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I have a 2014 sprinter and when under warranty almost

Customer Question
everything the DEF system consists...
I have a 2014 sprinter and when under warranty almost everything the DEF system consists of has been replaced. Now I have the same DEF/10 start issue even though the def is full.
Submitted: 1 month ago.Category: Mercedes
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Customer reply replied 1 month ago
Can I clear this at home and if so how. This is out of warranty now the dealer has told me since it has 107k on it and they have been doing all the work on it since I bought it with 7000 miles on it.
Answered in 21 hours by:
3/15/2018
Mercedes Mechanic: Lou P. master tech, Mercedes Technician replied 1 month ago
Lou P. master tech
Lou P. master tech, Mercedes Technician
Category: Mercedes
Satisfied Customers: 5,731
Experience: 20 years Master Certified excellent fix rate and have access to factory wiring, and instructions.
Verified

Hello, my name is***** and i will do my best to assist you.I am going over your story now and will reply back soon with some info,thanks!

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Mercedes Mechanic: Lou P. master tech, Mercedes Technician replied 1 month ago

we would need the van scanned with a scanner to get the codes from 2 modules

  1. cdi control unit
  2. adblue control unit

this can only be done with a scanner that can read mercedes and sprinter specifically.

then I can tell you what needs to be done to clear the starts. Lou

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Customer reply replied 1 month ago
what type of scanner do I need to get??
Mercedes Mechanic: Lou P. master tech, Mercedes Technician replied 1 month ago
Icarsoft Mercedes is a very good scanner for the price. Amazon or ebay
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Customer reply replied 1 month ago
Ok I will find one to buy and contact you for guidance. possibly walk me thru the process thx
Mercedes Mechanic: Lou P. master tech, Mercedes Technician replied 1 month ago
Ok no problem. I will not send this over as an answer yet, i will be here when you are ready. Have a good night . Lou
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Customer reply replied 1 month ago
Awesome I think I can get one by Friday
Talk to you soon
Mercedes Mechanic: Lou P. master tech, Mercedes Technician replied 1 month ago

sounds good.

have a good rest of your week.

Lou

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MB Paul
MB Paul, Mercedes Technician
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