Mercedes

Have Mercedes questions? Ask a mechanic for answers ASAP

Ask an Expert,
Get an Answer ASAP!

My GLK350 roof will close but the back of the glass will not…

Customer Question
My GLK350 roof will...

My GLK350 roof will close but the back of the glass will not go all the way down and pull the headliner closed.

Mechanic's Assistant: What year is your GLK350?

2010

Mechanic's Assistant: Are you fixing your GLK350 yourself? What have you tried so far?

Tried resetting the moon roof didn't appear to help even if I was doing it right made sure there were no obstructions no clue what else to try.

Mechanic's Assistant: Anything else you want the mechanic to know before I connect you?

How much does this cost?

Mechanic's Assistant: It can cost anywhere from $10 to $100, depending on the type of issue and how much of the Mercedes Mechanic's time your question is expected to take (how complex and lengthy an answer you require).

No thanks...

Submitted: 6 months ago.Category: Mercedes
Show More
Show Less
Ask Your Own Mercedes Question
Answered in 13 hours by:
1/10/2018
Mercedes Mechanic: Pete, Mercedes Mechanic replied 6 months ago
Pete
Pete, Mercedes Mechanic
Category: Mercedes
Satisfied Customers: 32,878
Experience: Over 15 years experience as a Mercedes dealer technician
Verified

Hi, my name is ***** ***** I will be happy to assist with this today.In some cases, I may need more info to assist better.I apologize for any delay.

From what you have described here the glass may need to be adjusted to allow closing all of the ways.If you see no issues with any broken components or debris this is usually the cause.In some cases, though if this issue occurred suddenly the track itself can become damaged causing this fault with the track assembly needing to be replaced.If you would like I can try and look up a procedure on how to adjust the glass on your model to see if this resolves the issue and post it here for you just let me know.

If more help is needed, use the reply tab to continue our conversation. If no further assistance is needed, kindly rate my service, your 5-star rating is appreciated ( should be a link to click on here or above).You can rate at any time and we can continue to work on your question as this will not close out your question.I work on delivering the best answer and help here but in some cases, it can be difficult to do without seeing the vehicle.

Thanks Pete

Ask Your Own Mercedes Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mercedes mechanicLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Pete Your Own Question
Pete
Pete
Pete, Mercedes Mechanic
Category: Mercedes
Satisfied Customers: 32,878
32,878 Satisfied Customers
Experience: Over 15 years experience as a Mercedes dealer technician

Pete is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I would (and have) recommend your site to others I was quite satisfied with the quality of the information received, the professional with whom I interacted, and the quick response time. Thanks, and be sure that I'll be back whenever I need a question answered in a hurry.

Stephanie PElm City, NC

used your service this weekend with "Trecers" help. thank you ,thank you, thank you. replaced an A/C fan motor. Local Auto Zone had part. $15.00 "tracer" fee and $40.00 for parts, I saved several hundreds of dollers at a shop. i will recommend you and use you in the future.

David L.Richmond, TX

9 dollars, 2 hours of my time, and I drove away. Your diagnosis was right on the mark. Thank you so much.

PhilMarysville, CA

Lurch. Thank you very much. I had real doubts about this website but your promptness of response, quick followup and to the point answer with picture was incredible.

CharlesWalnut Creek, CA

As a single woman, I really appreciate an excellent and affordable opinion.
Thank you Geordie, I will not hesitate to contact justanswer in the future!

SueCharleston, WV

Another great insight to what may be the problem. I will have my mechanic take a look at it tomorrow. Thanks again, Frank...you do indeed know your stuff.

JimCastleberry, FL

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

< Previous | Next >

Meet the Experts:

MB Paul

MB Paul

Mercedes Technician

3,567 satisfied customers

Qualified Mercedes Benz Diagnostic Technician - 20+ years experience - Workshop Foreman for Mercedes

Marty

Marty

Mercedes Technician

29,460 satisfied customers

Bosch Certified Master Tech. Over 35 years experience.

Lou P. master tech

Lou P. master tech

Mercedes Technician

4,460 satisfied customers

20 years Master Certified excellent fix rate and have access to factory wiring, and instructions.

Michael Warfield

Michael Warfield

Factory Mercedes-Benz Technician

3,132 satisfied customers

Mercedes-Benz Master Certified technician

Matt

Matt

Engineer

643 satisfied customers

Mechanical Engineer with 23 years experience in the auto industry, 8 yrs in formula 1 engine testing

promerc

promerc

mercedes diagnostic technician

553 satisfied customers

Qualified mercedes diagnostic technician & service team manager , ATA registered Master tech

Hipo64

Hipo64

Mercedes Technician

444 satisfied customers

Work and diagnose electronics on daily basis.

