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Thanks for taking my question. I was surprised to see this…

Good morning. Thanks for...

Good morning. Thanks for taking my question.

Mechanic's Assistant: What is the model/year of your Mercedes?

I was surprised to see this happen yesterday. My automatic hatch on the GLK(###) ###-#### does not open more than 2 ft now. ???

Mechanic's Assistant: Are you fixing your vehicle yourself? What have you tried so far?

Nothing so far . I would like to asses the situation and go from there and if possible fix myself

Mechanic's Assistant: Anything else you want the mechanic to know before I connect you?

Not at this time thank you.

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Answered in 12 minutes by:
3/7/2018
Eric
Eric, Automotive Repair Shop Manager
Category: Mercedes
Satisfied Customers: 34,889
Experience: 20+ yrs. experience as repair shop manager and technician.
Verified

HI,

Ok, there is a technical service bulletin out for this that calls for replacing the left rear hinge and the SAM control module and programming it.

I need the last 7 of the vin number to see if it applies to yours

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Customer reply replied 4 months ago
Good afternoon and thankyou for your reply.
The last 7 digits or letters are as follows : G328321

HI,

Ok, yours is not in the vin range, but I would suggest to take a look at the left hinge with it partially opened to see if it is bent. If it is, it will need to be replaced, the liftgate adjusted and sam module replaced as it is not far out of the vin range of affected vehicles

If ok, then either the liftgate control module or hydraulic lift control module is faulty. These can only be tested with a MB STAR scan tool and which ever one is faulty will need to be replaced and new one programmed with same scan tool

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Eric
Eric, Automotive Repair Shop Manager
Category: Mercedes
Satisfied Customers: 34,889
Experience: 20+ yrs. experience as repair shop manager and technician.
Verified
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