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I have a 2017 Mercedes GLS and it does not start. There is a…

Customer Question
Hello. I have a...

Hello. I have a 2017 Mercedes GLS and it does not start. There is a problem with the engine. I cannot put it in neutral. I need to tow it. How can I put it in neutral?

Mechanic's Assistant: Have you checked the battery, particularly the terminal connections? Are they corroded?

The car was flooded and the battery is dead. I used a jump box. All of the lights on the dashboard are on, but the car does not go in neutral. Could it be because of the current extremely cold weather?

Mechanic's Assistant: What is the model of your '17 Mercedes?

2017 Mercedes GLS

Mechanic's Assistant: Are you fixing your vehicle yourself? What have you tried so far?

Yes, I am fixing it by myself. So far, I only tried the jump box. I cannot even move it from its current location and will need to tow it to my garage.

Mechanic's Assistant: Anything else you want the mechanic to know before I connect you?

Also, I would like to know where the starter is located in this vehicle.

Submitted: 6 months ago.Category: Mercedes
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Answered in 1 hour by:
12/31/2017
Mercedes Mechanic: Wolfgang, Mercedes Technician replied 6 months ago
Wolfgang
Wolfgang, Mercedes Technician
Category: Mercedes
Satisfied Customers: 5,219
Experience: master tech benz ase cerified L1 and L2
Verified

Welcome, I'm Wolfgang.

I do need a vin # of the vehicle to get the factory information to assist!!

Thanks

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Customer reply replied 6 months ago
Vin: 4JGDF6EE3HA848172
Mercedes Mechanic: Wolfgang, Mercedes Technician replied 6 months ago

there is an adapter where the one of the rear tires is removed and placed on the axle a freewheel hub to allow the tires to roll.

since water has contaminated the electrical system and a jump pack will not release to neutral ,a scan tool is needed to see what modules are not online to narrow the root cause. Not the news you want to hear !!

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