< Previous | Next >

Related Mercedes Questions
My son in law bought a "barn find" 2010 Mercedes SMART CAR
my son in law bought a "barn find" 2010 Mercedes SMART CAR 4000 miles He works 10 or 12 hour days and has asked me for help. Car roof has a insert of some type "moon roof" that is apparently has sun d… read more
Todd M
Todd M
Owner
ASE Certification
1,839 satisfied customers
Headliner creaks, 2010 c300, try to find creak hard to
try to find creak hard to locate doesn't do it when sun roof is fully open … read more
Pete
Pete
Mercedes Mechanic
32,878 satisfied customers
Sky roof stuck open a few inches and wont move either way.
Sky roof stuck open a few inches and wont move either way. What can I do to figure out the problem and fix it?… read more
Lou P. master tech
Lou P. master tech
Mercedes Technician
Bachelor's Degree
4,460 satisfied customers
R350: Sunroof will not close fully. We opened the sunroof for
Sunroof will not close fully. We opened the sunroof for normal track greasing during service, and roof only went back about 2 inches at a time. Just figured it needed resynced. Greased tracks and clos… read more
Lou P. master tech
Lou P. master tech
Mercedes Technician
Bachelor's Degree
4,460 satisfied customers
SLK 320: Hey Marty, My SLK 320 has an issue with the top. It
Hey Marty, My SLK 320 has an issue with the top. It goes down no problem but when I put it back up it seams to come all the way up and lock but the back windows never come up. I'm thinking its a senso… read more
Marty
Marty
Mercedes Technician
Associate Degree
29,460 satisfied customers
SLK 230: I have a 99 SLK 230. When we try to open the top,
I have a 99 SLK 230. When we try to open the top, the trunk opens, windows go down, but the top won't release from the windshield. How do we make the hooks release? Thanks for your help. Jane… read more
Marty
Marty
Mercedes Technician
Associate Degree
29,460 satisfied customers
Mercedes-Benz SLK230: Cannot get hard top down rear quarter
Cannot get hard top down rear quarter windows go down and I hear hydraulic pump running . Trunk moves a quarter of an inch and stops. Pump doesn't sound like it is under any pressure. Any thoughts Btw… read more
Marty
Marty
Mercedes Technician
Associate Degree
29,460 satisfied customers
C230: Doing a headliner in a 99 C230 with a sunroof and I am
Doing a headliner in a 99 C230 with a sunroof and I am not sure how to remove the sunroof panel. Figured it would much safer to ask than experiment on a 14 yr old car. Does the glass need to come out … read more
Marty
Marty
Mercedes Technician
Associate Degree
29,460 satisfied customers
My skyview roof stopped sliding and it's open... on ML 430
My skyview roof stopped sliding and it's open... on ML(###) ###-#### I've seen some sites on how to remove, and have all headliner down and bolts removed (except 4that are loose, just in case...) but … read more
Ridgerunnerras
Ridgerunnerras
Technical Support Engineer
Associate Degree
Mercedes Benz: SEL..sunroof..freely..the down position when the roof
Mercedes Benz 1991 420 SEL sunroof does not close all the way. The roof moves through its travel properly until the last 1 inch, where it stops. The black plastic wind deflector moves up and down free… read more
Marty
Marty
Mercedes Technician
Associate Degree
29,460 satisfied customers
C230: the keys is brand new because I had a new one made 3 weeks ago
My remote (key) does not work on my c230. none of the buttons work on either of my two keys. One of the keys is brand new because I had a new one made 3 weeks ago. When I go inside the car everything … read more
nelson garcia
nelson garcia
auto mechanic
Vocational, Technical or Trade Scho
270 satisfied customers
Slk230: retract..The trunk moves to the open position..winter
98' slk230 hardtop wont retract. The trunk moves to the open position, but the roof does not move, i can hear the motor trying to work when I have the switch pressed to open the hardtop, but the top d… read more
Marty
Marty
Mercedes Technician
Associate Degree
29,460 satisfied customers
Mercedes: interior..sunroof..vin wdbha24g9yf929243..come loose
How do you remove the interior sliding headliner panel from the sunroof of a 2000, C230 Mercedes, VIN WDBHA24G9YF929243. The panel has deteriorated and the headliner has come loose from the sliding pa… read more
nelson garcia
nelson garcia
auto mechanic
Vocational, Technical or Trade Scho
270 satisfied customers
2003 CLK430: a friend with 4,300 original miles on it
I just purchased a 2003 CLK430 from a friend with 4,300 original miles on it! Within 2 hours after purchase we put the roof down for the second time and it got stuck in the closing position. The windo… read more
Claus Heilbronner
Claus Heilbronner
Vocational, Technical or Trade Scho
18 satisfied customers
1997 S420: remove sunroof inside panel to replace headliner upholstery
How to remove sunroof inside panel to replace headliner upholstery on Mercedes Benz 1997 S420… read more
Nelson Garcia
Nelson Garcia
Vocational, Technical or Trade Scho
1,092 satisfied customers
86 mercedes: few minutes..mirror..front part of the headliner down.
The '86 mercedes I posted a few minutes ago. I took the mirror off. I got the front part of the headliner down. How much more do I have to do to see the chain or cable for the sunroof. It won't close … read more
Marty
Marty
Mercedes Technician
Associate Degree
29,460 satisfied customers
My MB 230 CE has a roof that can be opend, the wire..again.
My MB 230 CE has a roof that can be opend, the wire is broken , i have just a new one . Have one of you a picture how to put that new wire into the car and throug the electric engine, so that he do it… read more
BenzoEnthusiast
BenzoEnthusiast
Master's Degree
4 satisfied customers
1991 Mercedes 300E: sedan..regulator..the interior roof lining
I own a 1991 Mercedes 300E sedan W124. I have a problem with my moon roof regulator. How do I take off the interior roof lining to replace the regulator?… read more
mbfixer
mbfixer
Shop manager
High School or GED
453 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x