Mercedes

Have Mercedes questions? Ask a mechanic for answers ASAP

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

I have a 2013 C300 4matic luxury edition. The ESP light is…

I have a 2013...

I have a 2013 C300 4matic luxury edition. The ESP light is on. The instrument cluster says the system is off and I can not access at of the functions with the left switches on the steering wheel.

Mechanic's Assistant: Has the light been on for some time?

I went out to get into the car yesterday and it was on when I started it.

Mechanic's Assistant: Are you fixing your C300 4matic yourself? What have you tried so far?

The car is a certified preowned one. I would like to fix it if I can.

Mechanic's Assistant: Anything else you want the mechanic to know before I connect you?

The car has 38,000 miles and has been problem free to this point.

Show More
Show Less
Ask Your Own Mercedes Question
Answered in 1 hour by:
1/3/2018
Marty
Marty, Mercedes Technician
Category: Mercedes
Satisfied Customers: 55,291
Experience: Bosch Certified Master Tech. Over 35 years experience.
Verified

Hi, my name is***** you post the last 8 digits of the vin number?

Ask Your Own Mercedes Question
Customer reply replied 7 months ago
DA806089
Customer reply replied 7 months ago
Here is the 8 digits you asked for. what do you think?

Hi, thanks for getting back to me with the vin number. For these problems, you will need to remove and inspect the connections to the steering column module. I would remove and reinstall the module and see if your switches begin to work. If you have no success you will most likely need to replace the module. Click here for some good instructions on the removal and replacement. Ideally, you should get the car connected to a Mercedes tester to read out the fault codes but since you have an ESP malfunction along with inoperative switches on the steering wheel I would think that the module is at fault or there is a poor connection.

Let me know if you have any questions.

Ask Your Own Mercedes Question
Customer reply replied 7 months ago
Thank you very much. This has been very helpful. Is there an aftermarket code reader that you would recommend?
You’re quite welcome. I have heard good things about the iCarsoft scanner for Mercedes.
Ask Your Own Mercedes Question
Customer reply replied 7 months ago
Hello Marty, Thank you again. I am looking at the iCarsoft i980. It looks perfect.

You're quite welcome. I'll be here if you need anything.

Marty
Marty, Mercedes Technician
Category: Mercedes
Satisfied Customers: 55,291
Experience: Bosch Certified Master Tech. Over 35 years experience.
Verified
Marty and 87 other Mercedes Specialists are ready to help you
Ask your own question now
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mercedes mechanicLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Marty Your Own Question
Marty
Marty
Marty, Mercedes Technician
Category: Mercedes
Satisfied Customers: 55,291
55,291 Satisfied Customers
Experience: Bosch Certified Master Tech. Over 35 years experience.

Marty is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I would (and have) recommend your site to others I was quite satisfied with the quality of the information received, the professional with whom I interacted, and the quick response time. Thanks, and be sure that I'll be back whenever I need a question answered in a hurry.

Stephanie PElm City, NC

used your service this weekend with "Trecers" help. thank you ,thank you, thank you. replaced an A/C fan motor. Local Auto Zone had part. $15.00 "tracer" fee and $40.00 for parts, I saved several hundreds of dollers at a shop. i will recommend you and use you in the future.

David L.Richmond, TX

9 dollars, 2 hours of my time, and I drove away. Your diagnosis was right on the mark. Thank you so much.

PhilMarysville, CA

Lurch. Thank you very much. I had real doubts about this website but your promptness of response, quick followup and to the point answer with picture was incredible.

CharlesWalnut Creek, CA

As a single woman, I really appreciate an excellent and affordable opinion.
Thank you Geordie, I will not hesitate to contact justanswer in the future!

SueCharleston, WV

Another great insight to what may be the problem. I will have my mechanic take a look at it tomorrow. Thanks again, Frank...you do indeed know your stuff.

JimCastleberry, FL

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

< Previous | Next >

Meet the Experts:

MB Paul

MB Paul

Mercedes Technician

3,567 satisfied customers

Qualified Mercedes Benz Diagnostic Technician - 20+ years experience - Workshop Foreman for Mercedes

Marty

Marty

Mercedes Technician

55,291 satisfied customers

Bosch Certified Master Tech. Over 35 years experience.

Lou P. master tech

Lou P. master tech

Mercedes Technician

4,460 satisfied customers

20 years Master Certified excellent fix rate and have access to factory wiring, and instructions.

Michael Warfield

Michael Warfield

Factory Mercedes-Benz Technician

3,132 satisfied customers

Mercedes-Benz Master Certified technician

Matt

Matt

Engineer

643 satisfied customers

Mechanical Engineer with 23 years experience in the auto industry, 8 yrs in formula 1 engine testing

promerc

promerc

mercedes diagnostic technician

553 satisfied customers

Qualified mercedes diagnostic technician & service team manager , ATA registered Master tech

Hipo64

Hipo64

Mercedes Technician

444 satisfied customers

Work and diagnose electronics on daily basis.

