Mercedes

Have Mercedes questions? Ask a mechanic for answers ASAP

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

I have a 2013 C300 4matic luxury edition. The ESP light is…

I have a 2013...

I have a 2013 C300 4matic luxury edition. The ESP light is on. The instrument cluster says the system is off and I can not access at of the functions with the left switches on the steering wheel.

Mechanic's Assistant: Has the light been on for some time?

I went out to get into the car yesterday and it was on when I started it.

Mechanic's Assistant: Are you fixing your C300 4matic yourself? What have you tried so far?

The car is a certified preowned one. I would like to fix it if I can.

Mechanic's Assistant: Anything else you want the mechanic to know before I connect you?

The car has 38,000 miles and has been problem free to this point.

Show More
Show Less
Ask Your Own Mercedes Question
Answered in 1 hour by:
1/3/2018
Marty
Marty, Mercedes Technician
Category: Mercedes
Satisfied Customers: 55,091
Experience: Bosch Certified Master Tech. Over 35 years experience.
Verified

Hi, my name is***** you post the last 8 digits of the vin number?

Ask Your Own Mercedes Question
Customer reply replied 4 months ago
DA806089
Customer reply replied 4 months ago
Here is the 8 digits you asked for. what do you think?

Hi, thanks for getting back to me with the vin number. For these problems, you will need to remove and inspect the connections to the steering column module. I would remove and reinstall the module and see if your switches begin to work. If you have no success you will most likely need to replace the module. Click here for some good instructions on the removal and replacement. Ideally, you should get the car connected to a Mercedes tester to read out the fault codes but since you have an ESP malfunction along with inoperative switches on the steering wheel I would think that the module is at fault or there is a poor connection.

Let me know if you have any questions.

Ask Your Own Mercedes Question
Customer reply replied 4 months ago
Thank you very much. This has been very helpful. Is there an aftermarket code reader that you would recommend?
You’re quite welcome. I have heard good things about the iCarsoft scanner for Mercedes.
Ask Your Own Mercedes Question
Customer reply replied 4 months ago
Hello Marty, Thank you again. I am looking at the iCarsoft i980. It looks perfect.

You're quite welcome. I'll be here if you need anything.

Marty
Marty, Mercedes Technician
Category: Mercedes
Satisfied Customers: 55,091
Experience: Bosch Certified Master Tech. Over 35 years experience.
Verified
Marty and 87 other Mercedes Specialists are ready to help you
Ask your own question now
Was this answer helpful?
Ask Marty Your Own Question
Marty
Marty
Marty, Mercedes Technician
Category: Mercedes
Satisfied Customers: 55,091
55,091 Satisfied Customers
Experience: Bosch Certified Master Tech. Over 35 years experience.

Marty is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I would (and have) recommend your site to others I was quite satisfied with the quality of the information received, the professional with whom I interacted, and the quick response time. Thanks, and be sure that I'll be back whenever I need a question answered in a hurry.

Stephanie PElm City, NC

used your service this weekend with "Trecers" help. thank you ,thank you, thank you. replaced an A/C fan motor. Local Auto Zone had part. $15.00 "tracer" fee and $40.00 for parts, I saved several hundreds of dollers at a shop. i will recommend you and use you in the future.

David L.Richmond, TX

9 dollars, 2 hours of my time, and I drove away. Your diagnosis was right on the mark. Thank you so much.

PhilMarysville, CA

Lurch. Thank you very much. I had real doubts about this website but your promptness of response, quick followup and to the point answer with picture was incredible.

CharlesWalnut Creek, CA

As a single woman, I really appreciate an excellent and affordable opinion.
Thank you Geordie, I will not hesitate to contact justanswer in the future!

SueCharleston, WV

Another great insight to what may be the problem. I will have my mechanic take a look at it tomorrow. Thanks again, Frank...you do indeed know your stuff.

JimCastleberry, FL

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

< Previous | Next >

Meet the Experts:

MB Paul

MB Paul

Mercedes Technician

3,567 satisfied customers

Qualified Mercedes Benz Diagnostic Technician - 20+ years experience - Workshop Foreman for Mercedes

Marty

Marty

Mercedes Technician

55,091 satisfied customers

Bosch Certified Master Tech. Over 35 years experience.

Lou P. master tech

Lou P. master tech

Mercedes Technician

3,771 satisfied customers

15 years master certified 100% fix rate and have access to factory radio codes, wiring, and instructions.

Michael Warfield

Michael Warfield

Factory Mercedes-Benz Technician

3,131 satisfied customers

Mercedes-Benz Master Certified technician

Matt

Matt

Engineer

602 satisfied customers

Mechanical Engineer with 23 years experience in the auto industry, 8 yrs in formula 1 engine testing

promerc

promerc

mercedes diagnostic technician

553 satisfied customers

Qualified mercedes diagnostic technician & service team manager , ATA registered Master tech

Hipo64

Hipo64

Mercedes Technician

444 satisfied customers

Work and diagnose electronics on daily basis.

