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That was a 2003. E class 500. I have the metal plate off on…

Customer Question
That was a 2003 ...

That was a 2003

Mechanic's Assistant: What is the model of your '03 Mercedes?

E class 500

Mechanic's Assistant: Are you fixing your vehicle yourself? What have you tried so far?

I have the metal plate off on passenger side I want to open trunk to get battery charged I have no key I am going to get replacement

Mechanic's Assistant: What exactly is happening to the trunk?

It is locked battery dead no key batterry invtrunk

Mechanic's Assistant: Anything else you want the mechanic to know before I connect you?

Where to get replacement key

Submitted: 1 month ago.Category: Mercedes
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Answered in 7 minutes by:
3/11/2018
Mercedes Mechanic: Lou P. master tech, Mercedes Technician replied 1 month ago
Lou P. master tech
Lou P. master tech, Mercedes Technician
Category: Mercedes
Satisfied Customers: 5,731
Experience: 20 years Master Certified excellent fix rate and have access to factory wiring, and instructions.
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Hello, my name is***** and i will do my best to assist you.I am going over your story now and will reply back soon with some info,thanks!

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Mercedes Mechanic: Lou P. master tech, Mercedes Technician replied 1 month ago

do you have access to the interior?

the only place to get a key is from the dealer.

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Mercedes Mechanic: Lou P. master tech, Mercedes Technician replied 1 month ago

assuming the metal plate you are talking about is the foot plate under the carpet?

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Customer reply replied 1 month ago
I have panel off on passenger side to jump o just don't know where to put positive cable
Mercedes Mechanic: Lou P. master tech, Mercedes Technician replied 1 month ago

ok, see the big cable mounted to the top of the black box on the left?

its the big cable with the nut that is on the top of the box.

that is the battery cable from the battery, hook it there.

but make sure if you are using another car that it is NOT running.

if you know what im describing then good, if not let me know and I will send over a picture.

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Customer reply replied 1 month ago
Please send pic because all the other videos say don't connect directly to that battery cable
Customer reply replied 1 month ago
Thank you got it and where is trunk button is it an lock and unlock below the stereo
Customer reply replied 1 month ago
I'm waiting
Mercedes Mechanic: Lou P. master tech, Mercedes Technician replied 1 month ago

sorry im here

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Mercedes Mechanic: Lou P. master tech, Mercedes Technician replied 1 month ago

trunk button is on drivers door lower panel

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Mercedes Mechanic: Lou P. master tech, Mercedes Technician replied 1 month ago

or there is a handle on the trunk lid.

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Mercedes Mechanic: Lou P. master tech, Mercedes Technician replied 1 month ago

i work on more than 1 chat at a time and get phone calls all day long so if it takes me a minute to respond its because i am doing one of those.

i cannot sit here and stare at the screen waiting for a reply as i have no idea when you are working on the car or not.

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Customer reply replied 1 month ago
I am I am a women electrition I am trying to put the little batterry back in the front
Customer reply replied 1 month ago
please I am fustrate I started at it waiting for you and I feikin paid for ut
Mercedes Mechanic: Lou P. master tech, Mercedes Technician replied 1 month ago

i understand, i am here

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Mercedes Mechanic: Lou P. master tech, Mercedes Technician replied 1 month ago

if you are gonna cuss ill just leave.

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Mercedes Mechanic: Lou P. master tech, Mercedes Technician replied 1 month ago

I did not cause your issue, i am the one trying to help you on a sunday night.

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Mercedes Mechanic: Lou P. master tech, Mercedes Technician replied 1 month ago

sorry for my delay but i am here now

what else do you need now that i told you where to connect the power to?

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Customer reply replied 1 month ago
Did I cuss I don't think so does the front battery just slip on the terminals and is the trunk unlock and lock button below the stereo and I am done thank you so much for responding so quickly
Customer reply replied 1 month ago
I will send good feed back. I am very grateful for you're expert advise. Sorry if I was short. going through it
Mercedes Mechanic: Lou P. master tech, Mercedes Technician replied 1 month ago

the lock and unlock for the whole car is below the radio

the front battery just bolts on but does have a bracket that has a 10mm nut.

that battery does not do much with the car its just for aux powr.

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Mercedes Mechanic: Lou P. master tech, Mercedes Technician replied 1 month ago

the trunk button is on the drivers door on the lower part of the door panel

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Customer reply replied 1 month ago
Thank you so I guess the boots are missing
Customer reply replied 1 month ago
You're the bomb dude. Thank you for everything . They were gonna tow it I still need a key .LOL
Customer reply replied 1 month ago
That was bolts
Mercedes Mechanic: Lou P. master tech, Mercedes Technician replied 1 month ago

boots??

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Mercedes Mechanic: Lou P. master tech, Mercedes Technician replied 1 month ago

ahhhhh for the aux battery?

its just 2 10mm metric bolts, might be M8 i think

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Mercedes Mechanic: Lou P. master tech, Mercedes Technician replied 1 month ago

so sorry i dont mean to be to harsh or direct, its hard on my end.

i try to do my best

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Customer reply replied 1 month ago
You're great b Paul ! DINNER. IM SO FUSTRATE D
Customer reply replied 1 month ago
new boots on the brain. Work boots that is
Mercedes Mechanic: Lou P. master tech, Mercedes Technician replied 1 month ago

actually my name is ***** *****

you might have originally seen pauls face on line.

so is there anything else I can help with?and so you know even when you rate the chat is still open for ever.

so you can return here at any time I will ALWAYS reply, even if not right away.

