE OPENED WITH KEY BUT NOT BY SWITCH OR KEY FOB. … read more
Lou P. master tech
Lou P. master tech
Mercedes Technician
6,078 satisfied customers
I BOUGHT A SPARE KEY 2003 ML350 AND GOT KEY CUT BU T NO
Customer: I BOUGHT A SPARE KEY FOR MY 2003 ML350 AND GOT KEY CUT BU T NO PROGRAMMING YET … read more
Marty
Marty
Mercedes Technician
Associate Degree
29,460 satisfied customers
Just changed mas air flow sensor on 2001 Mercedes ml 320 car
just changed mas air flow sensor on 2001 Mercedes ml 320 car was running fine but had sensor from recent spark plug change, just didn't change it till yesterday after roughly 50 miles check engine lig… read more
Pete
Pete
Independent Auto Technician
Vocational, Technical or Trade Scho
138 satisfied customers
Have ml 270, driving well but when i park sometimes wont start.
have ml 270, driving well but when i park sometimes wont start. no dash light even when i switch on… read more
Lou P. master tech
Lou P. master tech
Mercedes Technician
6,078 satisfied customers
Ml 500: I have a 2003 mercedes ML 500 and the start error light
I have a 2003 mercedes ML 500 and the start error light is on preventing me from starting the vehicle… read more
Marty
Marty
Mercedes Technician
Associate Degree
29,460 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x