< Previous | Next >

Related Mercedes Questions
my 2008..electric seat (drivers side) stopped working..passenger seat
On my 2008 C300, one of the tracks for the electric seat (drivers side) stopped working on the forward/back direction but would work up and down. Now it just quit all together and the passenger seat i… read more
Pete
Pete
Independent Auto Technician
Vocational, Technical or Trade Scho
138 satisfied customers
mercedes benz: disable..safety feature..08 c300 comand system
is there a way to disable the safety feature on the mercedes benz 08 c300 comand system, so that my kids can watch video''s while the car is in motion?39543.6605796643… read more
MBGuru
MBGuru
Bachelor's Degree
282 satisfied customers
Why does auto lamp function inoperative indicator stays on
why does auto lamp function inoperative indicator stays on but function actually work on my 2008 c300 mercedes?… read more
Pete
Pete
Independent Auto Technician
Vocational, Technical or Trade Scho
138 satisfied customers
It will not start. Not the battery. 2015 C300. I checked the
yes I want to know if there is a way to take of th safe mode… read more
Lou P. master tech
Lou P. master tech
Mercedes Technician
Bachelor's Degree
3,771 satisfied customers
My C300 says key being initialised Please wait... i have
Hi My C300 says key being initialised Please wait... i have waited for hours, any ideas on what is happening...? I have changed the battery keys. … read more
eric remington
eric remington
FORMER SHOP OWNER/TECHNICIAN/INSPECTOR
associates degree
558 satisfied customers
I have a 2008 mercedes benz c300 and I'm getting the p0410
I have a 2008 mercedes benz c300 and I'm getting the p0410 after I have already replaced the air pump. My mechanic is saying he thinks we need to replace the intake.. But that's not the code. I want h… read more
Lou P. master tech
Lou P. master tech
Mercedes Technician
Bachelor's Degree
3,771 satisfied customers
I have a warning light in a c300 2009. It shows a skid mark
No. But the mechanic couldn't get the light to come on when he drove it.… read more
Wolfgang
Wolfgang
7 satisfied customers
2011 C300. Smokes at start. 83000, recently serviced. This
2011 C300. Smokes at start JA: How many miles are on the car? Have you been losing oil or coolant? Customer: 83000, recently serviced JA: Are you fixing your C300 yourself? What have you tried so far?… read more
Pete
Pete
Independent Auto Technician
Vocational, Technical or Trade Scho
138 satisfied customers
I recently bought a 2015 C300 and the Multimedia system
I recently bought a 2015 C300 and the Multimedia system (Navigation, Radio, etc). is not working. The dealership (not an MB dealership) said they spoke to a Benz dealership and apparently there is a p… read more
Lou P. master tech
Lou P. master tech
Mercedes Technician
Bachelor's Degree
3,771 satisfied customers
2015 c300 4matic displays "device unavailable" on the
2015 c300 4matic displays "device unavailable" on the screen. Has radio sound and touchpad works … read more
Lou P. master tech
Lou P. master tech
Mercedes Technician
Bachelor's Degree
3,771 satisfied customers
Getting device not available on command center. C300 2015.
getting device not available on command center JA: What is the model/year of your Mercedes? Customer: c300 2015 JA: Are you fixing your C300 yourself? What have you tried so far? Customer: turning the… read more
Pete
Pete
Independent Auto Technician
Vocational, Technical or Trade Scho
138 satisfied customers
I have a 2011 c300, not starting. Not the battery starter or
Hello. I have a 2011 c300, not starting. Not the battery starter or alternator (according to O'Reilly's Auto Parts). Everything inside still comes on except the horn. When the key is removed there's a… read more
Lou P. master tech
Lou P. master tech
Mercedes Technician
Bachelor's Degree
3,771 satisfied customers
Have a 2011 C300, drove it in the garage turned it off.
Have a 2011 C300, drove it in the garage turned it off. After about an hour went back out and it wouldn't start. All of the lights on the dash register, i.e. fuel gauge, temperature, but will not cran… read more
BOBBYSS
BOBBYSS
TECHNICIAN/ADVISOR
Associate Degree
8,343 satisfied customers
How to charge a dead battery on a C300. No light come on.
Yes, I just opened the hood. I have a battery charger. … read more
Pete
Pete
Independent Auto Technician
Vocational, Technical or Trade Scho
138 satisfied customers
2008 Mercedes-Benz C300 Sport: Fuel Trim..I got the check engine light
I have a 2008 Mercedes-Benz C300 Sport. I got a check engine light, I check the codes first I got a P0173 - Fuel Trim Bank 2. I reset the error, a week later I got the check engine light again, this t… read more
Marty
Marty
Mercedes Technician
55,091 satisfied customers
2008 Mercedes-Benz C300 Sport: SRS Malfunction, Service Required
I have a 2008 Mercedes-Benz C300 Sport. The other day I got a message- Rear Left SRS Malfunction, Service Required. It came out of nowhere, for no apparent reason. Any ideas as to what the might be?… read more
Pete
Pete
Independent Auto Technician
Vocational, Technical or Trade Scho
138 satisfied customers
C300: Radar sensors are dirty in my 2015 Mercedes C300????
Radar sensors are dirty in my 2015 Mercedes C300????… read more
Lou P. master tech
Lou P. master tech
Mercedes Technician
Bachelor's Degree
3,771 satisfied customers
I get either the aux in or the ipod in to work on a 2009 C300
How do I get either the aux in or the ipod in to work on a 2009 C300. It is a rented car and no one at the rental office knows how to do it.… read more
Michael Warfield
Michael Warfield
Factory Mercedes-Benz Technician
Vocational, Technical or Trade Scho
3,131 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x