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Customer reply replied 1 month ago
Okay cool. So the dealer for a key? Any way thank you my phone is slow .
Mercedes Mechanic: Lou P. master tech, Mercedes Technician replied 1 month ago

yes, the dealer is the only place you can order a key and only the owner of the car with proof of ownership like the registration.

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Customer reply replied 1 month ago
No I just did not read yr full name sorry Lou! I am a master Electrician . Nothing compares. Thank I will be in touch I do believe this year has a recall on the air suspension system . Just got the thing.
Customer reply replied 1 month ago
Got it on the key. Thank you I am setting you free for now!!
Mercedes Mechanic: Lou P. master tech, Mercedes Technician replied 1 month ago

if you give me the vin i can let you know of any open recalls.

and i am never free, not with 2 small boys and a wife, lol,

i have to answer to her when we are done here.......

so....

:)

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Mercedes Mechanic: Lou P. master tech, Mercedes Technician replied 1 month ago

Please take a second and click the STARS at the top of the screen to rate my service 5 stars if you feel I have been helpful , rating is just as important to me as your issue is to you. Please request me in the future. Keep in mind that when you rate it does not end our conversation, you can still return here to me for follow up information if needed, Thanks for choosing just answer. Also , if you feel I deserve one , BONUSES are GREATLY APPRECIATED! Thanks again ,
Lou P.
Master Mercedes-Benz Tech
Master ASE Certified Tech

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Customer reply replied 1 month ago
That's cool take care and if you do have one more minute could you send me a pic of aux battery please! Again I thank you could not have accomplished this without u
Mercedes Mechanic: Lou P. master tech, Mercedes Technician replied 1 month ago

please hold laptop dying. brb

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Customer reply replied 1 month ago
Okay. Vin number is ***** THAT O MIGHT BE A Q
Mercedes Mechanic: Lou P. master tech, Mercedes Technician replied 1 month ago
On app on phone bare with me , laptop shut off soon as i plugged it in :(
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Mercedes Mechanic: Lou P. master tech, Mercedes Technician replied 1 month ago
No open recalls since 2005
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Mercedes Mechanic: Lou P. master tech, Mercedes Technician replied 1 month ago
https://www.mediafire.com/view/s0uc2hcl5cp53lc
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Mercedes Mechanic: Lou P. master tech, Mercedes Technician replied 1 month ago
Copy and paste that link its for the aux battery location. Left rear of engine bay under dust cover
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Customer reply replied 1 month ago
Ok I can not get the jumper cables to hook on the positive under the dash on passenger side
Customer reply replied 1 month ago
Not enough to grab on to
Customer reply replied 1 month ago
Can I hold it there
Customer reply replied 1 month ago
Hello
Mercedes Mechanic: Lou P. master tech, Mercedes Technician replied 1 month ago
Hold it there
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Mercedes Mechanic: Lou P. master tech, Mercedes Technician replied 1 month ago
Of course you have the put the negative to a good ground . Like the seat frame bolt or something on the floorboard
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Mercedes Mechanic: Lou P. master tech, Mercedes Technician replied 1 month ago
Have to step away for a few min brb
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Customer reply replied 1 month ago
I got the beg it's the positive toi
Customer reply replied 1 month ago
I physically can not clamp on the positive to under the dash on the Mercedes I have taken my dujes and cut away some plastic I can't clamp it in any suggestions
Customer reply replied 1 month ago
I need to get to this batterry that is why I paid for this service please finish helping me please is there any other way to hook under dash positive cable to my jumper cables I can not physically clamp on that terminal
Customer reply replied 1 month ago
Can I understand loosen the boot a little bit
Customer reply replied 1 month ago
This was no time to leave dang dude so close
Mercedes Mechanic: Lou P. master tech, Mercedes Technician replied 1 month ago
Ok back
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Mercedes Mechanic: Lou P. master tech, Mercedes Technician replied 1 month ago
Dont know what else i can say, what key are you missing the metal blade or the whole key fob??
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Mercedes Mechanic: Lou P. master tech, Mercedes Technician replied 1 month ago
If you touch positive to the stud/cable and ground to metal you should have power in the car
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Customer reply replied 1 month ago
I also noticed a text stating you did not cause my issue and you were just trying to help me on a Sunday night. Okay I paid for this service and I did not choose what night you would work so further more I do not think that was warranted. Honestly if you do not want to work on a Sunday then you shiuldnt
Mercedes Mechanic: Lou P. master tech, Mercedes Technician replied 1 month ago
Thought we were past that ....... i AM NOT YOUR ENEMY
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Mercedes Mechanic: Lou P. master tech, Mercedes Technician replied 1 month ago
Tell ya what, let me opt out . Best of luck.
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Customer reply replied 1 month ago
What I said I could not physically clamp the positive cable on to the batterry cable under the dash of the Mercedes
Customer reply replied 1 month ago
Oh cool I'll get a refund and submitted all my text. Thank you for opting out at the last minute. Enjoy yr Sunday evening . And good luck to you too. I have ran an electrical contracting business for 24 years and this we don't do. Best of luck to you and youres
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