< Previous | Next >

Related Mercedes Questions
Marty, went out to my car to try and activate EPS system
Marty, went out to my car to try and activate EPS system after we talked this morning and noticed that the steering wheel control buttons were not working....could not pull up menu in instrument clust… read more
Marty
Marty
Mercedes Technician
Associate Degree
55,291 satisfied customers
2014 MB C300 4MATIC Steering tilt adjustment feature does
2014 MB C300 4MATIC Steering tilt adjustment feature does not work. Just stopped. Steering column in and out does work. Wiggle the adjustment lever and nothing happens to tilt. It is at highest settin… read more
Lou P. master tech
Lou P. master tech
Mercedes Technician
Bachelor's Degree
4,460 satisfied customers
Second opinion] Mercedes Benz C300 4matic, 2014 with about
Second opinion] Mercedes Benz C300 4matic, 2014 with about 30,000 miles has an internittent very rough downshift on hill at about 30 mph. Also notice when in cruise control at about 60 mph that speed … read more
Eric
Eric
Retired
N/A
14,436 satisfied customers
When I turn at low speeds, left or right the car vibrates.
When I turn at low speeds, left or right the car vibrates. … read more
Gunvir Singh
Gunvir Singh
1,949 satisfied customers
Started 08 gl450 tried to pull off truck felt like brakes
started 08 gl450 tried to pull off truck felt like brakes were applied abs and esp light came on i cut the car off started in back light went home lights came back on scared to drive affriad car will … read more
Matt
Matt
Engineer
Bachelor's Degree
643 satisfied customers
The bonnet sign of the dashboard still shows on my 2013
The bonnet sign of the dashboard still shows on my 2013 mercedes benz c300 4matic sports sedan even when the bonnet is closed and the car moves.… read more
BOBBYSS
BOBBYSS
TECHNICIAN/ADVISOR
Associate Degree
8,343 satisfied customers
c63 AMG 507: I have a 2013 c63 AMG 507 wagon, when I'm turning
I have a 2013 c63 AMG 507 wagon, when I'm turning mostly left there is a ticking sound coming from the front drivers side wheel???… read more
BOBBYSS
BOBBYSS
TECHNICIAN/ADVISOR
Associate Degree
8,343 satisfied customers
cl550 4matic: Hello, My customers car was reported not to
Hello, My customers car was reported not to pass 60km/h. And the instrument cluster reads ADR( Adaptive Brake Inoperative, Esp inoperative) I scanned a CL550 4matic yesterday. It said to inspect left … read more
sprinkles08
sprinkles08
Technician
High School or GED
11 satisfied customers
2011 Mercedes C300 4matic front bumper sits too low
2011 Mercedes C300 Sport 4matic front bumper sits too low for grocery gitter. Any compatible model springs or suggestions to elevate front ride height 1.5" or so?… read more
Marty
Marty
Mercedes Technician
Associate Degree
55,291 satisfied customers
Benz C300 sport 4matic: We have a 2011 C300 sport 4matic and
We have a 2011 C300 sport 4matic and need to know how to reset the maintenance reminder it currently shows that the B service is over due by 200 days and when we purchased the car it only came with on… read more
Billy
Billy
Bachelor\u0027s degree
38 satisfied customers
GLK 350: I have a 2011 Mercedes Benz GLK 350 4matic. The instrument
I have a 2011 Mercedes Benz GLK 350 4matic. The instrument panel lit up with the words Inst. Cluster Lights Vehicle convenience. What does this mean? I am away from my home and will be driving back ne… read more
Michael Warfield
Michael Warfield
Factory Mercedes-Benz Technician
Vocational, Technical or Trade Scho
3,132 satisfied customers
c300 4 matic: I have a 2012 mb c300 4matic I need to remove
I have a 2012 mb c300 4matic I need to remove the instrument cluster bezel to install a burgular alarm how does that come apart. car has navigation screen too thank you… read more
Hipo64
Hipo64
Mercedes Technician
High School or GED
444 satisfied customers
2002 E320 4matic: /6cyl, 135,000 miles..engaging..no cel..esp
2002 E320 4matic wagon/6cyl, 135,000 miles; front wheels not engaging, no CEL's, ESP appears to be functioning normally. What's up? Thanks.… read more
BOBBYSS
BOBBYSS
TECHNICIAN/ADVISOR
Associate Degree
8,343 satisfied customers
2003 cl55 amg: my dash lights went..gauges..steering wheel..accelerate
i own a 2003 cl55 amg. my dash lights went out first then the gauges stop working a little while later during my drive and then the steering wheel buttons functions stop working and when i try to acce… read more
Hipo64
Hipo64
Mercedes Technician
High School or GED
444 satisfied customers
4MATIC..I CHANGED OIL & FILTER ALSO CHECKED BELT HOSES..FLUIDS
I HAVE A 2008 C300 4MATIC WITH 25792 MILES. I CHANGED OIL & FILTER ALSO CHECKED BELT HOSES, ALL FLUIDS & BRAKES.HOW TO RESET SERVICE A1 DUE MESSAGE.… read more
MB Paul
MB Paul
Mercedes Technician
Vocational, Technical or Trade Scho
3,567 satisfied customers
AMG wheels fit..Benz dealer says that my off-set is 47mm per the VIN.
I have a c300 2008 benz.Want to put 19's on it.Will AMG wheels fit? Benz dealer says that my off-set is 47mm per the VIN. Will I require spacers? What year AMG should I be looking at?--THANKS--… read more
BOBBYSS
BOBBYSS
TECHNICIAN/ADVISOR
Associate Degree
8,343 satisfied customers
2000 ML320: the radio harness #1 pin is the ESP/ETS/BAS control module
Hi, I just replaced my MCS factory 2000 ML320 radio with a new Pioneer radio. After hooking up the battery everything worked well except the BAS/ESP light stays on in the instrument cluster. I know th… read more
Marty
Marty
Mercedes Technician
Associate Degree
55,291 satisfied customers
2008 C300 Turn signals, wipers, esp, Cruise control
2008 C300 Turn signals, wipers, ESP, Cruise control and all steering wheel controls inop. What could cause this and is there a simple fix?… read more
tech4benz
tech4benz
Master Certified Mercedes Technician
Associate Degree
196 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x